Duty Manager Job Description Template

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Duty Manager Job Description Template


Job Brief

We are looking for a Duty Manager to oversee facilities, security and customer service.

Duty Manager responsibilities include overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees. You will also meet regularly with upper management to stay up-to-date with organizational changes, issues and improvements.

Ultimately, you will ensure all operations flow smoothly and help us meet our company goals.


  • Keep track of monthly, quarterly and yearly goals
  • Work with management to assess and improve processes and policies
  • Monitor and report on revenue and cash flow
  • Uphold and enforce company policies
  • Train new hires
  • Address employee complaints or performance issues as needed
  • Check in with employees regularly to determine satisfaction
  • Schedule shifts
  • Help management create the department’s budget
  • Address customer issues and complaints
  • Schedule regular maintenance and cleaning of facilities
  • Meet regularly with upper management to stay informed on company issues
  • Oversee security of the facility


  • Work experience as a Duty Manager or similar management role
  • Previous experience in the industry preferred
  • Customer service experience
  • Knowledge of cash management and bookkeeping procedures
  • Team management skills
  • Strong organizational skills
  • Experience with facilities maintenance and/or security
  • Strong problem-solving skills
  • Availability to work in shifts including weekends
  • BSc in Business Administration is a plus

What does Duty Manager do?

A Duty Manager is responsible for overseeing the operations and staff in a variety of industries, such as hotels, restaurants, retail, and other customer service-oriented businesses. On a day-to-day basis, a Duty Manager typically performs the following tasks:

  1. Staff management: This involves scheduling, allocating work, and ensuring proper staffing levels to meet operational requirements. Duty Managers may also be responsible for conducting staff trainings and performance evaluations.

  2. Customer service: Ensuring high-quality customer service is a key responsibility. Duty Managers address customer complaints and escalations, handle difficult situations, and ensure customer satisfaction.

  3. Operations oversight: Monitoring and supervising the daily operations, including front desk operations, guest services, housekeeping, maintenance requests, and general administration. This involves ensuring all operational areas are running smoothly and addressing any issues that arise during the shift.

  4. Security and safety: Duty Managers are responsible for maintaining a safe and secure environment for staff and customers. They may conduct routine security checks, ensure compliance with safety procedures, and respond to emergencies or incidents.

  5. Financial management: Monitoring expenses and revenues, handling cash management and conducting financial audits are also part of a Duty Manager's responsibilities. They may also be responsible for managing budgets and controlling costs.

  6. Communication and coordination: Duty Managers act as a bridge between the staff and management. They facilitate communication between different departments, organize staff meetings, and ensure proper flow of information within the organization.

  7. Problem-solving: Duty Managers are expected to quickly address and resolve any operational or customer-related issues that arise during their shift. This may involve making decisions, delegating tasks, and finding practical solutions to various challenges.

  8. Administrative tasks: Performing administrative duties such as managing reports, analyzing data, and preparing shift summaries is also part of a Duty Manager's routine.

Overall, a Duty Manager's day-to-day tasks involve ensuring smooth operations, managing staff, enhancing customer experience, addressing issues, and maintaining safety and security. The exact tasks may vary depending on the industry and organization they work in.

Duty Manager Job Description Examples

Duty Manager• Virgin Atlantic

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Duty Manager• AvAirPros

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Manager On Duty• Worldwide Flight Services, Inc.

This description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications which may be required of employees assigned to this job classification.

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Duty Manager• AIR1011AIRCO

Oversees and coordinates team activities related to the operation.Monitors and enforces safe and compliant working environment in accordance with TSA, DOT, USPS and OSHA regulations and all applicable laws.Coaches, counsels and mentors employees and enforces Company policies and procedures, including issuing disciplinary action as required...Promotes and adheres to Unifi policy concerning Sa...

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