Call Center Representative Job Description

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Call Center Representative

Call Center Representative duties and responsibilities

  • Managing large amounts of inbound and outbound calls in a timely manner
  • Following call center “scripts” when handling different topics
  • Identifying customers’ needs, clarify information, research every issue and providing solutions

Call Center Representative Job Description Template


Job Brief

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.


  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets


  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • High school degree
Last Updated 09 Jan, 2023

Call Center Representative Job Description Examples

Call Center Representative• Cardiology Consultants of Philadelphia, PC

Cardiology Consultants of Philadelphia is a professional medical organization committed to the healing mission of Medicine. CCP specializes in providing comprehensive cardiology care and currently has 40 locations throughout the Philadelphia area. We are currently hiring for a full time phone operator to work at our Paoli , PA office.

Please note this position is entitled to a $500 sign on... ...

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Call Center Representative• Midlothian Family Practice

Midlothian Family Practice is currently seeking to fill an open position in our Midlothian Village location for a Call Center representative to join our team. We have 4 offices and handle calls for 29 providers which includes a fast paced, high call volume setting with no in-person patient contact.

Primary Responsibilities include...• Handling phone calls for patients looking to reach their p...

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Call Center Representative• Aston Carter

Equivalent Experience

Come GROW your career with a new opportunity...

Job Description:• High volume call center, taking 75-100 inbound calls a day in a call center environment• Entering in high volume orders depending on the dealer calling in• 60% of calls will result in an order, 40% will be answering general questions from dealers• Answer and respond to customer phone calls for 1 – 3 co...

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Call Center Representative• Aston Carter

Healthcare Specialists (Benefits and Case Manager Job Openings)

Jeffersonville, IN (Hybrid...

Pay: $18-20/hr. (Flex based on Experience)

Hours: M-F 8am-11pm (Flex, open based on availability, start times every 30 minutes)

Start: Every week until 1/10

Must Have: Healthcare Background (Insurance verification, prior authorizations, reimbursement, hands on patient care), office customer servic...

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