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We are looking for a qualified Technical account manager to oversee and address our customers’ technical needs. You will provide accurate technical service before and after the point of sale, ensuring customer satisfaction.
As a Technical account manager, you should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience. You should also be results-driven and aspire to achieve specific goals.
Ultimately, you should be able to provide technical, product and business knowledge to support sales process and strengthen customer relationships.
A Technical Account Manager (TAM) is responsible for managing the relationship between a company and its customers. On a day-to-day basis, a TAM's tasks may include:
Building and maintaining relationships with customers: TAMs act as a primary point of contact for customers. They regularly communicate with customers to understand their needs, provide updates on product or service offerings, and address any issues or concerns.
Assisting with onboarding and implementation: TAMs help customers with the onboarding process and ensure a smooth implementation of products or services. They work closely with the customer to understand their requirements and provide guidance on best practices.
Providing technical support: TAMs troubleshoot technical issues that customers may encounter and assist in resolving them. They collaborate with internal teams, such as engineering or support, to ensure timely and effective solutions.
Conducting regular check-ins: TAMs schedule regular check-ins with customers to assess their satisfaction, gather feedback, and identify any potential areas for improvement. They use this information to proactively address customer needs and develop strategies to increase customer success.
Managing projects and escalations: TAMs oversee projects related to the customer's account, ensuring timely delivery and meeting customer expectations. They also handle any escalations that arise and facilitate resolutions to maintain customer satisfaction.
Providing product demonstrations and training: TAMs may provide product demonstrations or training sessions to customers, helping them better understand the features and functionalities of the product or service.
Analyzing data and reporting: TAMs analyze customer data to identify trends, opportunities for improvement, and areas of concern. They prepare and present reports to both the customer and internal teams, highlighting key metrics and recommending actions to drive customer success.
Overall, the role of a Technical Account Manager is to ensure the success of customers by serving as a trusted advisor and advocate, providing technical expertise, and driving customer satisfaction and retention.
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Overview:
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