Use this Field Service Technician job description template to advertise the open roles for free using Longlist.io. You can use this template as a starting point, modify the requirements according the needs of your organization or the client you are hiring for.
We are looking for a self-starter Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.
A Field Service Technician typically performs the following tasks on a day-to-day basis:
Troubleshooting and Repair: Identifying problems and resolving technical issues with equipment, machinery, or systems. This may involve diagnosing malfunctions, performing repairs, replacing parts, or adjusting settings.
Maintenance and Calibration: Conducting routine maintenance tasks, such as cleaning, lubricating, or calibrating equipment to ensure its optimal operation and longevity.
Installation and Setup: Installing and configuring new systems or equipment at customer sites. This may include assembling components, testing functionality, and providing user training.
Customer Support: Assisting customers by assessing their technical needs, providing guidance on solutions, and resolving their inquiries or concerns. This could involve offering remote support, responding to service requests, or visiting customer sites to address issues.
Documentation and Reporting: Maintaining accurate records of service activities, including documenting repairs, replacement parts, and troubleshooting steps taken. Technicians may also prepare reports summarizing their work, equipment status, and recommendations for improvement.
Equipment Testing and Inspection: Conducting regular equipment inspections and performance tests to ensure compliance with safety standards and regulatory requirements.
Travel and Scheduling: Coordinating with the service team and customers to schedule onsite visits, ensuring timely response to service requests. Field Service Technicians typically travel to multiple client locations on a regular basis.
Troubleshooting and Diagnostic Tools: Utilizing various diagnostic tools, equipment, and software to troubleshoot and diagnose technical issues accurately. This may include using computer-based diagnostic software, multimeters, oscilloscopes, or network analyzers.
Continuous Learning: Staying up-to-date with new technologies, products, and industry trends to enhance technical knowledge and skills. This may involve attending training programs, workshops, or self-study.
Safety: Ensuring compliance with safety procedures and regulations while performing tasks, especially when handling complex or potentially hazardous equipment.
While these tasks generally apply to Field Service Technicians, specific responsibilities may vary depending on the industry sector and the company they work for.
About Xerox Holdings Corporation
Description & Requirements...
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and fin...
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