Flight Attendant Job Description Template
What is a Flight Attendant?
Flight attendants are responsible for ensuring passenger safety, providing in-flight service, assisting passengers with special needs, and conducting pre-flight briefings. They must have excellent communication skills and the ability to remain calm under pressure.
A high school diploma or equivalent is typically required for flight attendants. Additional job requirements include completing a training program and obtaining certification from the relevant aviation authority.
Flight Attendant Job Description Template
Job Brief
We are looking for a pleasant Flight Attendant to ensure the safety and comfort of passengers aboard flights. The successful candidate will be able to work independently, perform effectively in a team and build trust relationships with passengers.
The goal is to maximise revenue growth and enhance customer satisfaction.
Responsibilities
- Provide information, guidance, and assistance for safety and comfort to passengers on board aircraft
- Attend the “brief” and act on it
- Conduct safety check before flight
- Greet customers, check their tickets and accompany them to their seats
- Prepare and serve drinks and food to passengers
- Present emergency equipment and give instructions
- Monitor and secure the cabin regularly
- Comply with all aviation rules and regulations for safety and protection
- Assist passengers and cabin crew during emergency situations
- Provide special help to passengers with special needs (children, disabled persons, elders etc)
- Submit analytic reports concerning flight incidents
Requirements
- Proven working experience as Flight Attendant or Customer Service experience
- Fluency in English, multilingual is preferred
- MS Office knowledge
- Customer service-oriented
- Professional image
- Excellent communication and presentation skills
- Problem solving skills and ability to handle difficult situations
- Cabin crew certification or training
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