Telesales Representative Job Description

Use this Telesales Representative job description template to advertise the open roles for free using You can use this template as a starting point, modify the requirements according the needs of your organization or the client you are hiring for.
Telesales Representative

Telesales Representative responsibilities

  • Contacting potential or existing customers to inform them about a product or service using scripts
  • Answering questions about products or the company
  • Asking questions to understand customer requirements and close sales

Telesales Representative Job Description Template

Job Brief

We are looking for an enthusiastic Telesales Representative to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships.

An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.

The goal is to help the company grow by bringing in customers and developing business.


  • Contact potential or existing customers to inform them about a product or service using scripts
  • Answer questions about products or the company
  • Ask questions to understand customer requirements and close sales
  • Direct prospects to the field sales team when needed
  • Enter and update customer information in the database
  • Take and process orders in an accurate manner
  • Handle grievances to preserve the company’s reputation
  • Go the “extra mile” to meet sales quota and facilitate future sales
  • Keep records of calls and sales and note useful information


  • Proven experience as telesales representative or other sales/customer service role
  • Proven track record of successfully meeting sales quota preferably over the phone
  • Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
  • Ability to learn about products and services and describe/explain them to prospects
  • Excellent knowledge of English
  • Excellent communication and interpersonal skills
  • Cool-tempered and able to handle rejection
  • Outstanding negotiation skills with the ability to resolve issues and address complaints
  • High school diploma; BSc/BA will be a plus

Telesales Representative Job Description Examples

Telesales Representative • Nebraska Furniture Mart

• Pay Range: $44,000 - 159,000 annually (100% Commission Based)Job Description: Your Piece of the PuzzleThis is not your typical sales job A career in sales at Nebraska Furniture Mart means helping our loyal customers create a home that they love.• As a sales professional you'll have access to an unparalleled product selection at unbeatable prices.• Our customers come to you - no cold calling...

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Customer Service Representative- Telesales Agent • Spectraforce Technologies Inc

Job Title: Customer Service Representative (Telesales agent)Duration: 4 MonthsShift: Flexible to work 8-hour shifts Monday through Sunday from 8:00am to 10:00pm as per eastern zone (or as business demands...Bilingual

Job Description:The Sales Agent Trainee will be responsible for obtaining a state Health Insurance license prior to the start of product training. The trainee must attend a ma...

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Bilingual Medicare Telesales Representative (Seasonal) • SCAN Health Plan

Bilingual Telesales Representative (Seasonal July - December)• Long Beach, CA (Position can be remote in California, Texas, Nevada, and Arizona)• Full-time (Temporary...

About SCAN

As one of the nation’s largest not-for-profit Medicare Advantage plans, serving more than 200,000 members in California, SCAN Health Plan has been a mission-driven organization dedicated to keeping seniors health...

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Internet Telesales Representative • Oracle

Job Description

The primary focus of an Internet Sales representative is to sell solutions and services to existing Oracle customers and to prospect for new customers in the assigned territory or vertical...

As an Internet Sales Representative you will sell products and services to an assigned geographic or national account base territory to achieve assigned objectives. Generates sales leads ...

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