Strategic Account Manager Job Description Template
Use this Strategic Account Manager job description template to advertise the open roles for free using Longlist.io. You can use this template as a starting point, modify the requirements according the needs of your organization or the client you are hiring for.
Job Brief
We are looking for a Strategic account manager to play a critical role in building relationships with significant clients. Our ideal candidate should ensure client satisfaction and be able to identify new opportunities to increase sales.
As a Strategic account manager, you will represent our company and interact with major clients. So, if you have excellent communication skills with a customer service attitude, we would like to meet you.
Ultimately, you should be responsible for achieving sales quota and strategic account targets.
Responsibilities
- Manage our key accounts portfolio
- Achieve assigned strategic account objectives
- Establish strong, long-term client relationships
- Communicate with major clients on a regular basis and respond to specific queries
- Suggest solutions and innovative ideas to meet client needs
- Handle complaints and problems in a timely and effective manner
- Act as the liaison between key customers and internal teams
- Identify and approach new potential strategic customers
- Monitor sales performance metrics
- Prepare monthly, quarterly and annual reports and forecasts
Requirements
- Proven work experience as a Strategic account manager or Key account manager
- Solid sales experience in B2B environment
- Hands on experience with CRM software and Account management systems
- Understanding of sales performance metrics
- An ability to address customer requests in a timely manner
- Excellent communication and interpersonal skills with an aptitude for building strong client relationships
- Strong negotiation skills with a problem-solving attitude
- Availability to travel as needed
- BSc degree in Sales, Business Administration or relevant field
What does Strategic Account Manager do?
A Strategic Account Manager is responsible for managing key client accounts and developing strategic plans to drive business growth. On a day-to-day basis, their responsibilities may include:
- Building and maintaining strong relationships with key clients.
- Identifying and understanding clients' business objectives and challenges.
- Collaborating with internal teams to develop tailored solutions for clients.
- Conducting regular meetings and presentations with clients to discuss progress, challenges, and future opportunities.
- Monitoring market trends and competitors to identify potential business opportunities.
- Identifying upsell and cross-sell opportunities within existing client accounts.
- Monitoring and analyzing client performance data to assess the effectiveness of strategies and make data-driven recommendations.
- Managing contract negotiations and renewals.
- Providing exceptional customer service and acting as the main point of contact for clients.
- Reporting on key metrics and performance indicators to internal stakeholders.
Overall, a Strategic Account Manager plays a crucial role in maximizing revenue and fostering long-term client satisfaction through strategic planning and effective account management.