Customer Service Representative Job Description

Use this Customer Service Representative job description template to advertise the open roles for free using Longlist.io. You can use this template as a starting point, modify the requirements according the needs of your organization or the client you are hiring for.
Customer Service Representative

What does Customer Service Representative do?

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Customer Service Representative responsibilities

Customer service representatives are often a client’s primary point of contact with a company. The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.

Customer Service Representative Job Description Template

Job Brief

We are looking for a customer-oriented service representative.

Responsibilities

Customer Service Responsibilities list:

  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements

  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school diploma

Customer Service Representative Job Description Examples

Customer Service Representative (100% Remote in Oklahoma) • Continuum Global Solutions

Customer Service Representative (100% Remote in Oklahoma)

Up to $19/HR...

Are you a tech savvy problem solver with excellent communication skills? We are hiring Customer Support Associates, who will handle incoming service calls from customers who need help with their bill, plan, coverage, technical support, and more. This full-time role is 100% remote and offers paid training, health benefit...

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Customer Service Representative Sales • AT&T

2022 Progressive Sign On Bonus: $3,000 Progressive Sign On Bonus. Sign On Bonus details: $750 after 30 days, $750 after 60 days, $750 after 90 days and $750 after 120 days.

Take the lead at the frontline of our company! In this multifaceted role, you'll assist with telephone and face-to-face customer interactions that utilize various tools and systems (telephone, e-email, e-care, correspondenc...

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Customer Service Representative/Receptionist • iResQ

iResQ is looking for a full-time Customer Service and Administrative Support Assistant in our Olathe, KS, office. This individual is responsible for customer relations through multiple communication channels including phone, email and walk-in customers. Additional responsibilities include account management, setting up orders, troubleshooting order issues, helping customers navigate our website...

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Customer Service Rep • Ben E. Keith Company

For more than a century, Ben E. Keith Company has been a leader in fine food and premium beverage distribution, and we strive to consistently exceed our customers' expectations.

Our Food Division is a complete broad line multi-state distributor, and our Beverage Division operates throughout the state of Texas as a proud distributor of Anheuser-Busch products, craft and import beer brands... sp...

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