Field Service Representative Job Description Template
What is a Field Service Representative?
Field service representatives are responsible for providing on-site technical support, performing maintenance and repairs, installing equipment, and troubleshooting issues. They ensure customer satisfaction by addressing concerns promptly and efficiently.
A field service representative's key education requirement is typically a high school diploma or equivalent, though some positions may require specialized training or certifications. Strong communication skills and the ability to work independently are additional job requirements.
Field Service Representative Job Description Template
Job Brief
We are looking for a motivated Field Service Representative that can work with little direction to ensure the high quality of customer service. The goal is to maximize customer commitment and the prosperity of business by producing results in a timely manner.
Responsibilities
- Undertake all customer support tasks in external facilities
- Operate efficiently to conclude all on site installation, repair, maintenance and test activities
- Guarantee that the work progress accurately follows the agenda
- Perform troubleshooting and strive to resolve issues
- Produce frequent and analytical service reports
- Operate vehicle in a safely manner and use field automation systems
- Adhere to company’s given rules and regulations
- Team up with colleagues and pass on important information
- Discern customer needs and offer advice or recommendations
- Formulate relationships of trust with customers
Requirements
- Proven experience as a Field Service Representative
- Ability to manage and preserve technical equipment
- Good knowledge of english
- Ability to easily acclimate to modified schedules and shifts
- Accustomed to using mobile tools and applications
- Technical degree or certification
Recruiting CRM or ATS?
