Shipping Manager Job Description

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What is a Shipping Manager?

A Shipping Manager is a professional responsible for overseeing the shipping and logistics operations of a company. Their main responsibilities typically include managing and coordinating the movement of goods, ensuring timely delivery, optimizing shipping processes, supervising staff involved in shipping activities, maintaining records, and resolving any issues or challenges that may arise during the shipping process.

Shipping Managers can work in various industries such as manufacturing, retail, e-commerce, wholesale distribution, logistics and supply chain, and transportation. Their role is crucial in ensuring the efficient and cost-effective transportation of goods while maintaining a high level of customer satisfaction.

What does Shipping Manager do?

A Shipping Manager is responsible for coordinating the shipment and delivery of products or goods within a company. On a day to day basis, their tasks may include:

  1. Reviewing and processing incoming orders: The Shipping Manager receives orders from customers or the sales department, verifies the details, and processes them accordingly. This involves ensuring accuracy, checking inventory availability, and addressing any discrepancies.

  2. Arranging shipments: They coordinate with carriers or logistics providers to schedule shipments. This includes determining the most efficient shipping methods, negotiating rates, and selecting appropriate packaging materials.

  3. Managing documentation: The Shipping Manager prepares and reviews shipping documents such as bills of lading, export/import documentation, customs forms, and delivery receipts. They ensure compliance with regulations and verify accuracy to prevent delays or issues during transportation.

  4. Tracking shipments: They monitor the progress of shipments to ensure on-time delivery. This involves utilizing tracking systems, maintaining communication with carriers, and addressing any issues or delays that may arise.

  5. Handling customer inquiries: The Shipping Manager responds to customer inquiries regarding order status, delivery updates, and any shipping-related concerns. They provide excellent customer service by promptly addressing questions or issues and offering solutions when necessary.

  6. Overseeing packaging and labeling: They ensure that products are packaged securely and appropriately, preventing damage during shipping. The Shipping Manager may also oversee labeling requirements to comply with regulations or customer specifications.

  7. Managing inventory: They keep track of inventory levels, update stock records, and collaborate with the warehouse team to maintain accurate inventory counts. This helps prevent shipment delays due to stock shortages.

  8. Analyzing shipping costs and performance: The Shipping Manager reviews shipping rates, carrier performance, and related costs to identify potential areas for cost savings or process improvements. They may negotiate contracts or evaluate alternative shipping options to optimize operations.

  9. Developing and maintaining relationships with carriers: They establish and maintain relationships with carriers, freight forwarders, and other transportation providers. Building strong partnerships can lead to improved service, better rates, and timely deliveries.

  10. Following safety and compliance protocols: The Shipping Manager ensures that all shipping activities comply with safety regulations, industry standards, and applicable laws. They stay updated on changes in regulations and implement necessary adjustments to maintain compliance.

It's worth noting that the specific responsibilities of a Shipping Manager may vary depending on the size and nature of the company they work for.

What skills are needed to be a Shipping Manager?

1. Strong organizational skills: Shipping managers need to keep track of multiple orders, shipments, and logistics. They must be able to stay organized and handle all the necessary paperwork and documentation efficiently.

2. Excellent communication skills: Effective communication is crucial in coordinating with suppliers, carriers, and customers. Shipping managers need to clearly convey information, provide updates, and address any issues that may arise during the shipping process.

3. Problem-solving abilities: Shipping managers should be able to identify and resolve problems that may occur during shipments, such as delays or damaged goods. They need to think critically and find solutions to ensure smooth and timely delivery.

4. Attention to detail: Attention to detail is essential to ensure accurate documentation, labeling, and inventory management. Shipping managers need to meticulously review shipping documents, invoices, and packing lists to avoid errors or discrepancies.

5. Knowledge of shipping regulations: Understanding domestic and international shipping regulations is important to ensure compliance and avoid delays or penalties. Shipping managers should stay updated on customs requirements, import/export laws, and hazardous material regulations.

6. Familiarity with shipping software and technology: Proficiency in using shipping software and technology is important for managing electronic tracking systems, generating shipping labels, and monitoring shipments. Shipping managers should also be comfortable with data analysis and using technology to streamline processes.

7. Leadership skills: Shipping managers often work with a team of warehouse personnel, drivers, and administrative staff. They should possess good leadership skills to effectively delegate tasks, motivate employees, and foster a positive working environment.

8. Time management: Being able to prioritize tasks and manage time effectively is crucial for meeting shipping deadlines and ensuring on-time delivery. Shipping managers need to balance multiple shipping schedules and plan accordingly to avoid delays.

9. Customer service orientation: Providing excellent customer service is important in resolving shipping-related inquiries, managing expectations, and addressing customer concerns. Shipping managers should be able to build positive relationships with customers and strive to exceed their expectations.

10. Analytical skills: Analytical skills are useful for assessing shipping data, identifying patterns, and making well-informed decisions. Shipping managers need to evaluate shipping costs, performance metrics, and transportation options to optimize efficiency and reduce expenses.

Shipping Manager

Shipping Manager duties and responsibilities

Top Duties of a Shipping Manager:

  1. Overseeing Shipping Operations: Ensuring efficient and timely delivery of products by coordinating with shipping carriers, managing storage facilities, and tracking shipments.
  2. Inventory Management: Monitoring inventory levels, optimizing storage space, and coordinating with procurement and production teams to ensure availability of products and materials for shipping.
  3. Team Management: Supervising shipping staff, including hiring, training, and performance evaluations. Scheduling shifts, assigning responsibilities, and providing guidance to ensure smooth operations.
  4. Documentation and Record-Keeping: Maintaining accurate records of shipments, including invoices, delivery receipts, and export/import documentation. Ensuring compliance with legal requirements and customs regulations.
  5. Cost Control and Budgeting: Developing and implementing cost-effective shipping strategies to minimize expenses, negotiate shipping rates, and optimize transportation routes.
  6. Quality Control: Implementing and monitoring quality assurance methods to ensure accurate and damage-free order fulfillment. Addressing customer complaints and identifying areas of improvement.
  7. Continuous Improvement: Analyzing shipping processes, identifying areas for improvement, and implementing changes to enhance efficiency, reduce errors, and improve customer satisfaction.

Qualifications required to be Shipping Manager

The qualifications required for a Shipping Manager position may vary depending on the company and industry. However, some common qualifications and skills that are often desired for this role include:

  1. Education: A high school diploma or equivalent is typically required, though having a bachelor's degree in logistics, supply chain management, or a related field may be preferred.

  2. Experience: Previous experience in shipping or logistics is usually required. This could include working in a shipping department, warehouse, or similar role. Experience in a management or supervisory position is also beneficial.

  3. Knowledge of shipping regulations: Understanding and staying updated on domestic and international shipping regulations, including documentation requirements, import/export procedures, and customs regulations.

  4. Organizational and multitasking abilities: Strong organizational skills to efficiently manage multiple shipments, from arranging transportation to ensuring the delivery deadlines are met.

  5. Communication skills: Excellent communication skills are essential for coordinating with suppliers, carriers, and other company departments. Clear and effective communication is crucial for addressing any shipping issues or concerns that may arise.

  6. Problem-solving skills: Being able to quickly identify and address any shipping-related problems, such as delays, damages, or incorrect deliveries.

  7. Attention to detail: A keen eye for detail is important to ensure accurate documentation, proper labeling, and compliance with shipping regulations.

  8. Leadership skills: The ability to lead and manage a team, providing guidance, motivation, and feedback to ensure smooth operations and high productivity.

  9. Technical proficiency: Familiarity with shipping software, inventory management systems, and other relevant tools utilized in the shipping industry.

  10. Customer service orientation: A customer-centric approach is important, as the Shipping Manager may need to interact with customers, resolve any shipping-related inquiries or complaints, and ensure customer satisfaction.

These qualifications can vary, so it's advisable to review the job description and requirements provided by the specific company you are interested in to understand their exact expectations for a Shipping Manager position.

Shipping Manager Job Description Template


Job Brief

We are looking for an experienced Shipping manager to manage daily shipping and distribution operations. You will be the one to ensure complete orders are shipped and delivered in a timely manner.

A successful shipping manager is analytical, well-organized and excels in communication. They must be comfortable with paperwork and information systems and have great knowledge of shipping and receiving procedures.

The goal is to ensure that the shipping processes are running smoothly and effectively.


  • Use software to track, check, prioritize and route orders
  • Manage all important documents such as advanced shipping notice, pick slips, bills of lading etc.
  • Direct the flow of packages from preparation to shipment
  • Inspect labels, barcodes and other features of completed orders
  • Supervise and lead subordinates (receiving clerks, order pickers etc.)
  • Control budget of the shipping department
  • Collaborate with warehouse, purchasing and other managers to optimize processes
  • Resolve issues regarding shipped orders
  • Ensure compliance to legal regulations and company policies
  • Report to management on activities and issues


  • Proven experience as shipping manager
  • Solid knowledge of logistics procedures
  • Experience in using EDI and preparing shipping documents (e.g. ASN)
  • Computer savvy with excellent knowledge of MS Office (especially Excel)
  • Good understanding of budgeting and reporting
  • Experience in directing and evaluating subordinates
  • Excellent organizational and communication skills
  • Attention to detail
  • Problem-solving abilities
  • High school diploma; BSc/BA in supply chain, logistics or relative field is a definite plus

What are some qualities of a good Shipping Manager?

A good Shipping Manager possesses a diverse set of qualities that enable them to effectively oversee the logistical operations of a company. Firstly, excellent organizational skills are crucial. They must be able to efficiently coordinate multiple shipments, ensuring that they are processed in a timely manner and delivered to customers without delay. Attention to detail is also essential as any errors or oversights can lead to costly mistakes. A good Shipping Manager must have strong communication skills as they will be required to liaise with various internal departments, external shipping carriers, and customers. Additionally, they should possess problem-solving abilities to effectively handle any issues that may arise during the shipping process, such as delayed shipments or damaged goods. Adaptability is another key quality as shipping operations can be subject to unexpected changes and disruptions. Finally, leadership skills are necessary as they will be responsible for managing a team and ensuring smooth operations within the shipping department.

What are the salary expectations of Shipping Manager?

The salary expectations of a Shipping Manager can vary depending on factors such as the company size, industry, location, experience, and education level. On average, a Shipping Manager can expect to earn a salary ranging from $40,000 to $100,000 per year. However, these figures can be higher or lower based on the aforementioned factors. It is always recommended to research the specific industry and location to get a more accurate salary range.

Who does Shipping Manager report to?

A Shipping Manager typically reports to the Operations Manager or the Warehouse Manager, depending on the organizational structure. They typically work closely with various teams and individuals, including:

  1. Warehouse Team: The Shipping Manager liaises with the warehouse team to coordinate and ensure the smooth flow of goods from the warehouse to the shipping process.

  2. Logistics Team: They collaborate with the logistics team to plan and optimize transportation routes, manage carrier relationships, and ensure timely delivery of shipments.

  3. Sales Team: The Shipping Manager communicates with the sales team to gather shipping requirements, confirm order details, and resolve any shipping-related issues or inquiries.

  4. Purchasing/Procurement Team: They coordinate with the purchasing or procurement team to ensure the availability of necessary shipping supplies, such as packaging materials, labels, and shipping documents.

  5. Customer Service Team: They work closely with the customer service team to address customer inquiries, provide shipment tracking details, and resolve any shipping-related complaints or issues.

  6. Finance Team: The Shipping Manager collaborates with the finance team to monitor and control shipping costs, track shipping expenses, and ensure accurate billing and invoicing for shipments.

  7. External Partners: They also interact with external partners, such as shipping carriers, freight forwarders, customs brokers, and delivery drivers, to ensure effective coordination and compliance with shipping requirements and regulations.

Last Updated 28 Sep, 2023

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