Personal Banker Job Description Template

Job Brief

We are looking for a personal banker to assist our customers in managing their bank accounts and finances. You’ll be responsible for building long-term relationships with clients and cross-selling them our products and services.

Personal bankers should be excellent communicators with solid knowledge of banking processes and products. Sales and customer service experience can help you succeed in this role. The ideal candidate is bold and ethical, and possesses strong problem-solving skills.

Responsibilities

Advise customers on bank services for their needs (e.g. loans and credit cards)
Manage customer bank accounts; open, close and oversee transactions
Resolve issues with banking services and accounts
Refer clients to inhouse financial experts, as needed
Reach out to potential customers to generate new business
Present financial products and services to existing and prospective customers
Perform administrative duties (e.g. entering data into banking software)

Requirements

Proven experience as a personal banker; experience in sales or customer service is a plus
Knowledge of personal banking practices and regulations
Familiarity with banking software; excellent use of MS Office
Ability to work diligently to meet targets
Excellent communication and negotiation skills
Customer-oriented approach to handling problems
BSc/BA in Finance, Accounting or similar field preferred

What does Personal Banker do?

A Personal Banker typically performs a variety of tasks on a day-to-day basis. These may include:

Customer Service: Assisting customers with their banking needs, answering inquiries, and providing information on banking products and services.
Account Management: Opening new accounts, processing account transactions, and updating customer information.
Financial Advice: Providing guidance on financial goals, offering recommendations on appropriate banking products, and helping customers manage their finances.
Sales and Cross-Selling: Promoting additional banking products and services to existing customers, such as loans, credit cards, or insurance.
Problem Resolution: Resolving customer complaints or issues related to their accounts or transactions, and escalating more complex problems to the appropriate department.
Cash Handling: Handling cash transactions, including deposits, withdrawals, and currency exchanges.
Documentation and Compliance: Ensuring all necessary paperwork and documentation are accurate, complete, and compliant with banking regulations and policies.
Networking and Relationship Building: Building and maintaining relationships with customers, potential customers, and referral sources, such as real estate agents or financial advisors.

Overall, a Personal Banker works closely with customers to meet their financial needs, provide personalized solutions, and deliver exceptional customer service.

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