Use this Call Center Representative job description template to advertise the open roles for free using Longlist.io. You can use this template as a starting point, modify the requirements according the needs of your organization or the client you are hiring for.
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
A Call Center Representative's day-to-day responsibilities can vary based on the specific industry and company, but here are some common tasks:
Taking inbound calls: Answering customer calls and providing assistance with inquiries, complaints, order tracking, technical support, or other relevant issues.
Making outbound calls: Initiating proactive customer contact, such as following up on orders, conducting surveys, or offering promotions.
Providing information: Offering accurate and up-to-date information about products, services, or company policies to address customer questions or concerns.
Recording customer interactions: Maintaining detailed and accurate records of customer interactions, including call logs, emails, or chats, to ensure proper documentation and follow-up.
Troubleshooting: Identifying and resolving or escalating customer issues appropriately, utilizing problem-solving skills and company guidelines.
Handling complaints: Dealing with frustrated or dissatisfied customers by actively listening, empathizing, and finding appropriate solutions to resolve their concerns.
Upselling or cross-selling: Identifying opportunities to promote additional or complementary products/services to customers based on their needs or interests.
Processing transactions: Assisting customers with billing inquiries, payment processing, account updates, or other transactional tasks based on the call center's scope.
Following protocols and guidelines: Adhering to company policies, protocols, and call center procedures to ensure consistent and high-quality customer service.
Continuous learning: Staying up-to-date with the products, services, or industry trends to provide accurate information and improve customer satisfaction.
It's worth mentioning that call center representatives may also handle customer communications through other channels like email, chat, or social media, depending on their company's operations and requirements.
Join Forbes’ 2022 Best Employer for Diversity! If you enjoy helping others and flourish in a fast-paced environment, then you might be a fit for Progressive’s call center team. You’ll be taking inbound sales calls from our customers—no cold calling! Successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. This is a remote positio...
Goodbye long commutes, rigid schedules, and busybody managers. Hello, Liveops.
Our well-known clients are seeking Independent Contractors to provide virtual services to their customers across a variety of industries including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance and Tax Support...
As an Independent Contractor, you have flexibility to choose when and where to provide ...
The Member Services Representative provides superior customer service to members, providers, and employer groups...
Responsibilities:• Responds to inquiries from members, providers, and employer groups, providing superior product and benefit information for multiple HNE plans• Researches and resolves complex member inquiries via telephone, member mail, e-mail and fax• Educates me...
Buildingstars is actively hiring experienced Inside Sales professionals for a fully remote position. Individuals in this position are responsible for making outbound business to business (B2B) phone calls to customers to schedule meetings for the outside sales teams - no payment collected on the phone! We provide you the software, the prospects and the training to be successful!
Gather verified email addresses & phone numbers directly from LinkedIn, reach out, and see when candidates open your emails.Get Started Free