Use this Hotel Concierge job description template to advertise the open roles for free using Longlist.io. You can use this template as a starting point, modify the requirements according the needs of your organization or the client you are hiring for.
We are looking for a reliable hotel concierge to work at the main entrance desk of our hotel. You will be the first to meet our customers so the first impression of our hotel depends on your friendliness and efficiency.
The ideal candidate will be a smart and trustworthy individual able to provide customers with a warm greeting and handle all incoming requests. In addition, you will be responsible to protect the hotel and its residents by monitoring who comes in and out of our premises.
The goal is to contribute to an overall pleasant customer experience to increase our reputation and ensure sustainable growth.
A hotel concierge is responsible for assisting guests with various requests and ensuring their stay is comfortable and enjoyable. On a day-to-day basis, a hotel concierge typically performs the following tasks:
Greeting guests: The concierge welcomes guests upon arrival, provides a warm and friendly introduction, and offers assistance with any immediate needs.
Assisting with check-in/check-out: The concierge helps guests with the check-in and check-out process, ensuring a smooth and efficient experience.
Providing information: They offer information about hotel facilities, services, and amenities, as well as local attractions, restaurants, transportation options, and events happening in the area.
Making reservations: The concierge handles restaurant reservations, spa appointments, theater tickets, and other bookings as requested by guests.
Arranging transportation: They can arrange transportation options for guests, such as airport transfers, taxis, limousines, or car rentals.
Handling luggage: The concierge assists with luggage handling, including storage, delivery to rooms, and ensuring any special requests related to luggage are taken care of.
Offering suggestions and recommendations: They provide personalized recommendations based on guests' preferences and needs, such as suggesting popular tourist spots, local attractions, shopping areas, or off-the-beaten-path experiences.
Handling special requests: The concierge takes care of special guest requests, such as arranging for special occasion surprises, delivering flowers or gifts, or organizing unique experiences.
Resolving guest issues: If guests encounter any problems or challenges during their stay, the concierge acts as a liaison between guests and hotel staff, working to resolve issues promptly and effectively.
Maintaining a professional network: They develop and maintain relationships with local businesses, service providers, and tour operators to ensure they can offer the best possible recommendations and services to guests.
Staying updated with local knowledge: The concierge stays informed about the latest events, attractions, and changes happening in the local area to provide accurate and up-to-date information to guests.
Overall, the daily tasks of a hotel concierge revolve around providing exceptional customer service, anticipating guests' needs, and delivering a personalized experience to enhance their stay.
Location:Mount Washington Hotel...As grand as the history behind it, the Omni Mount Washington Hotel, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor.
Omni Mount Washington Resorts associates...
Job Description For Fulltime - Concierge(HOZ33868) in Kohala Coast,United States. Fairmont Orchid - Hawaii Concierge First impressions are everything! A concierge showcases passion for superior guest service, attention to detail, personal care & attention to all guests as well as providing cutting edge learning experiences, driving the definition of luxury hospitality What is in it for you: Exp...
Reports To:Front Office Manager
The primary purpose of the Concierge is to provide guests with an excellent experience for the duration of their stay through welcoming them upon arrival to the hotel, recommending hotel and local amenities.Work P...
Concierge Team LeaderHyatt Hyatt Hotel Canberra AU - CT - Canberra Guest Services Hourly/Entry Level Employee Full-time Req ID: CAN001824 Local Share Concierge Team Leader via Email SummaryAbout Park Hyatt Canberra...Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, ...
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