Quality Manager Job Description Template
Use this Quality Manager job description template to advertise the open roles for free using Longlist.io. You can use this template as a starting point, modify the requirements according the needs of your organization or the client you are hiring for.
Job Brief
We are looking for an experienced Quality Manager to ensure that our products and services meet all necessary requirements before they reach the consumer.
The Quality Manager, or Quality Assurance Manager, will inspect the final product to make sure it has been built with compliance to legal standards and meets customer expectations. A great quality manager is thorough and observant with an eye for detail.
They must fully understand the requirements for the product or service and have a sense of responsibility towards our potential and existing customers as well as the competition.
The goal is to help preserve our reputation by ensuring that our products and services are capable to drive sustainable growth.
Responsibilities
- Understand customer needs and requirements to develop effective quality control processes
- Devise and review specifications for products or processes
- Set requirements for raw material or intermediate products for suppliers and monitor their compliance
- Ensure adherence to health and safety guidelines as well as legal obligations
- Supervise inspectors, technicians and other staff and provide guidance and feedback
- Oversee all product development procedures to identify deviations from quality standards
- Inspect final output and compare properties to requirements
- Approve the right products or reject defectives
- Keep accurate documentation and perform statistical analysis
- Solicit feedback from customers to assess whether their requirements are met
- Submit detailed reports to appropriate executives
- Be on the lookout for opportunities for improvement and develop new efficient procedures
Requirements
- Proven experience as quality manager
- Conscientious and responsible
- A keen eye for detail and a results driven approach
- Outstanding communication skills
- Excellent organizational and leadership skills
- Proficient in MS Office
- In depth understanding of quality control procedures and relevant legal standards
- Excellent math abilities and working knowledge of data analysis/statistical methods
- BSc/ Ba in business administration or relevant field
- Certification of quality control is a strong advantage (ISO 9000 etc.)
What does Quality Manager do?
A Quality Manager is responsible for overseeing and ensuring that a company's products or services meet or exceed customer expectations and regulatory requirements. On a day-to-day basis, a Quality Manager may perform the following tasks:
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Develop and maintain quality management systems: This involves establishing processes, procedures, and policies for monitoring and measuring quality standards within the organization.
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Conduct audits and inspections: The Quality Manager may schedule and perform regular audits and inspections to ensure compliance with quality standards and identify areas for improvement.
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Analyze data and metrics: Analyzing data and quality metrics is an essential part of a Quality Manager's role. They may review data to identify trends and patterns, track performance, and make data-driven decisions to improve quality processes.
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Collaborate with cross-functional teams: Quality Managers often work closely with various departments within the organization, such as production, research and development, and customer service. They collaborate to address quality-related issues, implement improvements, and drive continuous improvement initiatives.
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Monitor customer feedback: A Quality Manager may collect and analyze customer feedback to identify areas for improvement and address customer complaints or concerns. This may involve conducting customer satisfaction surveys, responding to inquiries, and monitoring customer reviews.
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Train employees: Quality Managers may develop and deliver training programs to educate employees on quality standards, process improvements, and quality control techniques. They ensure that all staff members are aware of their roles and responsibilities in maintaining quality.
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Implement and maintain quality assurance programs: Quality Managers may design and implement quality control and quality assurance programs, including inspection protocols, testing procedures, and product validation processes.
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Stay up to date with industry standards and regulations: Quality Managers stay abreast of industry trends, regulations, and best practices related to quality management. They ensure that the organization remains compliant with relevant standards and regulations.
Overall, a Quality Manager plays a vital role in maintaining and improving product or service quality within the organization, focusing on continual improvement, customer satisfaction, and regulatory compliance.