Dispatcher Job Description

Use this Dispatcher job description template to advertise the open roles for free using Longlist.io. You can use this template as a starting point, modify the requirements according the needs of your organization or the client you are hiring for.

Dispatcher responsibilities

  • Receiving emergency and non-emergency calls and record significant information
  • Addressing problems and requests by transmitting information or providing solutions
  • Receiving and dispatching orders for products or deliveries

Dispatcher Job Description Template

Job Brief

We are looking for a reliable Dispatcher to act as a communication point for emergency and non-emergency calls. You will receive requests, transmit messages and track vehicles.

The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations. You must be able to multi-task as well as take the appropriate action with little supervision.

The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.


  • Receive emergency and non-emergency calls and record significant information
  • Address problems and requests by transmitting information or providing solutions
  • Receive and dispatch orders for products or deliveries
  • Prioritize calls according to urgency and importance
  • Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations
  • Monitor the route and status of field units to coordinate and prioritize their schedule
  • Provide field units with information about orders, traffic, obstacles and requirements
  • Enter data in computer system and maintain logs and records of calls, activities and other information


  • Proven experience as dispatcher or relevant position
  • Tech-savvy with knowledge of relevant methods (CAD)
  • Fast typing with experience in data entry
  • Knowledge of procedures and guideline for emergency situations
  • Proficient in English (oral and written)
  • Outstanding organizational and multitasking abilities
  • Active listener with excellent communication skills
  • Sound judgement and critical thinking
  • High school diploma

Dispatcher Job Description Examples

911 Dispatcher • Moniteau County Emergency Dispatch

Are you interested in the unique career of a 911 Dispatcher?This is your opportunity. We are looking to add to our team of Public Safety Telecommunicators.Are you good at...Remaining calm in chaotic situations?Listening to other people s conversations while still being able to carry on your own?Understanding / Speaking fluent sarcasm?Listening to a misdialed phone call like you are in an ...

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Dispatcher • First Transit

Are you interested in becoming a DISPATCHER? Now is your chance! Get PAID to do what you love! Become a Dispatcher with First Transit!

Our dispatchers are an integral part of daily operations. Dispatchers assure all routes are filled as assigned and bus operators are provided with timely instructions and responses to requests for operational information throughout the day. This position also.....

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Dispatcher • Wagoner County E-911

The Wagoner County 911 Center is looking for motivated individuals to join their team.

As a dispatcher, you will be responsible to answer emergency and non-emergency calls for the county and gather the information needed. Calls are dispatched to the appropriate agency such as Law Enforcement, Fire, EMS, and Emergency Management as needed. Dispatchers are responsible for getting the callers the...

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General Employment Requirements:

Must have at least 1 year experience as a 911 Dispatcher, have a valid Kansas Driver's License with an acceptable driving record, and must have a level of education equivalent to four years of high school. Must successfully pass background investigation, pre-employment test, polygraph exam, and drug and alcohol testing. Must establish and maintain an effective....

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