We are looking for a qualified Help desk manager to join our team. You will be responsible for leading our technical support team to provide excellent customer service and resolve all technical issues.
As a Help desk manager, you should have a solid technical background combined with customer service experience. A problem-solving attitude with an ability to motivate your team to achieve specific goals are essential skills to perform well in this position.
Ultimately, you should be able to ensure high quality technical support and increase client satisfaction.
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General Description
The Help Desk Manager is responsible for the daily supervision and coordination of the Help Desk area. This position will require up to do date knowledge of applicable trends and developments within area of responsibility. Will provide assistance with troubleshooting, testing, implementations, and updates in regards to computer systems, software, and equipment throughout......
Job Summary:
The Sr. Service Desk Manager, will provide leadership, vision, and direction to team members within Moonshot s service desk team. The Service Desk Manager will be responsible and held accountable for creating the vision, direction, leadership for a high performing service desk. As the Sr. Service Desk Manager, you will be expected to perform analytical thinking in a proactive natu...
Position Type:Information Technology...Date Posted:6/22/2022
Location:District WideThe IT Help Desk Manager's primary job function is to utilize themselves and the tier 1 tech team to quickly address/resolve technology issues that are reported through the IT ticketing system. This position will require a hands-on leader who will be responsible for developing and delivering the best suppor...