Field Service Representative Job Description Template

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Field Service Representative Job Description Template

What is a Field Service Representative?

Field service representatives are responsible for providing on-site technical support, performing maintenance and repairs, installing equipment, and troubleshooting issues. They ensure customer satisfaction by addressing concerns promptly and efficiently.

A field service representative's key education requirement is typically a high school diploma or equivalent, though some positions may require specialized training or certifications. Strong communication skills and the ability to work independently are additional job requirements.

Field Service Representative Job Description Template

Job Brief

We are looking for a motivated Field Service Representative that can work with little direction to ensure the high quality of customer service. The goal is to maximize customer commitment and the prosperity of business by producing results in a timely manner.


  • Undertake all customer support tasks in external facilities
  • Operate efficiently to conclude all on site installation, repair, maintenance and test activities
  • Guarantee that the work progress accurately follows the agenda
  • Perform troubleshooting and strive to resolve issues
  • Produce frequent and analytical service reports
  • Operate vehicle in a safely manner and use field automation systems
  • Adhere to company’s given rules and regulations
  • Team up with colleagues and pass on important information
  • Discern customer needs and offer advice or recommendations
  • Formulate relationships of trust with customers


  • Proven experience as a Field Service Representative
  • Ability to manage and preserve technical equipment
  • Good knowledge of english
  • Ability to easily acclimate to modified schedules and shifts
  • Accustomed to using mobile tools and applications
  • Technical degree or certification

What does Field Service Representative do?

A Field Service Representative (FSR) typically performs a variety of tasks on a day-to-day basis, depending on their specific role and industry. Here are some common activities that an FSR may engage in:

  1. Customer visits: FSRs often visit customer sites to provide support, troubleshoot issues, and ensure equipment or systems are functioning properly. They communicate with customers, answer queries, and address any concerns or complaints.

  2. Equipment maintenance: FSRs may be responsible for conducting routine equipment maintenance, including inspections, repairs, and upgrades. This involves following service schedules, documenting work performed, and replacing defective parts or components.

  3. Installation and setup: FSRs may assist in the installation and setup of new equipment or systems at customer sites. This involves assembling, configuring, and testing the equipment to ensure it meets specifications and functions accurately.

  4. Training and demonstrations: FSRs may conduct training sessions or provide demonstrations to customers on how to properly use and maintain equipment. They explain features and functionalities, address questions, and ensure customers have a thorough understanding of the product.

  5. Troubleshooting and problem-solving: FSRs are responsible for diagnosing equipment or system issues and finding appropriate solutions. They analyze problems, perform tests, and use diagnostic tools or software to identify the root cause of the issue. FSRs may collaborate with internal teams or specialists for complex problems.

  6. Documentation and reporting: FSRs maintain detailed records of service activities, including work performed, time spent, and parts used. They generate reports and submit documentation to track service history, equipment status, and customer interactions. This information is essential for future reference and maintaining an accurate record of service activities.

  7. Continuous learning: FSRs stay updated with the latest advancements, technologies, and industry trends related to the equipment or systems they support. They attend training sessions, workshops, or conferences to enhance their knowledge and skills.

It's important to note that the specific tasks and responsibilities of an FSR may vary depending on the industry, company, or equipment they work with.

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