Hospitality Manager Job Description Template

Use this Hospitality Manager job description template to advertise the open roles for free using Longlist.io. You can use this template as a starting point, modify the requirements according the needs of your organization or the client you are hiring for.
Hospitality Manager Job Description Template

Job Brief

Job description, hospitality: We are looking for an experienced Hospitality manager to organize and oversee daily operations of our facilities. You will be responsible for coordinating activities and helping people reach their full potential.

Hospitality managers, whether they work at lodgings or restaurants, are always focused on ensuring excellent customer experience. They are leaders and problem solvers. Excellent communication and organizational skills are vital.

Responsibilities

  • Hire qualified personnel according to standards
  • Organize and coordinate operations to ensure maximum efficiency
  • Supervise and evaluate staff
  • Ensure supplies and equipment are adequate in quantity and quality
  • Handle customer complaints when necessary
  • Assist in pricing products or services
  • Assume responsibility of budgeting and monitoring expenses
  • Enforce adherence to regulations and quality standards
  • Ensure all records are kept properly and consistently
  • Review and prepare reports for senior management

Requirements

  • Proven experience as hospitality manager
  • Hands-on experience in customer service or sales
  • Solid understanding of hospitality procedures and best practices
  • Knowledge of quality standards (e.g. ISO)
  • Proficient in MS Office and relevant software (e.g. ERP)
  • Excellent organizational and leadership skills
  • Outstanding communication (verbal and written) and interpersonal skills
  • Problem-solving aptitude
  • BSc/BA in hospitality management

What does Hospitality Manager do?

A Hospitality Manager is responsible for overseeing the operations of hotels, resorts, restaurants, or other establishments in the hospitality industry. On a day-to-day basis, their responsibilities may include:

  1. Staff coordination: Managing and supervising staff, including assigning duties, providing training, and ensuring efficient scheduling to maintain smooth operations.

  2. Guest management: Ensuring guests have a positive experience by addressing their needs, resolving complaints, and providing exceptional customer service.

  3. Financial management: Monitoring and managing budgets, including tracking expenses, analyzing financial reports, and making strategic decisions to optimize profitability.

  4. Operations oversight: Overseeing the day-to-day activities of the establishment, such as housekeeping, front desk operations, food and beverage service, and maintenance.

  5. Marketing and sales: Collaborating with the marketing team to create promotional strategies, attract new customers, and retain existing ones. This may involve conducting market research, pricing analysis, and developing sales initiatives.

  6. Quality control: Monitoring the quality of services, facilities, and staff performance to ensure high standards are maintained and addressing any issues that arise.

  7. Compliance with regulations: Ensuring the establishment complies with all applicable laws, regulations, and safety standards, including food safety, licensing requirements, and labor laws.

  8. Planning and forecasting: Developing short-term and long-term plans to achieve business goals, forecasting demand, and implementing strategies to maximize occupancy and revenue.

  9. Building and maintaining relationships: Establishing and nurturing relationships with suppliers, vendors, and community partners to ensure a consistent and high-quality service delivery.

  10. Continuous improvement: Identifying areas for improvement and implementing operational enhancements to enhance efficiency, guest satisfaction, and financial performance.

It's important to note that the specific tasks may vary depending on the size and nature of the establishment being managed.