Use this Guest Relations Manager job description template to advertise the open roles for free using Longlist.io. You can use this template as a starting point, modify the requirements according the needs of your organization or the client you are hiring for.
We are looking for a Guest Relations Manager to make our clients feel welcome and ensure their pleasant and comfortable stay at our hotel.
A Guest Relations Manager typically handles various tasks on a day-to-day basis to ensure guest satisfaction and smooth operations. Some common responsibilities include:
Handling guest inquiries and requests: Responding to inquiries and requests from guests, whether in person, over the phone, or via email. This may involve taking reservations, providing information about the hotel or services, and addressing any concerns or issues raised by guests.
Managing guest feedback: Monitoring guest reviews and feedback on platforms such as online review sites and social media. Addressing any negative feedback or complaints promptly and professionally, and ensuring that positive feedback is acknowledged and shared with the team.
Handling guest arrivals and departures: Welcoming guests upon arrival, assisting with check-in procedures, and ensuring a smooth departure process. This may include coordinating luggage handling, arranging transportation, and providing information about hotel services and amenities.
Resolving guest issues: Proactively identifying and resolving any guest issues or complaints that may arise during their stay. This may involve coordinating with other departments to address maintenance, cleanliness, or service-related issues in a timely manner.
Building guest relationships: Developing and maintaining positive relationships with guests. This can involve engaging in personalized interactions, remembering guest preferences, and providing recommendations or assistance with local attractions, dining, and entertainment options.
Coordinating special requests: Assisting guests with special requests, such as arranging for special occasion celebrations, room upgrades, or additional amenities. Collaborating with other departments to ensure these requests are fulfilled efficiently and to the guest's satisfaction.
Handling VIP guests: Providing personalized service and attention to VIP or high-profile guests. This may include coordinating special arrangements, ensuring privacy and security, and meeting any specific needs or preferences.
Training and supervising staff: Providing guidance and training to front office staff to ensure they deliver excellent customer service. This may involve conducting regular training sessions, setting service standards, and addressing any staff performance issues.
Overall, the role of a Guest Relations Manager is to ensure that guests have a positive experience throughout their stay, address any concerns or issues promptly, and build lasting relationships with guests to encourage repeat visits and positive word-of-mouth recommendations.
Live Your Passion. Add Your Magic.
At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application...
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Jobs Near Me Today Whitefield, NH – Assistant Guest Relations Manager
Estimated: $26,000 – $38,000 a year36 minutes ago
Qualifications• Front desk• Phone etiquette• High school diploma or GED
Full Job Description
Guest Relations Team Members hold coveted positions where dedication to providing impeccable services and communication...
Summary-The Paycom Center and Prairie Surf Studios is seeking an enthusiastic and highly motivated individual for the position of Senior Guest Relations and Event Security Manager with a strong emphasis on event security. The position will hire, train, and manage guest relations and event security staff to provide world class customer service to our guests, tenants, and clients. The position wi...
• Good physical appearance.• Relevant hotel experience.• Fluent oral English...• Only for European or American girl 1. Welcome VIP guests on behalf of the hotel, deal with major events and record the major matters of special VIP, note worthy guests.• Handle guest check-in and check-out questions and other enquiries.• Greet and guide VIP guests to their rooms and introduce room facilities....