IT Help Desk Technician Job Description

Use this IT Help Desk Technician job description template to advertise the open roles for free using Longlist.io. You can use this template as a starting point, modify the requirements according the needs of your organization or the client you are hiring for.
IT Help Desk Technician

IT Help Desk Technician responsibilities

  • Serving as the first point of contact for customers seeking technical assistance over the phone or email
  • Performing remote troubleshooting through diagnostic techniques and pertinent questions
  • Determining the best solution based on the issue and details provided by customers

IT Help Desk Technician Job Description Template

Job Brief

We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the company’s reputation and business.

Responsibilities

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures

Requirements

  • Proven experience as a help desk technician or other customer support role
  • Tech savvy with working knowledge of office automation products, databases and remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Excellent communication skills
  • Customer-oriented and cool-tempered
  • BSc/BA in IT, Computer Science or relevant field

IT Help Desk Technician Job Description Examples

IT Help Desk Technician • TEKsystems

One of TEKsystems clients is looking for multiple qualified

candidates to support their IT department's Helpdesk Team. Our...

client is currently going through a company initiative for Digital Transformation.

They will be updating and replacing many if the IT systems and core

applications within the environment to enhance customer experience. This is

leading to many areas of growth. Our cl...

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IT Help Desk Support Technician • Customer Contact Services

The IT Support Helpdesk Technician is responsible for providing support to our remote workforce. This is an entry-level position where previous experience is desirable but many duties and tasks will be trained on the job. This is a great opportunity to break into the rapidly-growing IT field and grow your skills to further your career!

Duties include...• Addressing incoming tickets, phone cal...

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IT Help Desk Technician-Level 1 Support • JRD Systems

Job Title: IT Help Desk Technician-Level 1 Support

Location: Detroit, MI...

Duration: Long Term Contract

IT Help Desk Technician-Level 1 Support, Long-term position, Great Team, Exciting Environment! Location is in Detroit, Michigan. Work is on-site.

We are looking for Level 1 IT Help Desk/Deskside Support personal with a great attitude that can hit the ground-running.

Use your Troubleshoo...

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Help Desk Technician • ETalentNetwork

Job Description:• Furnish all labor, tools, insurance, vehicles, and resources necessary to perform the following onsite services.• Address work orders that are assigned to the consulting group...• Client's Technology department will assign work orders to the consultants that will consist of basic troubleshooting work orders.• Any District specific technology or initiative will be addressed...

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