Health Unit Coordinator Job Description Template

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Health Unit Coordinator Job Description Template

What is a Health Unit Coordinator?

Health Unit Coordinators are responsible for managing patient records, scheduling appointments, coordinating communication between medical staff, and ensuring the smooth operation of the healthcare unit. They must have excellent organizational skills and the ability to multitask efficiently.

A Health Unit Coordinator's key education requirement is typically a high school diploma or equivalent, although some positions may require additional certification. Strong communication skills and proficiency with healthcare software are also essential.

Health Unit Coordinator Job Description Template

Job Brief

We are looking for a competent Health Unit Coordinator (HUC) to undertake all secretarial tasks necessary for our medical operations. You’ll be the facilitator of meaningful communication between medical staff and the go-to person for the unit’s administrative needs.

If you are a well-organized and reliable person with clerical experience in a medical setting, you have what it takes to apply for this position. Furthermore, we expect you to be positive and polite with a great deal of efficiency and a sense of commitment to healthcare.

The facility’s smooth operation is a HUC’s primary goal. You will ensure that information is stored and disseminated correctly between medical staff and to patients.


  • Greet patients and hand out forms
  • Keep appointment calendar and other schedules
  • Transcribe doctor’s orders
  • Maintain medical charts and graph vital signs
  • Issue or locate documents (birth/death certificates, discharge notes etc.)
  • Update databases with patient information
  • Collaborate with medical and non-medical staff
  • Order supplies when needed
  • Undertake other duties as assigned


  • Proven experience as health unit coordinator or similar role
  • Experience using medical records and databases
  • Good knowledge of relevant medical terminology
  • Experience in medical transcription is a plus
  • Outstanding communication and customer service ability
  • Excellent organizational and multi-tasking skills
  • Team player
  • High school diploma
  • Successful completion of a HUC training program is preferred
  • Professional certification is a plus

What does Health Unit Coordinator do?

A Health Unit Coordinator, also known as a Unit Secretary or Ward Clerk, is responsible for supporting the administrative and clerical functions within a healthcare unit or facility. On a day-to-day basis, a Health Unit Coordinator typically performs the following tasks:

  1. Communication and Coordination: Facilitating communication within the healthcare team, including physicians, nurses, patients, and families. This involves answering phone calls, relaying messages, and ensuring effective communication channels.

  2. Scheduling and Appointment Management: Coordinating patient appointments, surgeries, and procedures. This includes arranging the timing, location, and necessary resources for these activities.

  3. Medical Record Management: Maintaining and updating patient records, including admission and discharge documentation, test results, and other medical reports. This may involve data entry, retrieval, and filing of medical records.

  4. Order Entry and Transcription: Entering and verifying physician orders for various tests, procedures, medication administration, and other healthcare services. This requires attention to detail and accuracy.

  5. Supply and Equipment Management: Ensuring the availability of necessary supplies, equipment, and medications within the unit. This may involve inventory management, ordering, and restocking as needed.

  6. Patient Support: Assisting patients, their families, and visitors with inquiries, direction to appropriate areas, and general assistance. This may include providing information and resources related to healthcare services and procedures.

  7. Administrative Assistance: Assisting in administrative tasks such as maintaining unit policies and procedures, compiling reports, managing unit finances, and other administrative responsibilities assigned by the unit manager.

  8. Adherence to Regulations and Policies: Ensuring compliance with HIPAA regulations, patient confidentiality, unit protocols, and organizational policies in handling patient information and maintaining a safe healthcare environment.

It is important to note that the specific responsibilities may vary depending on the healthcare setting and the unit's needs. Additionally, Health Unit Coordinators often use electronic health record (EHR) systems and other computer software to carry out their tasks efficiently.

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