Shipping Manager Job Description Template

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Shipping Manager Job Description Template

Job Brief

We are looking for an experienced Shipping manager to manage daily shipping and distribution operations. You will be the one to ensure complete orders are shipped and delivered in a timely manner.

A successful shipping manager is analytical, well-organized and excels in communication. They must be comfortable with paperwork and information systems and have great knowledge of shipping and receiving procedures.

The goal is to ensure that the shipping processes are running smoothly and effectively.


  • Use software to track, check, prioritize and route orders
  • Manage all important documents such as advanced shipping notice, pick slips, bills of lading etc.
  • Direct the flow of packages from preparation to shipment
  • Inspect labels, barcodes and other features of completed orders
  • Supervise and lead subordinates (receiving clerks, order pickers etc.)
  • Control budget of the shipping department
  • Collaborate with warehouse, purchasing and other managers to optimize processes
  • Resolve issues regarding shipped orders
  • Ensure compliance to legal regulations and company policies
  • Report to management on activities and issues


  • Proven experience as shipping manager
  • Solid knowledge of logistics procedures
  • Experience in using EDI and preparing shipping documents (e.g. ASN)
  • Computer savvy with excellent knowledge of MS Office (especially Excel)
  • Good understanding of budgeting and reporting
  • Experience in directing and evaluating subordinates
  • Excellent organizational and communication skills
  • Attention to detail
  • Problem-solving abilities
  • High school diploma; BSc/BA in supply chain, logistics or relative field is a definite plus

What does Shipping Manager do?

A Shipping Manager is responsible for coordinating the shipment and delivery of products or goods within a company. On a day to day basis, their tasks may include:

  1. Reviewing and processing incoming orders: The Shipping Manager receives orders from customers or the sales department, verifies the details, and processes them accordingly. This involves ensuring accuracy, checking inventory availability, and addressing any discrepancies.

  2. Arranging shipments: They coordinate with carriers or logistics providers to schedule shipments. This includes determining the most efficient shipping methods, negotiating rates, and selecting appropriate packaging materials.

  3. Managing documentation: The Shipping Manager prepares and reviews shipping documents such as bills of lading, export/import documentation, customs forms, and delivery receipts. They ensure compliance with regulations and verify accuracy to prevent delays or issues during transportation.

  4. Tracking shipments: They monitor the progress of shipments to ensure on-time delivery. This involves utilizing tracking systems, maintaining communication with carriers, and addressing any issues or delays that may arise.

  5. Handling customer inquiries: The Shipping Manager responds to customer inquiries regarding order status, delivery updates, and any shipping-related concerns. They provide excellent customer service by promptly addressing questions or issues and offering solutions when necessary.

  6. Overseeing packaging and labeling: They ensure that products are packaged securely and appropriately, preventing damage during shipping. The Shipping Manager may also oversee labeling requirements to comply with regulations or customer specifications.

  7. Managing inventory: They keep track of inventory levels, update stock records, and collaborate with the warehouse team to maintain accurate inventory counts. This helps prevent shipment delays due to stock shortages.

  8. Analyzing shipping costs and performance: The Shipping Manager reviews shipping rates, carrier performance, and related costs to identify potential areas for cost savings or process improvements. They may negotiate contracts or evaluate alternative shipping options to optimize operations.

  9. Developing and maintaining relationships with carriers: They establish and maintain relationships with carriers, freight forwarders, and other transportation providers. Building strong partnerships can lead to improved service, better rates, and timely deliveries.

  10. Following safety and compliance protocols: The Shipping Manager ensures that all shipping activities comply with safety regulations, industry standards, and applicable laws. They stay updated on changes in regulations and implement necessary adjustments to maintain compliance.

It's worth noting that the specific responsibilities of a Shipping Manager may vary depending on the size and nature of the company they work for.

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