Client Relations Manager Job Description Template
Use this Client Relations Manager job description template to advertise the open roles for free using Longlist.io. You can use this template as a starting point, modify the requirements according the needs of your organization or the client you are hiring for.
Job Brief
We are looking for a Client Relations Manager to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services.
In this role, you should be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfill them. If you also have a background in customer service and knowledge of our industry, we’d like to meet you.
Your goal will be to help us safeguard our revenue and retain our customers.
Responsibilities
- Build relationships with key employees among customers
- Create plans to address clients’ business needs
- Advise clients on creating profitable processes
- Schedule regular meetings with customers to ensure they are satisfied
- Act as point of contact for complaints and escalate issues as appropriate
- Help sales team up-sell or cross-sell services and products
- Ensure both the company and clients adhere to contract terms
- Study competition to find new ways to retain customers
- Set sales and revenue targets and work diligently to meet them
- Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs
Requirements
- Proven experience as a Client Relations Manager or Relationship Manager
- Proven track record of meeting and exceeding targets
- Background in customer service; industry knowledge is a plus
- Experience tracking relevant KPIs (e.g. customer satisfaction)
- Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)
- A customer-oriented attitude
- Excellent communication and negotiation skills
- Problem-solving aptitude
- Ability to work well with a team
- BSc/BA in Business Administration, Marketing or a related field
What does Client Relations Manager do?
A Client Relations Manager is responsible for building and maintaining strong relationships with clients. On a day-to-day basis, their tasks may include:
-
Communication: Regularly communicating with clients to understand their needs, address concerns, and provide updates. This may involve phone calls, emails, or in-person meetings.
-
Relationship Management: Developing and nurturing relationships with clients to foster trust and loyalty. This can involve arranging client events or meetings to enhance the relationship.
-
Account Management: Managing client accounts, including tracking client interactions, monitoring client satisfaction levels, and identifying opportunities for upselling or cross-selling additional products or services.
-
Problem-solving: Resolving client issues or conflicts by investigating problems, finding solutions, and ensuring timely and satisfactory resolution.
-
Customer Support: Providing exceptional customer support by addressing client inquiries, complaints, or technical issues.
-
Client Feedback: Collecting client feedback and incorporating it into company operations and strategies to enhance client satisfaction and improve service delivery.
-
Collaborating with Internal Teams: Liaising between clients and internal teams or departments to ensure effective communication and coordination in meeting client expectations.
-
Providing Reports: Preparing reports on client satisfaction, retention, and other relevant metrics to management for evaluation and decision-making.
-
Upskilling and Knowledge Enhancement: Staying up-to-date with industry trends, company products or services, and client-related information to better serve clients.
-
Administrative Tasks: Maintaining client databases, organizing client files, and ensuring accurate record-keeping.
Overall, a Client Relations Manager aims to ensure that clients have a positive experience with the company and that their needs are met efficiently and effectively.