Community Manager Job Description Template
Use this Community Manager job description template to advertise the open roles for free using Longlist.io. You can use this template as a starting point, modify the requirements according the needs of your organization or the client you are hiring for.
Job Brief
We are looking for a qualified Community manager to join our team. If you are a tech-savvy professional, experienced in social media, PR and promotional events, we would like to meet you.
Our ideal candidate has exceptional oral and written communication skills and is able to develop engaging content. You should be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community.
Ultimately, you should be able to act as the face and voice of our brand and manage all community communications.
Responsibilities
- Set and implement social media and communication campaigns to align with marketing strategies
- Provide engaging text, image and video content for social media accounts
- Respond to comments and customer queries in a timely manner
- Monitor and report on feedback and online reviews
- Organize and participate in events to build community and boost brand awareness
- Coordinate with Marketing, PR and Communications teams to ensure brand consistency
- Liaise with Development and Sales departments to stay updated on new products and features
- Build relationships with customers, potential customers, industry professionals and journalists
- Stay up-to-date with digital technology trends
Requirements
- Proven work experience as a community manager
- Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
- Ability to identify and track relevant community metrics (e.g. repeat attendance at events)
- Excellent verbal communication skills
- Excellent writing skills
- Hands on experience with social media management for brands
- Ability to interpret website traffic and online customer engagement metrics
- Knowledge of online marketing and marketing channels
- Attention to detail and ability to multitask
- BSc degree in Marketing or relevant field
What does Community Manager do?
A community manager is responsible for managing and engaging with a brand's online community and ensuring a positive and active presence. On a day-to-day basis, a community manager typically performs the following tasks:
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Social media monitoring: They monitor social media platforms, forums, and other online channels to track brand mentions, comments, and conversations related to the community.
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Engagement and interaction: They respond to comments, messages, and inquiries from community members across various online platforms. They engage in conversations, encourage discussions, and provide relevant information or assistance.
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Content creation and curation: They create and curate content that is relevant and valuable to the community. This could involve creating posts, sharing articles, videos, or other resources that align with the community's interests.
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Community growth: They strategize ways to grow the community by attracting new members and encouraging existing members to invite others to join. This can involve outreach campaigns, collaborations, or partnerships with relevant individuals or organizations.
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Moderation and content management: They moderate and enforce community guidelines to maintain a positive and safe environment. They monitor user-generated content to ensure it aligns with the community's values and policies.
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Analyzing and reporting: They analyze community data and metrics to gain insights into community engagement, growth, and trends. They regularly provide reports on key performance indicators and use these insights to improve community engagement strategies.
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Collaboration and networking: They collaborate with other team members and departments to coordinate campaigns, promotions, or events. They may also reach out to influencers or industry experts to participate in community activities or provide valuable insights.
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Community feedback and insights: They act as a bridge between the community and the brand, collecting feedback, suggestions, and insights from community members and sharing them with relevant teams within the organization.
Overall, a community manager ensures that the community feels heard, engaged, and supported while working to align community activities with the brand's goals and values.