Customer Service Representative Job Description Template
Use this Customer Service Representative job description template to
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Modify the requirements according the needs of your organization
or the client you are hiring for.
What is a Customer Service Representative?
Customer service representatives are responsible for addressing customer inquiries, resolving complaints, processing orders, and providing information about products and services. They ensure customer satisfaction and maintain a positive company image.
A high school diploma or equivalent is typically required for customer service representatives. Strong communication skills and the ability to handle stressful situations are also essential.
Customer Service Representative Job Description Template
Job Brief
We are looking for a customer-oriented service representative.
Responsibilities
Customer Service Responsibilities list:
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma
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