Dispatcher Job Description

Use this Dispatcher job description template to advertise the open roles for free using Longlist.io. You can use this template as a starting point, modify the requirements according the needs of your organization or the client you are hiring for.

Dispatcher responsibilities

  • Receiving emergency and non-emergency calls and record significant information
  • Addressing problems and requests by transmitting information or providing solutions
  • Receiving and dispatching orders for products or deliveries

Dispatcher Job Description Template

Job Brief

We are looking for a reliable Dispatcher to act as a communication point for emergency and non-emergency calls. You will receive requests, transmit messages and track vehicles.

The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations. You must be able to multi-task as well as take the appropriate action with little supervision.

The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.


  • Receive emergency and non-emergency calls and record significant information
  • Address problems and requests by transmitting information or providing solutions
  • Receive and dispatch orders for products or deliveries
  • Prioritize calls according to urgency and importance
  • Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations
  • Monitor the route and status of field units to coordinate and prioritize their schedule
  • Provide field units with information about orders, traffic, obstacles and requirements
  • Enter data in computer system and maintain logs and records of calls, activities and other information


  • Proven experience as dispatcher or relevant position
  • Tech-savvy with knowledge of relevant methods (CAD)
  • Fast typing with experience in data entry
  • Knowledge of procedures and guideline for emergency situations
  • Proficient in English (oral and written)
  • Outstanding organizational and multitasking abilities
  • Active listener with excellent communication skills
  • Sound judgement and critical thinking
  • High school diploma

Dispatcher Job Description Examples

Dispatcher • First Transit

Are you interested in becoming a DISPATCHER? Now is your chance! Get PAID to do what you love! Become a Dispatcher with First Transit!

Our dispatchers are an integral part of daily operations. Dispatchers assure all routes are filled as assigned and bus operators are provided with timely instructions and responses to requests for operational information throughout the day. This position also.....

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Logistics Coordinator or Freight Dispatcher • Upwork

Freight Brokering company based in Canada. We're looking for an experienced Logistics Coordinator or Dispatcher who has at least 1-year of experience.


-Find or prospect a carrier to match the freight available in the system-Negotiate rates with carrier partners to maximize profit while maintaining service expectations in line with Company's overall service offering to its customers...

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Office Administrator / Dispatcher / Appointment Setter • ADP Recruitment Solutions Group

Description and Requirements About the role Office Assistant / Dispatcher / Appointment Setter An ADP client is currently recruiting for an experienced individual to be our next Office Assistant / Dispatcher / Appointment Setter to join our team in our Belton, MO 64012 location. Who We Are: K Jett Services is fully licensed, bonded and insured, with 20 years' experience. We are a company that p...

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General Employment Requirements:

Must have at least 1 year experience as a 911 Dispatcher, have a valid Kansas Driver's License with an acceptable driving record, and must have a level of education equivalent to four years of high school. Must successfully pass background investigation, pre-employment test, polygraph exam, and drug and alcohol testing. Must establish and maintain an effective....

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