Help Desk Manager Job Description

Use this Help Desk Manager job description template to advertise the open roles for free using Longlist.io. You can use this template as a starting point, modify the requirements according the needs of your organization or the client you are hiring for.
Help Desk Manager

Help Desk Manager responsibilities

  • Managing the help desk team and evaluate performance
  • Ensuring customer service is timely and accurate on a daily basis
  • Recruiting, training and supporting help desk representatives and technicians

Help Desk Manager Job Description Template

Job Brief

We are looking for a qualified Help desk manager to join our team. You will be responsible for leading our technical support team to provide excellent customer service and resolve all technical issues.

As a Help desk manager, you should have a solid technical background combined with customer service experience. A problem-solving attitude with an ability to motivate your team to achieve specific goals are essential skills to perform well in this position.

Ultimately, you should be able to ensure high quality technical support and increase client satisfaction.

Responsibilities

  • Manage the help desk team and evaluate performance
  • Ensure customer service is timely and accurate on a daily basis
  • Recruit, train and support help desk representatives and technicians
  • Set specific customer service standards
  • Contribute to improving customer support by actively responding to queries and handling complaints
  • Establish best practices through the entire technical support process
  • Follow up with customers to identify areas of improvement
  • Develop daily, weekly and monthly reports on help desk team’s productivity
  • Provide customer feedback to the appropriate internal teams, like product developers

Requirements

  • Proven work experience as a Help desk manager
  • Hands on experience with help desk and remote control software
  • Solid technical background with an ability to give instructions to a non-technical audience
  • Customer-service oriented with a problem-solving attitude
  • Excellent written and verbal communications skills
  • Team management skills
  • BSc degree in Computer Science, Information Technology or relevant field

Help Desk Manager Job Description Examples

Help Desk Manager • Great Southern Bank

General Description

The Help Desk Manager is responsible for the daily supervision and coordination of the Help Desk area. This position will require up to do date knowledge of applicable trends and developments within area of responsibility. Will provide assistance with troubleshooting, testing, implementations, and updates in regards to computer systems, software, and equipment throughout......

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Service Desk Manager • InfiCare Technologies

Hi,

Hope you are doing great...Please go through the below requirement and let me know if you are interested.

Role : Service Desk ManagerLocation : Carlton, TX (Onsite)

Hiring Mode : Full Time.

Position Overview:

The Service Desk Manager is responsible for managing daily operations of the service desk, the service desk employees, representing the team to other stakeholders, and helping t...

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IT Service Desk Manager • CLEAResult

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee – regardless of position, role, or identity is treated with respect and given an equal chance to thrive.

Additionally, you will... en...

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Service Desk Manager • Moonshot Innovations

Job Summary:

The Sr. Service Desk Manager, will provide leadership, vision, and direction to team members within Moonshot’s service desk team. The Service Desk Manager will be responsible and held accountable for creating the vision, direction, leadership for a high performing service desk. As the Sr. Service Desk Manager, you will be expected to perform analytical thinking in a proactive natu...

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