Shift Leader Job Description Template
What is a Shift Leader?
Shift leaders are responsible for overseeing daily operations, managing staff schedules, ensuring customer satisfaction, and maintaining a clean and safe work environment. They must possess strong leadership skills and the ability to handle multiple tasks efficiently.
A shift leader's key education requirement is typically a high school diploma or equivalent. Previous experience in a supervisory role is often required.
Shift Leader Job Description Template
Job Brief
We are looking for a Shift Leader to oversee operations and workers during scheduled shifts.
Shift Leader responsibilities include managing cash, resolving conflicts and checking equipment. Ultimately, you will ensure all aspects of your shift run smoothly and effectively.
If you’re a leader committed to quality service and have experience in our industry, we’d like to meet you.
Responsibilities
- Provide direction and feedback to workers during shifts
- Schedule employee shifts and assign duties
- Manage time-off requests and handle last-minute absences
- Train and coach new employees
- Inspect equipment and communicate the need for repairs or replacements to management
- Check cash drawers and prepare bank deposits
- Ensure health and safety standards are followed
- Address customer and employee complaints
- Resolve conflicts between workers
- Foster and maintain a positive work environment
Requirements
- Proven experience as a Shift Leader or relevant managerial role
- Knowledge of the industry and relevant health and safety regulations
- Commitment to excellent service
- Working well within a team
- Leadership skills and ability to make decisions fast
- Strong problem-solving aptitude
- Ability to stand for long periods
- High school diploma is preferred
Recruiting CRM or ATS?
