Dispatcher Job Description Template

What is a Dispatcher?

Dispatchers are responsible for coordinating and managing the schedules of service vehicles, communicating with drivers to provide instructions and updates, monitoring the status of deliveries or services, and responding to emergency and non-emergency calls. They must have excellent communication skills and the ability to multitask effectively.

A high school diploma or equivalent is typically required for dispatchers. Additional job requirements may include proficiency in computer systems and familiarity with geographic areas.

Dispatcher Job Description Template

Job Brief

We are looking for a reliable Dispatcher to act as a communication point for emergency and non-emergency calls. You will receive requests, transmit messages and track vehicles.

The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations. You must be able to multi-task as well as take the appropriate action with little supervision.

The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.

Responsibilities

Receive emergency and non-emergency calls and record significant information
Address problems and requests by transmitting information or providing solutions
Receive and dispatch orders for products or deliveries
Prioritize calls according to urgency and importance
Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations
Monitor the route and status of field units to coordinate and prioritize their schedule
Provide field units with information about orders, traffic, obstacles and requirements
Enter data in computer system and maintain logs and records of calls, activities and other information