Claims Adjuster Job Description Template

Use this Claims Adjuster job description template to advertise the open roles for free using Longlist.io. You can use this template as a starting point, modify the requirements according the needs of your organization or the client you are hiring for.

Claims Adjuster Job Description Template

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Job Brief

We are looking for an experienced claims adjuster to join our team.

On a daily basis, you’ll handle and process insurance claims. You’ll examine property damages and physical injuries to calculate claim liability. You’ll achieve this by gathering information from various sources, for example, through interviewing claimants, witnesses, or specialists (e.g. policyholders, physicians, or engineers). To succeed in this role, you must have strong analytical thinking and excellent writing skills.

If you are a reliable person with a strong work ethic, we’d like to hear from you.

Responsibilities

  • Inspect property and physical damage
  • Analyze complex information from different sources
  • Examine claim liability 
  • Prepare and process claim reports
  • Consult with specialists (e.g. physicians, engineers)
  • Calculate benefits and payments
  • Negotiate settlements with claimants
  • Examine police reports, videos from surveillance cameras or audio if applicable
  • Support attorneys to defend the company in case of contestation

Requirements

  • Previous experience as a claims adjuster or similar role
  • Working experience in using appraisal software
  • Strong analytical and mathematical skills
  • Experience in writing detailed reports
  • A compassionate and resilient personality
  • High school diploma
  • Degree in Insurance, Finance or similar field is a plus

What does Claims Adjuster do?

A Claims Adjuster is responsible for investigating insurance claims to determine the extent of an insurance company's liability. On a day-to-day basis, a Claims Adjuster typically performs the following tasks:

  1. Reviewing claims: They assess claims submitted by policyholders or third parties to determine if they are covered by the insurance policy.

  2. Investigating the incident: They conduct thorough investigations by gathering evidence, inspecting damaged property, interviewing witnesses, and taking statements from all parties involved.

  3. Analyzing policies: They review insurance policies to understand coverage limits, exclusions, and other relevant terms and conditions.

  4. Evaluating damages: They assess the extent of damages or injuries and calculate the appropriate compensation based on the policy coverage.

  5. Negotiating settlements: They negotiate settlements with policyholders or third parties based on their assessment of liability and the damages incurred.

  6. Communicating with stakeholders: They maintain regular contact with policyholders, witnesses, attorneys, and other involved parties to obtain additional information or provide updates on the claim's status.

  7. Documenting claims: They compile detailed reports, photographs, and other evidence to support their findings and recommendations.

  8. Collaborating with other professionals: They may collaborate with experts such as medical professionals, engineers, or legal counsel to assess complex claims accurately.

Overall, a Claims Adjuster aims to facilitate fair and prompt resolution of insurance claims while ensuring compliance with company policies and state regulations.

Claims Adjuster Job Description Examples

Senior Claims Adjuster• Rockingham Insurance

POSITION MISSION: Effectively and efficiently investigate, evaluate, and settle Commercial Casualty Claims according to policy provisions in an equitable, fair manner while promoting a high level of customer service on assigned line(s) of business in support of Claims’ mission

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Claims Adjuster - Auto Estimator• Progressive

Claims Adjuster - Auto Estimator

Job Number: 197083...

As an auto damage claims adjuster, you’ll serve as Progressive’s point of contact with customers – directing and making decisions regarding the repair process from beginning to end. Managing your own inventory while working independently, you’ll work closely with body shops and others to negotiate repair pricing and assess liability. Idea...

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Workers Compensation Claims Adjuster• Pivotal Placement Services, Inc

We are seeking an additional REMOTE Workers Compensation Claims Adjusters for our REMOTE team in the Southeast. You must have a combination or all of the following states licenses: LA, TX, OK, or AR license. Please note these states before applying, as you must have them for consideration. You will be working 100% work from home and your work life balance will be excellent for we proved... exce...

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Experienced Senior Property Claims Adjuster, Property Supplement Team• Liberty Mutual Insurance

Are you looking to use your customer service skills in a role where you can see that you are making a difference in people's lives? Do you want a career with endless opportunities for growth?

As a member of the Property Supplement Claims Team, you will play a vital role in providing an outstanding customer experience by using your investigative and negotiation skills to resolve a variety of......

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