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We are looking for a Client Relations Manager to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services.
In this role, you should be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfill them. If you also have a background in customer service and knowledge of our industry, we’d like to meet you.
Your goal will be to help us safeguard our revenue and retain our customers.
A Client Relations Manager is responsible for building and maintaining strong relationships with clients. On a day-to-day basis, their tasks may include:
Communication: Regularly communicating with clients to understand their needs, address concerns, and provide updates. This may involve phone calls, emails, or in-person meetings.
Relationship Management: Developing and nurturing relationships with clients to foster trust and loyalty. This can involve arranging client events or meetings to enhance the relationship.
Account Management: Managing client accounts, including tracking client interactions, monitoring client satisfaction levels, and identifying opportunities for upselling or cross-selling additional products or services.
Problem-solving: Resolving client issues or conflicts by investigating problems, finding solutions, and ensuring timely and satisfactory resolution.
Customer Support: Providing exceptional customer support by addressing client inquiries, complaints, or technical issues.
Client Feedback: Collecting client feedback and incorporating it into company operations and strategies to enhance client satisfaction and improve service delivery.
Collaborating with Internal Teams: Liaising between clients and internal teams or departments to ensure effective communication and coordination in meeting client expectations.
Providing Reports: Preparing reports on client satisfaction, retention, and other relevant metrics to management for evaluation and decision-making.
Upskilling and Knowledge Enhancement: Staying up-to-date with industry trends, company products or services, and client-related information to better serve clients.
Administrative Tasks: Maintaining client databases, organizing client files, and ensuring accurate record-keeping.
Overall, a Client Relations Manager aims to ensure that clients have a positive experience with the company and that their needs are met efficiently and effectively.
Job:
Develop and maintain a portfolio of commercial real estate loans...
Maintaining relationships with commercial portfolios making sure they are informed of client issues, request and opportunities for growth.
Offer sales support, product Knowledge and perform product presentations.
Cross sell between banking products and real estate loans
Document all communication with borrower and mai...
Law firm in Los Angeles is seeking a Client Relations Manager to serve as a strategic partner,
Responsibilities...• Work closely with Marketing team on press projects, business development, compliance, etc.• Leverage existing relationships to develop business and to ensure Firm is meeting the expectations of existing clients• Supporting the Firm's Partners by enhancing existing client relat...
WHY JOIN OUR TEAM?• We are a group of positive, friendly people who care about our clients and fellow team members• We are truly building a world-class team and provide exceptional customer service to our clients...• We train weekly and support growth to ensure each team member is successful in their role
Do you enjoy speaking and connecting with people? Do you have a passion for health and...
POSITION SUMMARY:
The Client Relations Manager is responsible for evaluating his/her assigned clients request for products and services and negotiating with client representatives and other SCC employees to deliver the requested products or services...
Customer Relationship Management Activities
•Evaluates clients dissatisfaction with any product or service escalates significant client issue...