What does Customer Service Representative do?
A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Customer Service Representative duties and responsibilities
Customer service representatives are often a client’s primary point of contact with a company. The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.
Customer Service Representative Job Description Template
Job Brief
We are looking for a customer-oriented service representative.
Responsibilities
Customer Service Responsibilities list:
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma
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Customer Service Representative
Description...
Position Title:
Customer Service Representative
Pay Rate:
$42,800 - $57,000
Category/Shift:
Salaried, Non-Exempt
Physical Location:
Oklahoma City Container Plant
4901 Westpoint Blvd
Oklahoma City, OK 73179
The Job You Will Perform:
The Customer Service Representative position is responsible for providing clerical support to the Custome...
Overview
Excellent opportunity for new High School graduate or candidates with a Customer Service background...
Part time hours will be as follows: 24 hours per week
Monday 9am -3pm
Tuesday 8 am to 1pm
Wednesday 11am to 3:30 pm
Thursday 11am to 3pm
Friday 11 am to 4 pm
Job Description:
The Customer Service Representative will be responsible for successfully and efficiently managing lar...
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