Sales Advisor Job Description Template
Use this Sales Advisor job description template to advertise the open roles for free using Longlist.io. You can use this template as a starting point, modify the requirements according the needs of your organization or the client you are hiring for.
Job Brief
We are looking for an enthusiastic Sales advisor to provide advice and assistance to customers to maximize the likelihood of a sale. You will be responsible for a variety of duties that pertain to creating an attractive environment for customers.
An excellent sales advisor must be energetic and outgoing with excellent interpersonal skills. The ideal candidate will be able to acquire thorough knowledge of the company’s products and pass that knowledge to customers along with a great deal of enthusiasm.
The goal is to facilitate sales in every possible way in order to drive sustainable growth.
Responsibilities
- Arrange merchandise on shelves according to popularity and other criteria
- Approach customers and offer them advice on products to persuade them to buy
- Provide information and other services such as handling returns of merchandise
- Locate products on behalf of customers
- Deal with complaints in a patient and helpful manner
- Take and record orders through a computer system in person or over the phone/e-mail
- Update customer information in databases
- Go the “extra mile” to meet targets
- Monitor shelves inventory and unload new products when needed
- Operate cash registers and close daily revenues
- Maintain a clean and orderly environment in the store
Requirements
- Proven experience as sales advisor or other customer service/sales role
- Experience in handling cash register
- Tech savvy with working knowledge of computer systems and databases
- Able to balance a customer-oriented and a results-driven approach
- Patient and comfortable dealing with complaints
- Professionalism and outgoing personality
- Excellent communication and interpersonal skills
- Outstanding organizational and multi-tasking abilities
- Good physical endurance
- High school diploma or equivalent
What does Sales Advisor do?
A Sales Advisor typically performs a range of tasks on a day-to-day basis. Some of the key responsibilities include:
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Meeting with customers: Interacting with customers to understand their needs and providing product or service information and recommendations.
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Sales presentations: Creating and delivering sales presentations to potential customers, showcasing the benefits of products or services and addressing any customer concerns or objections.
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Building client relationships: Developing and maintaining relationships with customers to maximize sales opportunities, including follow-ups, providing excellent customer service, and addressing any issues or concerns.
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Achieving sales targets: Setting and working towards achieving sales targets and KPIs (Key Performance Indicators), monitoring sales metrics, and taking necessary actions to meet or exceed targets.
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Product knowledge: Keeping up-to-date with product knowledge, features, and benefits to effectively communicate with customers and provide accurate information.
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Sales administration: Conducting administrative tasks such as maintaining customer records, processing orders, preparing sales reports, and managing inventory levels.
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Market research: Staying informed about industry trends, competitor activities, and market conditions to identify sales opportunities and adapt sales strategies as needed.
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Team collaboration: Collaborating with fellow sales team members, sharing best practices, providing support, and contributing to team goals and objectives.
Overall, a Sales Advisor focuses on generating sales, building customer relationships, and achieving sales targets through effective communication, product knowledge, and providing superior customer service.