Field Service Technician responsibilities
- Providing service and customer support during field visits or dispatches
- Managing all on site installation, repair, maintenance and test tasks
- Diagnosing errors or technical problems and determining proper solutions
Field Service Technician Job Description Template
Job Brief
We are looking for a self-starter Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.
Responsibilities
- Provide service and customer support during field visits or dispatches
- Tie workflow to schedule
- Manage all on site installation, repair, maintenance and test tasks
- Diagnose errors or technical problems and determine proper solutions
- Produce timely and detailed service reports
- Document processes
- Operate vehicle in a safely manner and use field automation systems
- Follow all company’s filed procedures and protocols
- Cooperate with technical team and share information across the organisation
- Comprehend customer requirements and make appropriate recommendations/briefings
- Build positive relationships with customers
Requirements
- Proven Field Service experience
- Ability to troubleshoot, test, repair and service technical equipment
- English literacy
- Ability to work flexible shifts and to adapt to changing work schedules
- Familiarity with mobile tools and applications
- Technical degree or certification
Jobs similar to Field Service Technician
Field Service Technician Job Description Examples
Overview
We are Altice USA; a family of businesses that includes Optimum, Suddenlink, Optimum Mobile, Optimum Business, A4 advertising, Cheddar, and News12. Our common goal is connecting our customers to friends and family, shows they love, advertising that resonates and news that matters. We're building a workforce that thrives on collaboration, inclusion, and innovation. We hope connecting y...
Seeking a Field Service Technician with Machine Tool Service experience.
The role of the Field Service Technician is to provide professional service and support for customers by performing field service installation, startup, repairs, and maintenance of equipment. The Field Service Technician will work within guidelines, established by the Field Service Manager, and will follow the established...
ABOUT THE ROLE
The Field Service Technician is responsible for delivery of premier customer service and product repair to Peloton Commercial customers. The Field Service Technician position will exercise considerable independent discretion and judgment to support and service World Class Fitness Products including; Cardio, Strength, Video and Networked systems. We are looking for someone that.....
Description
Job Description...
As a level one Field Service Technician, this individual must be team oriented and flexible, and actively seek to share information and assist his peers. Possesses solid communication skills, both oral and written. Demonstrates good electronic repair troubleshooting methodology and maintains at least an intermediate technical level of product knowledge. Ability ...