Personal Banker Job Description Template
What is a Personal Banker?
Personal bankers are responsible for managing customer accounts, providing financial advice, processing transactions, and selling banking products. They assist clients with their financial needs and help them achieve their financial goals.
A bachelor's degree in finance, business, or a related field is typically required. Strong interpersonal skills and a good understanding of financial products are also essential.
Personal Banker Job Description Template
Job Brief
We are looking for a personal banker to assist our customers in managing their bank accounts and finances. You’ll be responsible for building long-term relationships with clients and cross-selling them our products and services.
Personal bankers should be excellent communicators with solid knowledge of banking processes and products. Sales and customer service experience can help you succeed in this role. The ideal candidate is bold and ethical, and possesses strong problem-solving skills.
Responsibilities
- Advise customers on bank services for their needs (e.g. loans and credit cards)
- Manage customer bank accounts; open, close and oversee transactions
- Resolve issues with banking services and accounts
- Refer clients to inhouse financial experts, as needed
- Reach out to potential customers to generate new business
- Present financial products and services to existing and prospective customers
- Perform administrative duties (e.g. entering data into banking software)
Requirements
- Proven experience as a personal banker; experience in sales or customer service is a plus
- Knowledge of personal banking practices and regulations
- Familiarity with banking software; excellent use of MS Office
- Ability to work diligently to meet targets
- Excellent communication and negotiation skills
- Customer-oriented approach to handling problems
- BSc/BA in Finance, Accounting or similar field preferred
What does Personal Banker do?
A Personal Banker typically performs a variety of tasks on a day-to-day basis. These may include:
- Customer Service: Assisting customers with their banking needs, answering inquiries, and providing information on banking products and services.
- Account Management: Opening new accounts, processing account transactions, and updating customer information.
- Financial Advice: Providing guidance on financial goals, offering recommendations on appropriate banking products, and helping customers manage their finances.
- Sales and Cross-Selling: Promoting additional banking products and services to existing customers, such as loans, credit cards, or insurance.
- Problem Resolution: Resolving customer complaints or issues related to their accounts or transactions, and escalating more complex problems to the appropriate department.
- Cash Handling: Handling cash transactions, including deposits, withdrawals, and currency exchanges.
- Documentation and Compliance: Ensuring all necessary paperwork and documentation are accurate, complete, and compliant with banking regulations and policies.
- Networking and Relationship Building: Building and maintaining relationships with customers, potential customers, and referral sources, such as real estate agents or financial advisors.
Overall, a Personal Banker works closely with customers to meet their financial needs, provide personalized solutions, and deliver exceptional customer service.
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