Use this Client Relations Manager job description template to advertise the open roles for free using Longlist.io. You can use this template as a starting point, modify the requirements according the needs of your organization or the client you are hiring for.
We are looking for a Client Relations Manager to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services.
In this role, you should be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfill them. If you also have a background in customer service and knowledge of our industry, we’d like to meet you.
Your goal will be to help us safeguard our revenue and retain our customers.
A Client Relations Manager is responsible for building and maintaining strong relationships with clients. On a day-to-day basis, their tasks may include:
Communication: Regularly communicating with clients to understand their needs, address concerns, and provide updates. This may involve phone calls, emails, or in-person meetings.
Relationship Management: Developing and nurturing relationships with clients to foster trust and loyalty. This can involve arranging client events or meetings to enhance the relationship.
Account Management: Managing client accounts, including tracking client interactions, monitoring client satisfaction levels, and identifying opportunities for upselling or cross-selling additional products or services.
Problem-solving: Resolving client issues or conflicts by investigating problems, finding solutions, and ensuring timely and satisfactory resolution.
Customer Support: Providing exceptional customer support by addressing client inquiries, complaints, or technical issues.
Client Feedback: Collecting client feedback and incorporating it into company operations and strategies to enhance client satisfaction and improve service delivery.
Collaborating with Internal Teams: Liaising between clients and internal teams or departments to ensure effective communication and coordination in meeting client expectations.
Providing Reports: Preparing reports on client satisfaction, retention, and other relevant metrics to management for evaluation and decision-making.
Upskilling and Knowledge Enhancement: Staying up-to-date with industry trends, company products or services, and client-related information to better serve clients.
Administrative Tasks: Maintaining client databases, organizing client files, and ensuring accurate record-keeping.
Overall, a Client Relations Manager aims to ensure that clients have a positive experience with the company and that their needs are met efficiently and effectively.
The Client Relationship Manager will be responsible for managing and cultivating Pinnacle’s relationships with our active and pending client accounts. Seeking an individual who is motivated and self-driven, with a passion for customer service, project management and collaboration. Remote position, with occasional onsite team meetings (typically in the Chicago, IL area) along with potential trav...
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The Opportunity: Client Relationship Manager
The Client Relationship Manager reports to the Manager of Client Success. This candidate is responsible for cultivating relationships and becoming the ultimate trusted advisor of our top tier of clients and is responsible for overall health and satisfaction of the account. The successful candidate will be a key player in driving retention and growth...
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