Retail Banker Job Description Template

Use this Retail Banker job description template to advertise the open roles for free using Longlist.io. You can use this template as a starting point, modify the requirements according the needs of your organization or the client you are hiring for.

Retail Banker Job Description Template

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Job Brief

We are looking for a Retail Banker to assist our customers and advise them on their finances. You’ll be the face of our bank and we’ll depend on you to provide high-quality customer service.

In this role, you’ll need to communicate effectively to serve a variety of customers. Excellent people skills and patience are critical to this position. We also expect you to be confident, reliable and quick to resolve issues.

Responsibilities

  • Open and close checking and savings accounts
  • Advise customers on financial services (e.g. lines of credit and mortgages)
  • Cross-sell products and services
  • Approach and sign on new customers
  • Collaborate with other professionals to ensure high-quality customer service
  • Perform various clerical tasks (e.g. filing)
  • Handle customer complaints and solve problems

Requirements

  • Proven experience as a retail banker or similar role; sales or customer service experience is a plus
  • Knowledge of retail banking rules and procedures
  • Working knowledge of banking software and MS Office
  • Patience and problem-solving ability
  • Customer-oriented attitude
  • Outstanding communication skills
  • BSc/BA in Accounting, Business Administration or related field

What does Retail Banker do?

A Retail Banker's daily responsibilities can vary, but typically include:

  1. Assisting customers: Retail Bankers interact with customers on a daily basis, whether it's providing assistance in person, over the phone, or through digital channels. They help customers with various banking transactions, inquiries, and requests.

  2. Opening and closing accounts: Retail Bankers assist customers in opening new accounts, such as savings, checking, or certificates of deposit. They also help customers close their accounts when requested.

  3. Providing product information: Retail Bankers explain the features, benefits, and requirements of different banking products and services to customers. They help customers choose the most suitable options based on their needs, such as loans, credit cards, or investment products.

  4. Processing transactions: Retail Bankers facilitate various financial transactions, including deposits, withdrawals, transfers, and check cashing. They ensure accuracy and compliance with regulatory guidelines while efficiently processing these transactions.

  5. Offering financial advice: Depending on their expertise, Retail Bankers may provide basic financial advice to customers. They may assist with budgeting, debt management, or provide general guidance on personal finance matters.

  6. Resolving customer issues: Retail Bankers handle customer complaints, disputes, and any issues that arise in day-to-day banking interactions. They strive to address concerns promptly and efficiently, ensuring customer satisfaction.

  7. Promoting bank products and services: Retail Bankers actively promote banking products and services to customers, including new offerings or special promotions. They may offer customers additional services that align with their financial goals.

  8. Compliance and documentation: Retail Bankers must adhere to regulatory standards and compliance policies while accurately maintaining customer records and documentation. They ensure confidentiality and protect customers' financial information.

  9. Building customer relationships: Retail Bankers focus on building and maintaining strong relationships with customers. They aim to understand their financial needs and preferences to offer personalized solutions and recommend appropriate products and services.

  10. Staying updated: Retail Bankers stay informed about new banking products, services, and industry trends. They attend training sessions, workshops, and seminars to enhance their knowledge and skills.

It's important to note that the specific job duties of a Retail Banker may vary based on the institution and the level of experience.

Retail Banker Job Description Examples

Licensed Premier Banker I-Ii• Truist Careers

The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one.

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If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility or call 877-891-2510 (accommodation requests only; other...

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Teller Retail Banker• Woodforest National Bank

Take the next step toward your new career today!

Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our... comm...

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Address:300 N Milwaukee Street...Job Family Group:Retail Banking Sales & Service

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