Front Desk Representative Job Description

Use this Front Desk Representative job description template to advertise the open roles for free using Longlist.io. You can use this template as a starting point, modify the requirements according the needs of your organization or the client you are hiring for.
Front Desk Representative

Front Desk Representative responsibilities

  • Keeping front desk tidy and presentable with all necessary material 
  • Greeting and welcoming desks as they approach the front desk
  • Answering questions and addressing complaints

Front Desk Representative Job Description Template

Job Brief

We are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make.

The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.

The goal is to make guests and visitors feel comfortable and valued while on our premises.

Responsibilities

  • Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
  • Greet and welcome guests
  • Answer questions and address complaints
  • Answer all incoming calls and redirect them or keep messages
  • Receive letters, packages etc. and distribute them
  • Prepare outgoing mail by drafting correspondence, securing parcels etc.
  • Check, sort and forward emails
  • Monitor office supplies and place orders when necessary
  • Keep updated records and files
  • Monitor office expenses and costs
  • Take up other duties as assigned (travel arrangements, schedules etc.)

Requirements

  • Proven experience as front desk representative, agent or relevant position
  • Familiarity with office machines (e.g. fax, printer etc.)
  • Knowledge of office management and basic bookkeeping
  • Proficient in English (oral and written)
  • Excellent knowledge of MS Office (especially Excel and Word)
  • Strong communication and people skills
  • Good organizational and multi-tasking abilities
  • Problem-solving skills
  • Customer service orientation
  • High School diploma; additional qualifications will be a plus

Front Desk Representative Job Description Examples

Front Desk Receptionist • Summit Spine and Joint Centers

Summit Spine and Joint Centers - Stockbridge, GA and surrounding areas.

We are a fast-growing interventional pain management practice with multiple locations in the Greater Atlanta Area. Our practice is dedicated to evaluating and treating both acute and chronic pain throughout the state of Georgia...

Essential Duties And Responsibilities

Triage patients to be seen by providers which include...

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Front Desk Receptionist • National Vision Inc.

Company Description

America's Best is part of National Vision, one of the largest and fastest-growing optical retailers in the United States. The America’s Best brand continues to grow, with 800 stores and counting. Each location combines both parts of the optical equation – eyewear and eye care – into one excellent experience at a single low price...

For more details about America's Best, vi...

Read more
Front Desk Receptionist • America's Best

Company Description

America's Best is part of National Vision, one of the largest and fastest-growing optical retailers in the United States. The America’s Best brand continues to grow, with 800 stores and counting. Each location combines both parts of the optical equation – eyewear and eye care – into one excellent experience at a single low price...

For more details about America's Best, vi...

Read more
Front Desk Receptionist • America's Best

Company Description

America's Best is part of National Vision, one of the largest and fastest-growing optical retailers in the United States. The America’s Best brand continues to grow, with 800 stores and counting. Each location combines both parts of the optical equation – eyewear and eye care – into one excellent experience at a single low price...

For more details about America's Best, vi...

Read more