Dispatcher Job Description Template

Use this Dispatcher job description template to advertise the open roles for free using Longlist.io. You can use this template as a starting point, modify the requirements according the needs of your organization or the client you are hiring for.

Dispatcher Job Description Template

Copy

Job Brief

We are looking for a reliable Dispatcher to act as a communication point for emergency and non-emergency calls. You will receive requests, transmit messages and track vehicles.

The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations. You must be able to multi-task as well as take the appropriate action with little supervision.

The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.

Responsibilities

  • Receive emergency and non-emergency calls and record significant information
  • Address problems and requests by transmitting information or providing solutions
  • Receive and dispatch orders for products or deliveries
  • Prioritize calls according to urgency and importance
  • Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations
  • Monitor the route and status of field units to coordinate and prioritize their schedule
  • Provide field units with information about orders, traffic, obstacles and requirements
  • Enter data in computer system and maintain logs and records of calls, activities and other information

Requirements

  • Proven experience as dispatcher or relevant position
  • Tech-savvy with knowledge of relevant methods (CAD)
  • Fast typing with experience in data entry
  • Knowledge of procedures and guideline for emergency situations
  • Proficient in English (oral and written)
  • Outstanding organizational and multitasking abilities
  • Active listener with excellent communication skills
  • Sound judgement and critical thinking
  • High school diploma

What does Dispatcher do?

A Dispatcher is responsible for coordinating and monitoring the activities of field personnel, such as drivers or technicians, to ensure efficient and timely completion of tasks or assignments. On a day-to-day basis, a Dispatcher typically performs the following tasks:

  1. Receiving and recording requests for service or assignments from clients or customers.
  2. Evaluating requests and determining the appropriate personnel, equipment, or vehicles needed to fulfill the requests.
  3. Assigning tasks or routes to field personnel based on proximity, availability, and expertise.
  4. Communicating with field personnel to provide them with detailed instructions, directions, or information related to their assignments.
  5. Tracking the progress of assignments and ensuring that field personnel are meeting deadlines or service level agreements.
  6. Monitoring the location and status of field personnel using tracking software or systems.
  7. Responding to inquiries, complaints, or emergencies from field personnel, clients, or customers, and providing necessary support or resolving issues.
  8. Coordinating with other departments or teams within the organization to ensure smooth operations and effective resource allocation.
  9. Maintaining accurate records, logs, or databases to track assignments, equipment usage, or personnel activities.
  10. Providing regular updates or reports to supervisors or management regarding the completion of assignments, performance metrics, or any operational issues.

Overall, a Dispatcher plays a crucial role in optimizing resources and managing logistics while efficiently coordinating field operations.

Dispatcher Job Description Examples

Dispatcher• 1,458 reviews

The Dispatcher position is responsible for dispatching orders to Medical Service Technicians (MST) utilizing logistics software and tools. Must possess excellent customer service and telephone skills. Daily monitoring and optimizing MST routes to ensure timely completion of ETA’s and routine orders. Documenting and following up on order exception communication. Consistent... communication-colla...

Read more
Dispatcher• ITW

Company Description

Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, an...

Read more
Dispatcher• Lakeshore Recycling Systems

The Company

Lakeshore Recycling Systems (LRS) is the Midwests leading independent recycling and waste solutions company. LRS has grown from $50 million in sales and 220 employees in 2013 to over $225 million in sales and approx. 900 employees today. LRS has experienced phenomenal growth, with fourteen acquisitions throughout northern Illinois and southern Wisconsin in the last 60 months. With ...

Read more
Dispatcher• Mercy

We’re a Little Different

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service...

At Mercy, we believe in careers that match the unique gifts of unique individuals – careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern

Healthcare Magazine named us in its “Top 100 Places ...

Read more