Field Service Technician Job Description Template
What is a Field Service Technician?
Field service technicians are responsible for installing, maintaining, and repairing equipment, troubleshooting technical issues, and providing customer support. They often travel to client locations to ensure that machinery and systems are functioning correctly.
A field service technician typically requires a high school diploma or equivalent, along with specialized training or certification in their field. Strong problem-solving skills and the ability to work independently are also essential for this role.
Field Service Technician Job Description Template
Job Brief
We are looking for a self-starter Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.
Responsibilities
- Provide service and customer support during field visits or dispatches
- Tie workflow to schedule
- Manage all on site installation, repair, maintenance and test tasks
- Diagnose errors or technical problems and determine proper solutions
- Produce timely and detailed service reports
- Document processes
- Operate vehicle in a safely manner and use field automation systems
- Follow all company’s filed procedures and protocols
- Cooperate with technical team and share information across the organisation
- Comprehend customer requirements and make appropriate recommendations/briefings
- Build positive relationships with customers
Requirements
- Proven Field Service experience
- Ability to troubleshoot, test, repair and service technical equipment
- English literacy
- Ability to work flexible shifts and to adapt to changing work schedules
- Familiarity with mobile tools and applications
- Technical degree or certification
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