IT Technician Job Description Template

Use this IT Technician job description template to advertise the open roles for free using Longlist.io. You can use this template as a starting point, modify the requirements according the needs of your organization or the client you are hiring for.
IT Technician Job Description Template

Job Brief

We are looking for a qualified IT Technician that will install and maintain computer systems and networks aiming for the highest functionality. You will also “train” users of the systems to make appropriate and safe usage of the IT infrastructure.

A successful IT Technician must have a thorough knowledge of computer software and hardware and a variety of internet applications, networks and operating systems. The ideal candidate will also have great troubleshooting abilities and attention to detail.

The goal is to build and maintain updated and efficient computer systems and networks to optimize the role of technology on business sustainability.

Responsibilities

  • Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
  • Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
  • Install and configure appropriate software and functions according to specifications
  • Develop and maintain local networks in ways that optimize performance
  • Ensure security and privacy of networks and computer systems
  • Provide orientation and guidance to users on how to operate new software and computer equipment
  • Organize and schedule upgrades and maintenance without deterring others from completing their work
  • Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
  • Maintain records/logs of repairs and fixes and maintenance schedule
  • Identify computer or network equipment shortages and place orders

Requirements

  • Proven experience as IT Technician or relevant position
  • Excellent diagnostic and problem solving skills
  • Excellent communication ability
  • Outstanding organizational and time-management skills
  • In depth understanding of diverse computer systems and networks
  • Good knowledge of internet security and data privacy principles
  • Degree in Computer Science, engineering or relevant field
  • Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)

What does IT Technician do?

A day in the life of an IT technician can vary depending on the organization and the specific role they have. However, here are some common tasks that IT technicians may typically perform on a day-to-day basis:

  1. Troubleshooting and resolving hardware and software issues: This involves investigating and diagnosing technical problems faced by users and taking steps to resolve them promptly.

  2. Installing and configuring computer systems and peripherals: IT technicians may set up and configure new computer systems, servers, network devices, printers, and other hardware components.

  3. Providing technical support and assistance: They may respond to user questions and concerns related to technology, both in-person and remotely. They may also provide guidance on software usage and basic troubleshooting techniques to end-users.

  4. Maintaining and updating systems: IT technicians may perform regular maintenance tasks such as system updates, patches, and hardware upgrades to ensure proper functioning and security.

  5. Monitoring network performance: They may monitor network performance and troubleshoot connectivity issues, ensuring the network is operating efficiently and securely. This can involve monitoring network logs, analyzing data, and responding to alerts.

  6. Data backup and recovery: IT technicians may be responsible for regular data backup procedures and in worst-case scenarios, they may need to initiate disaster recovery plans to restore critical systems and data.

  7. User access management: They may handle user account creation, modification, and deletion, ensuring that access privileges are correctly assigned and managed according to organizational policies.

  8. Documenting procedures and creating technical documentation: IT technicians often document troubleshooting processes, system configurations, and other technical procedures to facilitate knowledge sharing and efficiency.

  9. Maintaining inventory: They may keep track of hardware and software inventory, including recording new purchases, tracking warranties, and organizing spare parts.

  10. Stay up to date with technology: As technology is constantly evolving, IT technicians need to stay updated with the latest advancements, attending training sessions, and obtaining relevant certifications.

It's important to note that these tasks can vary based on the specific IT technician's role and the organization they work for.