Technical Account Manager Job Description
Technical Account Manager responsibilities
-
Technical Account Manager Job Description Template
Job Brief
We are looking for a qualified Technical account manager to oversee and address our customers’ technical needs. You will provide accurate technical service before and after the point of sale, ensuring customer satisfaction.
As a Technical account manager, you should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience. You should also be results-driven and aspire to achieve specific goals.
Ultimately, you should be able to provide technical, product and business knowledge to support sales process and strengthen customer relationships.
Responsibilities
- Provide technical support for customers to support pre-sales and post-sales processes
- Address all product-related queries on time
- Train customers to use products effectively
- Provide developers with customers’ feedback to help identify potential new features or products
- Report on product performance
- Identify solutions to reduce support costs
- Analyze customers’ needs and suggest upgrades or additional features to meet their requirements
- Liaise with the sales department to win new business and increase sales
- Establish best practices
- Keep track of sales performance metrics
Requirements
- Proven work experience as a Technical account manager
- Solid technical background with hands on experience in digital technologies
- Familiarity with software and front-end development
- An ability to gasp customers’ needs and suggest timely solutions
- Excellent verbal and written communication skills
- Strong analytical and problem-solving skills
- BSc degree in Computer Science or relevant field
Jobs similar to Technical Account Manager
Technical Account Manager Job Description Examples
Amperity is more than just the leading customer data platform — THE PEOPLE bring experience from all different backgrounds, reflecting our commitment to diversity, equity, and inclusion. THE TECHNOLOGY is multi-patented, AI-powered customer data management software that we invented to help solve issues that have been frustrating consumer brands for years. THE OPPORTUNITY is to hitch your career...
Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help business...
Technical Account
Manager (Aerospace & Defense, Federal and Marine...
At Siemens we are always
challenging ourselves to build a better future. We need the most
innovative and diverse Digital Minds to develop tomorrows reality. Find
out more about the Digital world of Siemens here:
Position Overview:
Technical Account
Manager
Engage with customer to gather business and technical
requir...
Who are we?
UpGuard’s mission is to protect the world’s data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risks. With UpGuard, organizations leverage our security expertise and software to automate what was once laborious, spreadsheet-driven processes–whether it's monitoring the attack surface of hundreds of vendors or assessin...