Customer Service Representative Job Description

Use this Customer Service Representative job description template to advertise the open roles for free using You can use this template as a starting point, modify the requirements according the needs of your organization or the client you are hiring for.

What does Customer Service Representative do?

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Customer Service Representative

Customer Service Representative duties and responsibilities

Customer service representatives are often a client’s primary point of contact with a company. The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.

Customer Service Representative Job Description Template


Job Brief

We are looking for a customer-oriented service representative.


Customer Service Responsibilities list:

  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers


  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school diploma
Last Updated 09 Jan, 2023

Customer Service Representative Job Description Examples

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This job was posted by : For more information, please see:

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Customer Service Representative• International Paper

Customer Service Representative


Position Title:

Customer Service Representative

Pay Rate:

$42,800 - $57,000


Salaried, Non-Exempt

Physical Location:

Oklahoma City Container Plant

4901 Westpoint Blvd

Oklahoma City, OK 73179

The Job You Will Perform:

The Customer Service Representative position is responsible for providing clerical support to the Custome...

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Customer Service Representative• Centra Health Careers


Excellent opportunity for new High School graduate or candidates with a Customer Service background...

Part time hours will be as follows: 24 hours per week

Monday 9am -3pm

Tuesday 8 am to 1pm

Wednesday 11am to 3:30 pm

Thursday 11am to 3pm

Friday 11 am to 4 pm

Job Description:

The Customer Service Representative will be responsible for successfully and efficiently managing lar...

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