Sales Support Specialist Job Description Template
Use this Sales Support Specialist job description template to advertise the open roles for free using Longlist.io. You can use this template as a starting point, modify the requirements according the needs of your organization or the client you are hiring for.
Job Brief
We are looking for a qualified Sales support specialist to join our team. You will provide support to sales representatives and respond to customer and prospect queries.
Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices. You should also be able to interpret sales metrics and be goal-oriented. We expect you to perform well in a team environment and have exceptional people skills.
Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations.
Responsibilities
- Provide troubleshooting assistance for customer orders, account statuses and relevant problems
- Provide data and guides to help the sales team
- Develop and monitor performance indicators
- Manage sales tracking tools and report on important information
- Keep record of sales trends
- Liaise with account managers to develop specific sales strategies
- Stay up-to-date with new product and feature launches and ensure sales team is on board
- Review pending orders and specific customers requests to ensure excellent customer service and customer experience
- Suggest sales process improvements
Requirements
- Proven work experience as a Sales support specialist or Sales support associate
- Hands on experience with ERP and CRM systems
- Proficiency with MS Office Suite, particularly MS Excel
- In-depth understanding of sales principles and customer service practices
- Excellent communication skills
- Analytical and multitasking skills
- Teamwork and motivational skills
- BS degree in Marketing or associates degree in relevant field a plus
What does Sales Support Specialist do?
A Sales Support Specialist plays a crucial role in supporting the sales team and ensuring smooth operations. On a day-to-day basis, their responsibilities may include:
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Assisting sales representatives: Providing administrative support to sales representatives, such as managing their calendars, scheduling appointments, and arranging meetings or travel plans.
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Handling customer inquiries: Responding to customer inquiries or directing them to the appropriate sales representatives.
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Managing sales data and reports: Collecting and organizing sales data, generating reports, and analyzing sales trends to help the team make informed decisions.
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Coordinating sales orders: Processing sales orders, ensuring accuracy, and following up with customers regarding order status or delivery.
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Maintaining CRM system: Updating and managing the customer relationship management (CRM) system with relevant customer information, sales activities, and lead generation data.
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Supporting marketing initiatives: Collaborating with the marketing team to coordinate sales and marketing efforts, including managing email campaigns, digital marketing materials, or sales collateral.
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Assisting with proposals and contract negotiations: Supporting the sales team in developing proposals, contracts, or presentations to potential clients, and participating in contract negotiations as needed.
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Providing sales and product training: Assisting in onboarding new sales team members, providing training on sales processes, product knowledge, or updates, and ensuring proper use of sales tools or resources.
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Monitoring competitor activities: Keeping track of competitor activities, including pricing changes, new product releases, or promotional strategies, and providing competitive intelligence to the sales team.
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Building and maintaining relationships: Collaborating with internal teams, such as marketing, operations, or customer service, to ensure effective communication and smooth coordination.
Additionally, the specific tasks and responsibilities of a Sales Support Specialist may vary depending on the industry, company size, and organizational structure.