Sales Account Manager Job Description Template
Use this Sales Account Manager job description template to advertise the open roles for free using Longlist.io. You can use this template as a starting point, modify the requirements according the needs of your organization or the client you are hiring for.
Job Brief
We are looking for a qualified Sales account manager to join our team. You will be responsible for developing long-term relationships with customers and overseeing sales.
As a Sales account manager, you should work to satisfy customers’ needs and requests, respond to their queries in a timely manner and aspire to deliver a positive customer experience. You should have excellent communication and negotiation skills and be customer service oriented.
Ultimately, you should be able to grow our business by building successful, long-term client relationships.
Responsibilities
- Manage a portfolio of accounts to achieve long-term success
- Develop positive relationships with clients
- Act as the point of contact and handle customers’ individual needs
- Generate new business using existing and potential customer networks
- Resolve conflicts and provide solutions to customers in a timely manner
- Supervise account representatives to ensure sales increase
- Report on the status of accounts and transactions
- Set and track sales account targets, aligned with company objectives
- Monitor sales metrics (e.g. quarterly sales results and annual forecasts)
- Suggest actions to improve sales performance and identify opportunities for growth
Requirements
- Proven work experience as a Sales account manager or Sales account executive
- Hands on experience in sales and an ability to deliver excellent customer experience
- Knowledge of CRM software and MS Office (MS Excel in particular)
- Understanding of sales performance metrics
- Excellent communication and negotiation skills
- An ability to deliver projects and answer inquiries on time
- Business acumen with a problem-solving attitude
- BSc degree in Business Administration, Marketing or relevant field
What does Sales Account Manager do?
A Sales Account Manager is responsible for managing relationships with clients and generating sales revenue for a company. On a day to day basis, their tasks may include:
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Building and maintaining relationships: Contacting existing clients to maintain rapport and identify new business opportunities. Developing relationships with potential clients and understanding their needs.
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Sales and revenue generation: Identifying sales opportunities and converting leads into sales. Negotiating and closing deals with clients. Meeting or exceeding sales targets.
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Account management: Managing a portfolio of accounts and ensuring customer satisfaction. Providing support and resolving any issues that may arise. Upselling or cross-selling products or services to existing clients.
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Market research and analysis: Staying up to date with market trends, competitor activities, and industry news. Identifying new market opportunities and potential clients.
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Planning and forecasting: Creating and implementing sales strategies, plans, and budgets. Setting targets and objectives for the team or individual clients. Forecasting sales volumes and revenue.
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Collaborating with internal teams: Working closely with other departments, such as marketing, product development, or customer service, to ensure client needs are met. Coordinating efforts to deliver solutions or resolve customer problems.
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Reporting and documentation: Keeping track of sales activity, such as customer interactions, sales calls, and pipeline progress. Providing regular reports to management on sales performance, market trends, and upcoming opportunities.
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Continuous learning and self-improvement: Staying updated on product knowledge, industry trends, and sales techniques. Participating in sales training programs or workshops to enhance skills and knowledge.
Overall, the primary focus of a Sales Account Manager is to build and maintain strong client relationships, drive sales, and meet revenue targets.