Customer Service Manager Job Description

Use this Customer Service Manager job description template to advertise the open roles for free using You can use this template as a starting point, modify the requirements according the needs of your organization or the client you are hiring for.
Customer Service Manager

Customer Service Manager responsibilities

  • Improving customer service experience, create engaged customers and facilitate organic growth
  • Taking ownership of customers issues and following problems through to resolution
  • Setting a clear mission and deploying strategies focused towards that mission

Customer Service Manager Job Description Template

Job Brief

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.


  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyse statistics and compile accurate reports
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Control resources and utilise assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget
  • Maintain an orderly workflow according to priorities


  • Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager
  • Experience in providing customer service support
  • Excellent knowledge of management methods and techniques
  • Proficiency in English
  • Working knowledge of customer service software, databases and tools
  • Awareness of industry’s latest technology trends and applications
  • Ability to think strategically and to lead
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation
  • BS degree in Business Administration or related field

Customer Service Manager Job Description Examples

Customer Service Manager • JARBO

Summary Account Manager Customer Service Department:

We are excited to announce we are hiring for an experience Account Manager for the National Accounts Facilities division. An Account Manager will provide leadership for the Customer Service Department, supporting employees and being responsible for all activities and goals within the department...

Shift Details: TuesdaySaturday (Tuesday Thu...

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Call Center Team Lead • MCI Military Recruitment



Looking to work for a fast growing company? Start your career here at MCI.

If you are a highly motivated individual and posses excellent communication skills, we need your help in managing customer service agents. While your team operate the phone for a variety of commercial, state, and federal projects, you will assist and support them with your l...

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Customer Service Manager • The Kroger Company

The Kroger Company-Roundy's 1202 N.

Green Bay Road [Department Supervisor] As a Customer Service Manager at Kroger, you'll...

Manage and maximize the financial performance of the department; Maintain excellence in customer service, assist customers, and in retail sale; Role model and demonstrate the Company's core values; Perform duties of department clerk, as necessary...Hiring Immediately

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Full-Time Customer Service Supervisor • Kohls

At Kohl's our strategy is to become the most trusted retailer of choice for the active and casual lifestyle. Be part of a team culture that values diversity and inclusion, works hard to help each other succeed, and celebrates each other's wins to deliver a best-in-class experience for our customers. About the Role In this role you will provide direction and supervise associates to support a sal...

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