Shift Manager Job Description Template
Use this Shift Manager job description template to advertise the open roles for free using Longlist.io. You can use this template as a starting point, modify the requirements according the needs of your organization or the client you are hiring for.
Job Brief
We are looking for a Shift Manager to oversee all restaurant operations, including welcoming and serving customers.
Shift Manager responsibilities include delegating tasks to restaurant staff, addressing diners’ queries and ensuring compliance with safety regulations. If you have excellent organizational and team management skills and experience in the food industry, we’d like to meet you.
Ultimately, you will help us create a memorable dining experience for our guests and increase our profitability.
Responsibilities
- Delegate tasks to restaurant staff and supervise their performance
- Maintain a fully-stocked inventory and order food supplies, as needed
- Manage dining reservations
- Arrange to have shifts covered (e.g. when employees take time off)
- Help staff resolve on-the-job challenges
- Track daily costs and revenues
- Balance the cash register at the end of the shift
- Coordinate with suppliers as they deliver food product orders
- Ensure client satisfaction and gracefully handle any complaints
- Open or close the restaurant (when responsible for the first or last shift)
- Inform the next Shift Manager about pending tasks
- Report maintenance and training needs
Requirements
- Proven experience as a Shift Manager or relevant role in a restaurant
- Good knowledge of restaurant operations (like managing reservations and payments)
- Availability to work different shifts, including weekends
- Basic knowledge of bookkeeping procedures
- A customer service approach with the ability to manage complaints with professionalism
- Excellent organizational skills
- Team management abilities
- BSc in Restaurant Management, Business Administration or similar field
- Certification from a culinary school is a plus
What does Shift Manager do?
A shift manager typically handles the day-to-day operations and activities of a business or organization during their assigned shift. Some common responsibilities include:
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Supervising staff: Managing and directing the activities of team members, including assigning tasks, providing guidance, and monitoring performance.
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Opening and closing duties: Ensuring that the business opens and closes smoothly, including setting up equipment or work stations, handling cash registers and payments, and securing the premises.
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Monitoring customer service: Ensuring excellent customer service by welcoming and assisting customers, resolving complaints or issues, and facilitating smooth transactions.
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Ensuring operational efficiency: Monitoring workflow, maintaining appropriate staffing levels, and making adjustments as necessary to maximize productivity and meet business goals.
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Maintaining inventory: Keeping track of inventory levels, placing orders for necessary supplies or products, and ensuring accurate stock counts.
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Handling cash management: Overseeing cash registers, conducting cash handling procedures, and reconciling any discrepancies.
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Enforcing policies and procedures: Following and enforcing company policies and procedures, including safety regulations, health guidelines, and internal rules.
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Training and development: Assisting in training new employees, conducting performance evaluations, and providing ongoing coaching and development opportunities for staff members.
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Reporting and documentation: Compiling and organizing reports related to sales, staffing, inventory, or other operational metrics, and communicating these findings to higher-level management.
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Problem-solving: Identifying and resolving any issues or challenges that arise during the shift, such as equipment malfunctions, employee conflicts, or customer complaints.
It's important to note that the specific responsibilities of a shift manager can vary depending on the industry, company, and specific shift being worked.