Shift Leader Job Description

Use this Shift Leader job description template to advertise the open roles for free using You can use this template as a starting point, modify the requirements according the needs of your organization or the client you are hiring for.
Shift Leader

Shift Leader responsibilities

  • Overseeing operations when the manager is absent
  • Assigning duties to staff during shifts
  • Providing customer service and managing complaints

Shift Leader Job Description Template

Job Brief

We are looking for a Shift Leader to oversee operations and workers during scheduled shifts.

Shift Leader responsibilities include managing cash, resolving conflicts and checking equipment. Ultimately, you will ensure all aspects of your shift run smoothly and effectively.

If you’re a leader committed to quality service and have experience in our industry, we’d like to meet you.


  • Provide direction and feedback to workers during shifts
  • Schedule employee shifts and assign duties
  • Manage time-off requests and handle last-minute absences
  • Train and coach new employees
  • Inspect equipment and communicate the need for repairs or replacements to management
  • Check cash drawers and prepare bank deposits
  • Ensure health and safety standards are followed
  • Address customer and employee complaints
  • Resolve conflicts between workers
  • Foster and maintain a positive work environment


  • Proven experience as a Shift Leader or relevant managerial role
  • Knowledge of the industry and relevant health and safety regulations
  • Commitment to excellent service
  • Working well within a team
  • Leadership skills and ability to make decisions fast
  • Strong problem-solving aptitude
  • Ability to stand for long periods
  • High school diploma is preferred

Shift Leader Job Description Examples

Restaurant Shift Leader - 48 Plum Street • Potbelly Corporate

Earn up to $19.50 including tips!

Potbelly Sandwich Shops, where Good Vibes and Great Careers are a way of life! Come Build the Potbelly Nation with us...

Potbelly got its start in 1977 as a small antique store that turned into a lines-out-the-door neighborhood sandwich shop. Before you knew it, we were serving up delicious food in a fun environment at more than 400 shops across the United St...

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Shift Leader • Wegmans Food Markets

Schedule: Full timeAvailability: Morning, afternoon, evening, overnights (includes weekends).Age Requirement: Must be 18 years or older...Location: State College, PAAddress: 345 Colonnade Blvd.Pay: $19 - $19.50 / hourJob Posting: 07/01/2022Job Posting End: 07/30/2022Job ID:R0132765

EARN A BONUS UP TO $1,000! Hiring immediately!

We're looking for entry-level leaders who are passionate ...

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Shift Leader • Little Caesar's | BG Foods

As a Shift Leader for Little Caesars, you will be responsible for the overall shift operations, guest experience, sales performance, and execution of brand excellence in a store. In the absence of the manager, the shift leader effectively leads the team to execute great guest service and follows operating policies and procedures.

Lead team members on shifts, including assigning tasks (cleaning...

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Retail Shift Leader • Loves Travel Stops & Country Store

Req ID: 293147

Address: 612 Pederson Rd Katy, TX, 77494...

Retail Shift Leader

Working at Love s is a very different kind of job. We want you to succeed, not just do the work. Whether you want a part time job to pay bills, or are interested in learning the business to build a career, we have your back. That s how we do it.

Lead with the Best!

Retail shift leaders are our first line of supe...

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