IT Operations Manager Job Description Template

An IT Operations Manager is responsible for ensuring the effective and efficient operation of an organization's IT infrastructure and systems. On a day-to-day basis, their responsibilities typically include:

1. Overseeing IT Operations: Ensuring smooth functioning of IT systems, networks, and infrastructure to meet business requirements and service level agreements.

2. Monitoring System Performance: Tracking and analyzing system performance metrics, network traffic, and server availability, and identifying potential issues or bottlenecks.

3. Troubleshooting and Issue Resolution: Responding to and resolving IT-related issues, incidents, and service requests escalated by the IT support team or end-users.

4. Managing IT Staff: Supervising and leading the IT team, assigning tasks, managing workloads, and providing guidance to improve team performance.

5. Planning and Implementing IT Projects: Collaborating with other departments to understand their requirements, planning and implementing IT projects, such as system upgrades, network enhancements, or cybersecurity measures.

6. Vendor and Supplier Management: Engaging with vendors and service providers to procure IT hardware, software, and services, and managing their contracts and relationships.

7. IT Asset and Inventory Management: Tracking and managing IT assets, equipment, and software licenses, ensuring proper maintenance, upgrades, and compliance with regulatory requirements.

8. IT Security Management: Working alongside the IT security team to monitor and enforce security protocols, assess potential vulnerabilities, and implement security measures to protect against cyber threats.

9. Incident and Change Management: Ensuring that incidents are properly documented, root cause analysis is performed, and preventive measures are implemented to prevent future incidents. Managing changes to IT systems and infrastructure following best practices and change management guidelines.

10. Reporting and Documentation: Maintaining accurate records, documentation, and reports related to IT operations, performance, and incidents to provide insights and recommendations for improvements.

In summary, an IT Operations Manager plays a crucial role in overseeing IT operations, managing IT staff, resolving issues, implementing projects, ensuring system performance and security, and maintaining documentation and reporting.