Guest Relation Officer Job Description

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Guest Relation Officer

Guest Relation Officer responsibilities

  • Welcoming guests in a friendly and professional way
  • Addressing and escalating customer complaints
  • Providing information about facilities, programs and other services

Guest Relation Officer Job Description Template

Job Brief

We are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied.

In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers.

Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.

Responsibilities

  • Review arrival lists to welcome guests
  • Attend to special guests (e.g. VIPs) and answer their inquiries
  • Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
  • Provide information about amenities, area and venues and promote services
  • Anticipate guest needs and build rapport with customers
  • Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
  • Address customer complaints and escalate to Guest Relations Manager when needed
  • Record information in the logbook daily
  • Ensure compliance with health and quality standards

Requirements

  • Proven experience as a Guest Relations Officer
  • Familiarity with hospitality industry standards
  • Proficiency in English; knowledge of additional languages is a plus
  • Computer literacy
  • A customer-oriented and professional attitude
  • An outgoing personality
  • Outstanding communication abilities
  • Excellent organizational and time-management skills
  • Diploma or BSc/BA in Hospitality Management is preferred

Guest Relation Officer Job Description Examples

Guest Relations Supervisor • SCIENCE MUSEUM OKLAHOMA

Guest Relations SupervisorScience Museum Oklahoma – Application Deadline: Open until filled

The Guest Relations Supervisor oversees the daily operations of the museum’s guest relations team. This individual will work with the Guest Relations Manager and Director to hire, train and coach a diverse, knowledgeable and motivated team dedicated to providing excellent customer service while meeting....

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Guest Relations Associate • RPCS, Inc

Reports Directly to:

Store Director, Assistant Store Director, Grocery Manager, Guest Relations Manager...

Pyramid Foods Team Objective:

Pyramid Foods believes in supporting our local communities and is dedicated to providing our customers and employees quality food and service at the best prices! In this friendly, flexible team environment, you will play an important role in helping us to p...

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Guest Relations Staff • Ronald McDonald House Charities of Mid - Missouri

• GUEST RELATIONS STAFF Reports to: House Operations ManagerEducation: High School Degree or equivalentRelevant Work Experience: Some customer service experience preferredSchedule: Part-Time; varies depending on shift.• Must be able to work weekday evenings, and weekends.• Ability to work some overnights is a plus...• Overview: Guest Relations Staff are responsible for assisting and providin...

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Guest Relations Manager for Silversea Cruises • V.Ships Leisure

Job ID: 182; Rank: Guest Relations Manager; Employment Type: Fixed Term - Temp; Joining Date: Mar 1, 2022; Type of Vessel: Passenger Ship; Engine Details: NULL; DWT / GRT: 4050;We are currently searching for Guest Relations Manager required for Silversea a small luxury 6* Cruise Line.You will be responsible for achieving guests satisfaction by providing guests with all services related to the...

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