Technical Account Manager Job Description

Use this Technical Account Manager job description template to advertise the open roles for free using Longlist.io. You can use this template as a starting point, modify the requirements according the needs of your organization or the client you are hiring for.
Technical Account Manager

Technical Account Manager responsibilities

-

Technical Account Manager Job Description Template

Job Brief

We are looking for a qualified Technical account manager to oversee and address our customers’ technical needs. You will provide accurate technical service before and after the point of sale, ensuring customer satisfaction.

As a Technical account manager, you should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience. You should also be results-driven and aspire to achieve specific goals.

Ultimately, you should be able to provide technical, product and business knowledge to support sales process and strengthen customer relationships.

Responsibilities

  • Provide technical support for customers to support pre-sales and post-sales processes
  • Address all product-related queries on time
  • Train customers to use products effectively
  • Provide developers with customers’ feedback to help identify potential new features or products
  • Report on product performance
  • Identify solutions to reduce support costs
  • Analyze customers’ needs and suggest upgrades or additional features to meet their requirements
  • Liaise with the sales department to win new business and increase sales
  • Establish best practices
  • Keep track of sales performance metrics

Requirements

  • Proven work experience as a Technical account manager
  • Solid technical background with hands on experience in digital technologies
  • Familiarity with software and front-end development
  • An ability to gasp customers’ needs and suggest timely solutions
  • Excellent verbal and written communication skills
  • Strong analytical and problem-solving skills
  • BSc degree in Computer Science or relevant field

Technical Account Manager Job Description Examples

Manager, Technical Account Services • Zoom

Work Styles at ZoomIn most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles (https://careers.zoom.us/zoom-workstyles) .About Us...Zoomies help people stay connected so they can get more done together. We set out to build the be...

Read more
Technical Account Manager • Everbridge

Everbridge is a rapidly growing US company expanding internationally. We are seeking an experienced Technical Account Manager (TAM) to support large clients.

Reporting to the Director of Professional Services, the TAM will represent Everbridge as a member of our client’s business continuity team during the deployment and expanding use, of the Everbridge solution. In this role, the TAM will... ...

Read more
Technical Account Manager, Post Sales, SME • Qualys

The Technical Account Manager is in charge of managing the relationship with Small and Medium Enterprise customers and the primary responsibility is to ensure the customer’s satisfaction.

The Post-Sales Account Manager will be responsible for renewing and upselling his/her client base quarterly and to ensure proper deployment of new and upsold services...

The Account Manager will connect on a...

Read more
Technical Account Manager • ION

Department Overview

The Technical Account Manager will be part of the ION's Equities Technical Account Management (TAM) Department. The TAM team is formed of a geographically dispersed, enthusiastic mix of professionals with strong technical, functional and customer service skills...

Role Description

The Technical Account Manager will manage client relationships and will drive implementation...

Read more