Field Service Technician Job Description Template

Use this Field Service Technician job description template to advertise the open roles for free using Longlist.io. You can use this template as a starting point, modify the requirements according the needs of your organization or the client you are hiring for.

Field Service Technician Job Description Template

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Job Brief

We are looking for a self-starter Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Responsibilities

  • Provide service and customer support during field visits or dispatches
  • Tie workflow to schedule
  • Manage all on site installation, repair, maintenance and test tasks
  • Diagnose errors or technical problems and determine proper solutions
  • Produce timely and detailed service reports
  • Document processes
  • Operate vehicle in a safely manner and use field automation systems
  • Follow all company’s filed procedures and protocols
  • Cooperate with technical team and share information across the organisation
  • Comprehend customer requirements and make appropriate recommendations/briefings
  • Build positive relationships with customers

Requirements

  • Proven Field Service experience
  • Ability to troubleshoot, test, repair and service technical equipment
  • English literacy
  • Ability to work flexible shifts and to adapt to changing work schedules
  • Familiarity with mobile tools and applications
  • Technical degree or certification

What does Field Service Technician do?

A Field Service Technician typically performs the following tasks on a day-to-day basis:

  1. Troubleshooting and Repair: Identifying problems and resolving technical issues with equipment, machinery, or systems. This may involve diagnosing malfunctions, performing repairs, replacing parts, or adjusting settings.

  2. Maintenance and Calibration: Conducting routine maintenance tasks, such as cleaning, lubricating, or calibrating equipment to ensure its optimal operation and longevity.

  3. Installation and Setup: Installing and configuring new systems or equipment at customer sites. This may include assembling components, testing functionality, and providing user training.

  4. Customer Support: Assisting customers by assessing their technical needs, providing guidance on solutions, and resolving their inquiries or concerns. This could involve offering remote support, responding to service requests, or visiting customer sites to address issues.

  5. Documentation and Reporting: Maintaining accurate records of service activities, including documenting repairs, replacement parts, and troubleshooting steps taken. Technicians may also prepare reports summarizing their work, equipment status, and recommendations for improvement.

  6. Equipment Testing and Inspection: Conducting regular equipment inspections and performance tests to ensure compliance with safety standards and regulatory requirements.

  7. Travel and Scheduling: Coordinating with the service team and customers to schedule onsite visits, ensuring timely response to service requests. Field Service Technicians typically travel to multiple client locations on a regular basis.

  8. Troubleshooting and Diagnostic Tools: Utilizing various diagnostic tools, equipment, and software to troubleshoot and diagnose technical issues accurately. This may include using computer-based diagnostic software, multimeters, oscilloscopes, or network analyzers.

  9. Continuous Learning: Staying up-to-date with new technologies, products, and industry trends to enhance technical knowledge and skills. This may involve attending training programs, workshops, or self-study.

  10. Safety: Ensuring compliance with safety procedures and regulations while performing tasks, especially when handling complex or potentially hazardous equipment.

While these tasks generally apply to Field Service Technicians, specific responsibilities may vary depending on the industry sector and the company they work for.

Field Service Technician Job Description Examples

Field Service Technician Jobs• Battelle Memorial Institute

Battelle delivers when others can't. We conduct research and development, manage national laboratories, design and manufacture products and deliver critical services for our clients-whether they are a multi-national corporation, a small start-up or a government agency.

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Field Service Technician Trainee (Mem)• PepsiCo

PBNA $21.40 per hour

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Must be able to obtain Military Badge

Shift: Monday-Friday 10:30am-7:00pm

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Field Service Technician• Holman Auto - North America

$1,000 SIGN-ON BONUS!!!!!

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Provide on-site service and repair to truck-mounted equipment on railroad service vehicles. You will work on: cranes, hydraulics, rail conversion equipment, winches, aftermarket electrical components, and other truck-mounted equipment.

DUTIES:• Service the assigned geographical service area utilizing a company vehicle• Communicate with customers...

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Field Service Technician• Generac Power Systems

The Technical Field Service Representative is responsible for providing on-site and phone troubleshooting, repair, equipment modifications, installation, and sales support of Generac industrial products. This position will require up to 50% travel.

Responsibilities...

90%• Perform technical skills including but not limited to, mechanical, electrical, troubleshooting and repair of generators...

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