Travel Agent Job Description Template

Job Brief

We are looking for a Travel Agent, who is passionate about traveling. You will manage travel requirements made for business or holiday and you will provide tourism related services and package tours on behalf of our suppliers. The goal is to keep our clients satisfied and loyal for future services.

Responsibilities

Plan and sell transportations, accommodations, insurance and other travel services
Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations
Provide relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to travelers
Book transportation, make hotel reservations and collect payment/fees
Use promotional techniques and prepare promotional materials to sell itinerary tour packages
Deal with occurring travel problems, complaints or refunds
Attend travel seminars to remain updated with tourism trends
Enter data into our software and maintain client files
Network with tour operators
Maintain statistical and financial records
Meet profit and sales targets

Requirements

Proven work experience as a Travel Agent
Excellent knowledge of computer reservations systems, GDS systems and e-travelling
Fluency in English; multilingualism is a plus
Strong sales skills and commercial awareness
Ability to interact, communicate and negotiate effectively
Sound knowledge of domestic and international travel trends
Degree in Hospitality, Travel, Tourism, Business or relevant field
Personal travel experience will be considered an advantage

What does Travel Agent do?

A Travel Agent typically performs the following activities on a day-to-day basis:

Customer Service: Assisting clients in person, over the phone, or via email to provide travel information, answer questions, and offer recommendations.
Booking Reservations: Researching and booking flights, accommodations, rental cars, and other travel-related services based on clients’ preferences and budget.
Travel Planning: Creating detailed itineraries tailored to clients’ needs, including suggested activities, local attractions, and transportation options.
Researching Travel Options: Staying up-to-date with the latest travel trends, destination information, visa requirements, and various travel packages to provide accurate and reliable advice to clients.
Handling Documentation: Managing travel documentation, including passports, visas, and travel insurance, and ensuring clients have all the necessary information prior to their trip.
Ensuring Compliance: Informing clients about any travel restrictions, health advisories, or safety concerns related to their chosen destinations.
Negotiating Prices: Comparing travel suppliers and negotiating prices to find the best deals for clients, while ensuring that quality and safety are not compromised.
Problem-solving: Assisting clients with any issues or changes to their travel plans, such as flight cancellations or rescheduling, and providing alternatives to ensure a smooth travel experience.
Building Relationships: Establishing and maintaining relationships with travel suppliers, such as airlines, hotels, and tour operators, to ensure access to the best rates and promotions for clients.
Administrative Tasks: Managing clients’ travel profiles, maintaining records of bookings and payments, and organizing invoices and receipts.

Note that the specific duties of a Travel Agent may vary depending on the size and specialization of the travel agency they work for.

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