Help Desk Specialist Job Description

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Help Desk Specialist

Help Desk Specialist responsibilities

  • Providing first level contact and convey resolutions to customer issues
  • Properly escalating unresolved queries to the next level of support
  • Tracking, routing and redirecting problems to correct resources

Help Desk Specialist Job Description Template

Job Brief

We are looking for a customer service oriented Help desk specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front liner and you will solve basic technical problems and provide support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the company.


  • Provide first level contact and convey resolutions to customer issues
  • Properly escalate unresolved queries to the next level of support
  • Track, route and redirect problems to correct resources
  • Update customer data and produce activity reports
  • Walk customers through problem solving process
  • Follow up with customers, provide feedback and see problems through to resolution
  • Utilise excellent customer service skills and exceed customers’ expectations
  • Ensure proper recording, documentation and closure
  • Recommended procedure modifications or improvements
  • Preserve and grow your knowledge of help desk procedures, products and services


  • Proven working experience in providing Help Desk support
  • Proficiency in English
  • Working knowledge of help desk software, databases and remote control
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation
  • BS degree in Information Technology, Computer Science or equivalent

Help Desk Specialist Job Description Examples

Help Desk Specialist • Methodical Search

Essential Duties and Responsibilities

Work requirements may necessitate working after hours, weekends, and holidays to fulfill project requirements. Responsibilities include, but may not be limited to, the following...

Field incoming support calls from end users via ticketing system, telephone and e-mail in a courteous and professional manner.

Document all pertinent end user identification i...

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HELP DESK SPECIALIST • Arkansas Government Job


Date: Jul 13, 2022...

Req ID: 20950


Little Rock, AR, US, 72201


Anticipated Starting Salary: 36,000

Position Number:

County: Pulaski

Posting End Date: 07/26/2022

Anticipated Starting Salary: 36,000

Office of Information Services

Preferred Qualifications:

The position will be a part of the AASIS Service Center support...

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Service Desk Specialist • Fidelity Talent Source

Service Desk Specialist

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Service Desk Specialist to work in Fidelity’s Enterprise Infrastructure Group in Covington, KY...

The Service Desk Specialist role is to ensure hardware and software functionality for internal end users. As a Service Desk Specialis...

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Help Desk Specialist (secret, required) - Dyess AFB, TX • GENERAL DYNAMICS INFORMATION TECHNOLOGY

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: Secret...

Public Trust/Other Required: None

Job Family: Help Desk

General Dynamics Information Technology is looking for a Help Desk Specialist at Dyess Air Force Base, in Abilene TX. The selected candidate must have a government security clearance, per contract requirements (Clearance Level: Secret ).

GDIT provides the A...

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