IT Operations Manager Job Description

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IT Operations Manager

IT Operations Manager responsibilities

  • Overseeing network infrastructure and systems functionality
  • Being responsible for device and password management
  • Managing teams of technicians, system engineers and other IT staff

IT Operations Manager Job Description Template

Job Brief

We are looking for an IT Operations Manager to oversee our company’s hardware, software and computer networks.

IT Operations Manager responsibilities include monitoring network infrastructure and resolving system issues. You need to have experience with IT performance management, network administration and system security. If you’re also familiar with data protection regulations and able to juggle multiple projects, we’d like to meet you.

Ultimately, you’ll ensure our IT systems are secure, consistent and reliable.


  • Maintain and optimize local company networks and servers
  • Be responsible for device and password management
  • Oversee data backup and system security operations (e.g. user authorization, firewalls)
  • Manage installations, upgrades and configurations of hardware and software
  • Assess system performance and recommend improvements
  • Resolve issues escalated by technicians and engineers
  • Ensure data is handled, transferred or processed according to legal and company guidelines
  • Provide support and guidance to stakeholders via help desk
  • Control costs and budgets regarding IT systems
  • Manage contracts with vendors (e.g. development platforms, telecommunication companies, password managers) and software licenses
  • Develop IT policies and practices


  • Proven experience as IT Operations Manager
  • Experience with system installation, configuration and analysis
  • Thorough knowledge of networks and cloud computing
  • Knowledge of data protection operations and legislation (e.g. GDPR)
  • Leadership and organizational skills
  • Ability to manage multiple projects
  • Outstanding communication skills
  • Problem-solving aptitude
  • BSc/BA in Computer Science, IT or relevant field

IT Operations Manager Job Description Examples

IT Operations Manager • Insight Enterprises, Inc.

IT Operations Manager

As an IT Manager at Insight, you will be responsible for the direct supervision of the IT Operations technical support teams. IT Operations is responsible for the implementation, standardization, and continuous improvement of support processes, ongoing management of a server patch management program, and the execution of various MACD tasks by the team...

This position re...

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Operations Manager • ITRenew

About ITRenew

ITRenew is an innovative, cutting edge data security company dedicated to providing data center owners with maximally efficient and secure hardware decommissioning and destruction services. The company is fueled by its proprietary software platform, which has been built over the past decade in collaboration with the largest public technology businesses in the world. Leveraging th...

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IT Operations Manager (VENDOR) • TRU Staffing Partners, Inc.

Our client, a top tier legal discovery and managed services provider, is seeking an experienced IT Operations Manager. This individual will be responsible for providing innovative insight, applying skilled management of all IT systems and services, and serving as a primary resource for the technology team in resolving ongoing technical issues. The ideal candidate will have strong people... mana...

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Technology Operations Manager • TRC Total Renal Care Inc

7173 S. Havana St.Rampart Center Bldg A, Suite 100, Centennial, Colorado, 80112, United States of America

At DaVita, we find that our best leaders are those who create an inspiring vision for the future and empowers their team to achieve success. They have always enjoyed tackling difficult problems and believe that the best way to solve them is through collaborative, team efforts. They take......

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