Claims Adjuster Job Description

Use this Claims Adjuster job description template to advertise the open roles for free using You can use this template as a starting point, modify the requirements according the needs of your organization or the client you are hiring for.

What is a Claims Adjuster?

A claims adjuster examines insurance claim liability for property damage (e.g. homes, offices, or automobiles) or personal injuries. They either work in-house for insurance companies or as external contractors.

What does Claims Adjuster do?

Claims adjusters collect information from various sources to determine insurance liability based on the extent of property or personal damage. They interview claimants and witnesses, and often consult with specialists, such as policyholders and engineers. After that, they estimate if the damage is covered by insurance policies and calculate payments.

What skills are needed to be a Claims Adjuster?

Claims adjusters usually have a degree in insurance, finance, or relevant field. Their skills include competency in appraisal software and MS Office. The role also requires good interpersonal skills and experience in writing reports.

When crafting your own claims adjuster job description, be sure to include these requirements.

Claims Adjuster

Claims Adjuster duties and responsibilities

  • Examining property damage and physical injuries
  • Preparing and processing claim reports
  • Negotiating payments with claimants

Claims Adjuster Job Description Template


Job Brief

We are looking for an experienced claims adjuster to join our team.

On a daily basis, you’ll handle and process insurance claims. You’ll examine property damages and physical injuries to calculate claim liability. You’ll achieve this by gathering information from various sources, for example, through interviewing claimants, witnesses, or specialists (e.g. policyholders, physicians, or engineers). To succeed in this role, you must have strong analytical thinking and excellent writing skills.

If you are a reliable person with a strong work ethic, we’d like to hear from you.


  • Inspect property and physical damage
  • Analyze complex information from different sources
  • Examine claim liability 
  • Prepare and process claim reports
  • Consult with specialists (e.g. physicians, engineers)
  • Calculate benefits and payments
  • Negotiate settlements with claimants
  • Examine police reports, videos from surveillance cameras or audio if applicable
  • Support attorneys to defend the company in case of contestation


  • Previous experience as a claims adjuster or similar role
  • Working experience in using appraisal software
  • Strong analytical and mathematical skills
  • Experience in writing detailed reports
  • A compassionate and resilient personality
  • High school diploma
  • Degree in Insurance, Finance or similar field is a plus
Last Updated 02 Aug, 2022

Claims Adjuster Job Description Examples

Lead Property Field Claims Adjuster• Progressive Insurance

This is a national field position. You will travel nationally up to twice a week.

This position includes a $2,500 starting bonus...

As a lead field claims adjuster - large loss on our Home & Property team, you’ll successfully and efficiently resolve large loss, high severity claims valued over $75,000. In this role, you’ll investigate complex, high risk claims which includes assessing damage ...

Read more
Claims Adjuster Ii - Pip• AmTrust Financial Services, Inc.


The Commercial Lines Claims Adjuster Contract PIP will be responsible for confirming coverage, making 24 hour contact with involved parties. The adjuster must be equipped both legally and technically to handle PIP claims...Responsibilities• Assess insurance coverage based on the policy and claims report to determine if claim can be accepted as being within coverage• Interview with ...

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Senior Claims Adjuster• Rockingham Insurance

POSITION MISSION: Effectively and efficiently investigate, evaluate, and settle Commercial Casualty Claims according to policy provisions in an equitable, fair manner while promoting a high level of customer service on assigned line(s) of business in support of Claims’ mission


To perform this job successfully, an individual must be able to ...

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Claims Adjuster - Auto Estimator• Progressive

Claims Adjuster - Auto Estimator

Job Number: 197083...

As an auto damage claims adjuster, you’ll serve as Progressive’s point of contact with customers – directing and making decisions regarding the repair process from beginning to end. Managing your own inventory while working independently, you’ll work closely with body shops and others to negotiate repair pricing and assess liability. Idea...

Read more
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