IT Operations Manager Job Description Template

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IT Operations Manager Job Description Template


Job Brief

We are looking for an IT Operations Manager to oversee our company’s hardware, software and computer networks.

IT Operations Manager responsibilities include monitoring network infrastructure and resolving system issues. You need to have experience with IT performance management, network administration and system security. If you’re also familiar with data protection regulations and able to juggle multiple projects, we’d like to meet you.

Ultimately, you’ll ensure our IT systems are secure, consistent and reliable.


  • Maintain and optimize local company networks and servers
  • Be responsible for device and password management
  • Oversee data backup and system security operations (e.g. user authorization, firewalls)
  • Manage installations, upgrades and configurations of hardware and software
  • Assess system performance and recommend improvements
  • Resolve issues escalated by technicians and engineers
  • Ensure data is handled, transferred or processed according to legal and company guidelines
  • Provide support and guidance to stakeholders via help desk
  • Control costs and budgets regarding IT systems
  • Manage contracts with vendors (e.g. development platforms, telecommunication companies, password managers) and software licenses
  • Develop IT policies and practices


  • Proven experience as IT Operations Manager
  • Experience with system installation, configuration and analysis
  • Thorough knowledge of networks and cloud computing
  • Knowledge of data protection operations and legislation (e.g. GDPR)
  • Leadership and organizational skills
  • Ability to manage multiple projects
  • Outstanding communication skills
  • Problem-solving aptitude
  • BSc/BA in Computer Science, IT or relevant field

What does IT Operations Manager do?

An IT Operations Manager is responsible for ensuring the effective and efficient operation of an organization's IT infrastructure and systems. On a day-to-day basis, their responsibilities typically include:

  1. Overseeing IT Operations: Ensuring smooth functioning of IT systems, networks, and infrastructure to meet business requirements and service level agreements.

  2. Monitoring System Performance: Tracking and analyzing system performance metrics, network traffic, and server availability, and identifying potential issues or bottlenecks.

  3. Troubleshooting and Issue Resolution: Responding to and resolving IT-related issues, incidents, and service requests escalated by the IT support team or end-users.

  4. Managing IT Staff: Supervising and leading the IT team, assigning tasks, managing workloads, and providing guidance to improve team performance.

  5. Planning and Implementing IT Projects: Collaborating with other departments to understand their requirements, planning and implementing IT projects, such as system upgrades, network enhancements, or cybersecurity measures.

  6. Vendor and Supplier Management: Engaging with vendors and service providers to procure IT hardware, software, and services, and managing their contracts and relationships.

  7. IT Asset and Inventory Management: Tracking and managing IT assets, equipment, and software licenses, ensuring proper maintenance, upgrades, and compliance with regulatory requirements.

  8. IT Security Management: Working alongside the IT security team to monitor and enforce security protocols, assess potential vulnerabilities, and implement security measures to protect against cyber threats.

  9. Incident and Change Management: Ensuring that incidents are properly documented, root cause analysis is performed, and preventive measures are implemented to prevent future incidents. Managing changes to IT systems and infrastructure following best practices and change management guidelines.

  10. Reporting and Documentation: Maintaining accurate records, documentation, and reports related to IT operations, performance, and incidents to provide insights and recommendations for improvements.

In summary, an IT Operations Manager plays a crucial role in overseeing IT operations, managing IT staff, resolving issues, implementing projects, ensuring system performance and security, and maintaining documentation and reporting.

IT Operations Manager Job Description Examples

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Company Description

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