IT Help Desk Technician Job Description

Use this IT Help Desk Technician job description template to advertise the open roles for free using Longlist.io. You can use this template as a starting point, modify the requirements according the needs of your organization or the client you are hiring for.
IT Help Desk Technician

IT Help Desk Technician responsibilities

  • Serving as the first point of contact for customers seeking technical assistance over the phone or email
  • Performing remote troubleshooting through diagnostic techniques and pertinent questions
  • Determining the best solution based on the issue and details provided by customers

IT Help Desk Technician Job Description Template

Job Brief

We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the company’s reputation and business.

Responsibilities

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures

Requirements

  • Proven experience as a help desk technician or other customer support role
  • Tech savvy with working knowledge of office automation products, databases and remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Excellent communication skills
  • Customer-oriented and cool-tempered
  • BSc/BA in IT, Computer Science or relevant field

IT Help Desk Technician Job Description Examples

IT Help Desk Technician III • DocMagic

Who we Are

Since 1987, DocMagic has been solving the mortgage industry's toughest challenges with innovative technology solutions! By anticipating a change in advance of industry trends, DocMagic delivers unmatched service, compliance expertise, and strategic digital transaction management in support of our customers...

Position Summary

The IT Support Technician position will support an expa...

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Help Desk Technician • Carlisle Construction Materials

Carlisle Construction Materials (CCM) has an exciting opportunity for a Help Desk Technician to join their team in Carlisle, PA. If you are looking for a place to start and/or expand your career in a rapidly growing company, CCM is a great fit for you.

As a Help Desk Technician, you will be in a call center environment, and answer all incoming phone calls to the IT Service Desk while providing...

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IT Help Desk Technician • CASH-WA Distributing

If you are looking for an entry-level IT position with potential growth opportunity, this is the job for you. In this role the right candidate could also learn new technical skills like systems administration, network administration or software development, so let us know if that is something that interests you as well!

Summary: The primary responsibility of this position is to answer support....

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Help Desk IT Support Technician • Cinter Career Services

We are seeking a "Help Desk IT Support Technician" in Irving, TX.

Key Responsibilities...• Provide technical support for end-user customers via phone and email by analyzing and troubleshooting problems, as well as performing hardware and software installation and testing.• Learn and document processes, solutions, and environments for operations of continuous improvement.• Maintain user manu...

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