Flight Attendant Job Description Template

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Flight Attendant Job Description Template

Job Brief

We are looking for a pleasant Flight Attendant to ensure the safety and comfort of passengers aboard flights. The successful candidate will be able to work independently, perform effectively in a team and build trust relationships with passengers.

The goal is to maximise revenue growth and enhance customer satisfaction.


  • Provide information, guidance, and assistance for safety and comfort to passengers on board aircraft
  • Attend the “brief” and act on it
  • Conduct safety check before flight
  • Greet customers, check their tickets and accompany them to their seats
  • Prepare and serve drinks and food to passengers
  • Present emergency equipment and give instructions
  • Monitor and secure the cabin regularly
  • Comply with all aviation rules and regulations for safety and protection
  • Assist passengers and cabin crew during emergency situations
  • Provide special help to passengers with special needs (children, disabled persons, elders etc)
  • Submit analytic reports concerning flight incidents


  • Proven working experience as Flight Attendant or Customer Service experience
  • Fluency in English, multilingual is preferred
  • MS Office knowledge
  • Customer service-oriented
  • Professional image
  • Excellent communication and presentation skills
  • Problem solving skills and ability to handle difficult situations
  • Cabin crew certification or training

What does Flight Attendant do?

A Flight Attendant's day-to-day responsibilities may vary, but some common tasks include:

  1. Preparing the cabin for the flight: This involves checking and restocking supplies like food, beverages, and other amenities. Ensuring the cleanliness and safety of the cabin is also essential.

  2. Greeting passengers and assisting with boarding: Flight Attendants welcome passengers onboard, verify their tickets, direct them to their seats, and assist with storing carry-on luggage.

  3. Conducting safety demonstrations: Prior to takeoff, Flight Attendants provide safety instructions, demonstrate the use of safety equipment, and ensure that all passengers understand the safety protocols.

  4. Ensuring passenger comfort: Throughout the flight, Flight Attendants take care of passengers' needs, such as serving meals and beverages, distributing pillows and blankets, and providing any necessary assistance or information.

  5. Maintaining a safe environment: Flight Attendants monitor the cabin for any safety concerns, ensure that passengers follow regulations, and handle any emergency situations that may arise.

  6. Assisting with medical emergencies: In cases of onboard medical issues, Flight Attendants are trained to provide first aid and coordinate with the cabin crew and medical professionals on the ground for further assistance.

  7. Providing customer service: Flight Attendants strive to create a positive experience for passengers, responding to their requests, answering questions, and tending to their needs throughout the flight.

  8. Dealing with special situations: Flight Attendants are prepared to handle challenging situations, such as disruptive passengers, security incidents, or other unusual circumstances that may arise during the flight.

It's important to note that the specifics may vary depending on factors like the airline, the length of the flight, and the destination. Flight Attendants are trained professionals who prioritize passenger safety, provide excellent customer service, and contribute to a smooth and comfortable travel experience.

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