Call Center Representative Job Description

Use this Call Center Representative job description template to advertise the open roles for free using You can use this template as a starting point, modify the requirements according the needs of your organization or the client you are hiring for.
Call Center Representative

Call Center Representative responsibilities

  • Managing large amounts of inbound and outbound calls in a timely manner
  • Following call center “scripts” when handling different topics
  • Identifying customers’ needs, clarify information, research every issue and providing solutions

Call Center Representative Job Description Template

Job Brief

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.


  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets


  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • High school degree

Call Center Representative Job Description Examples

Work at Home Call Center Representative • InfoCision

Join our Growing Virtual Call Center Team

Work from home in one of our growing virtual call-center teams hiring in 28 states across the USA...

What we do:• Our teams work with some of the nation's top companies, including Comcast, St. Jude Medical Research Hospital, and the National Rifle Association• Work in a blended inbound/outbound call center environment• We raise funds, provide custo...

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Get hired today Work Remotely - Customer Service Representative • PSG Global Solutions

Get hired today! Work Remotely - Customer Service Representative Location:Chicago, IL, United States Job Type:Permanent Job Category:Call Center Job Industry:BPO Salary:The pay we're offering is $13 - $14 per hour Description We're looking forCustomer Service Representative, working inBPOindustry inChicago, Illinois, United States. We are hiring aggressively, and have recruiters on standby to i...

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Call Center Representative • WaterCo

Responsibilities:• Follow company protocols, policies, and goals while creating and acting on opportunities to optimize the efficiency of the department.• Provide proactive sales support to assigned customer accounts by developing close relationships with the customer base and sales teams...• Use existing customer information and inbound inquiries to create ancillary sales and to create sale...

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Healthcare Call Center Representative • LaSalle Network

Job Description

Our client is one of the largest and most respected healthcare systems in the country. They have 100s of locations in the Chicagoland area, have over 7,000 employees, and have received numerous awards for the quality of care they provide for their patients. Due to their expansive growth, they have an immediate need for talented Healthcare Call Center Representatives...


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