Shift supervisor Job Description Template
Use this Shift supervisor job description template to advertise the open roles for free using Longlist.io. You can use this template as a starting point, modify the requirements according the needs of your organization or the client you are hiring for.
Job Brief
We are looking for a skilled shift supervisor to help us create an awesome customer experience and keep things in good order.
On a daily basis, you’ll supervise employees during your shift and make sure that they complete their tasks and are motivated to work effectively. Shift supervisor skills include contributing to the production strategy by knowing the business goals and how to achieve them. You’ll also act as a reference point for employees and customers, ready to fix problems that occasionally arise.
Ultimately, you’ll help maintain our business reputation by ensuring daily duties are completed and goals are met.
Responsibilities
- Manage daily schedules, employee shifts, and time-off requests
- Assign duties to employees and oversee their progress
- Ensure that daily sales/production goals are met
- Count cash at the end of the shift and manage bank deposits
- Train and integrate new workers
- Provide guidance and feedback to employees when needed
- Ensure industry rules and regulations are followed
- Handle customer and employee complaints
- Resolve conflicts between employees
- Transfer products and other objects to and from the worksite on occasion
Requirements
- Previous experience as a Shift Supervisor or similar role
- Full understanding of industry safety standards
- Comprehensive knowledge of basic software, such as Word and Excel
- The ability to meet the physical demands of the job, such as standing up for long hours and lifting heavy loads occasionally
- Working well within a team
- Ability to multitask
- Leadership and conflict-management skills
- High School Diploma; A degree in Management is a plus
What does Shift supervisor do?
A shift supervisor is responsible for overseeing the operations and managing the employees during a specific shift. On a day-to-day basis, their tasks may include:
- Scheduling: Creating and managing employee work schedules for the shift, ensuring adequate staffing levels.
- Supervising employees: Monitoring employee performance, providing guidance, and addressing any concerns or issues that arise during the shift.
- Training: Assisting in training new employees, ensuring they understand their roles and responsibilities.
- Quality control: Ensuring that all work is completed according to company standards and procedures.
- Operational tasks: Coordinating the workflow, prioritizing tasks, and ensuring efficient operations during the shift.
- Problem-solving: Resolving any issues or conflicts that arise, both with employees and customers, to maintain a positive work environment.
- Communication: Facilitating effective communication between employees, management, and other shifts to ensure smooth transitions and updates.
- Reporting: Keeping accurate records and reports of shift activities, including sales data, inventory management, and any incidents or accidents that occur.
- Safety and security: Enforcing safety protocols and ensuring the security of the premises and employees during the shift.
- Customer service: Interacting with customers to ensure their satisfaction, handling any complaints or feedback.
Overall, a shift supervisor's role is to ensure the smooth running of operations, maintain employee productivity and morale, and provide excellent customer service.