Director of Operations Job Description Template

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Director of Operations Job Description Template


Job Brief

We are looking for an experienced Director of Operations to organize and oversee the daily operations of our company. You will be the one to ensure that our business is well-coordinated and productive by managing its procedures and coaching its people.

The area of responsibility for this role is very wide and thus requires thorough knowledge of various company processes. The ideal candidate must be competent and able to plan many different kinds of operational activities. He/She must be an excellent leader who can discover the most efficient ways to run the business.

The goal is to safeguard and augment the efficiency of the company’s operations to facilitate accelerating development and long-term success.


  • Liaise with superior to make decisions for operational activities and set strategic goals
  • Plan and monitor the day-to-day running of business to ensure smooth progress
  • Supervise staff from different departments and provide constructive feedback
  • Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
  • Manage procurement processes and coordinate material and resources allocation
  • Oversee customer support processes and organize them to enhance customer satisfaction
  • Review financial information and adjust operational budgets to promote profitability
  • Revise and/or formulate policies and promote their implementation
  • Manage relationships/agreements with external partners/vendors
  • Evaluate overall performance by gathering, analyzing and interpreting data and metrics
  • Ensure that the company runs with legality and conformity to established regulations


  • Proven experience as Director of Operations or equivalent position
  • Excellent organizational and leadership abilities
  • Outstanding communication and people skills
  • Knowledge of industry’s legal rules and guidelines
  • In depth knowledge of diverse business functions and principles (e.g. supply chain, finance, customer service etc.)
  • Working knowledge of data analysis and performance/operation metrics
  • Familiarity with MS Office and various business software (e.g. ERP, CRM)
  • BSc/BA in business administration or relevant field; MSc/MA will be a plus

What does Director of Operations do?

A Director of Operations typically has a wide range of responsibilities and tasks to manage on a day-to-day basis. Some of the common activities include:

  1. Strategic Planning: Developing and implementing operational strategies to achieve company goals. This may involve budgeting, forecasting, and setting performance targets.

  2. Team Management: Overseeing and managing teams across different departments, ensuring the efficient coordination of activities and effective communication.

  3. Process Improvement: Identifying areas of improvement in operational processes, developing plans to streamline operations, and working with teams to implement changes.

  4. Performance Monitoring: Monitoring key performance indicators (KPIs) to assess the performance of operations and make necessary adjustments. This may involve data analysis, reporting, and making strategic decisions based on findings.

  5. Project Management: Leading and overseeing various projects to ensure they are executed on time, within budget, and meet quality standards.

  6. Decision Making: Making decisions on operational matters and resolving complex issues that may arise in day-to-day operations.

  7. Relationship Management: Managing relationships with external partners, vendors, and suppliers to ensure effective collaboration and adherence to service level agreements.

  8. Compliance and Risk Management: Ensuring compliance with relevant regulations, policies, and procedures. Identifying operational risks and implementing measures to mitigate them.

  9. Communication: Facilitating effective communication between teams and departments to align goals, disseminate information, and resolve conflicts.

  10. Stakeholder Engagement: Engaging with various stakeholders, such as senior management, board members, and customers, to provide updates, address concerns, and maintain positive relationships.

It's important to note that the specific tasks of a Director of Operations may vary depending on the organization and industry.

Director of Operations Job Description Examples

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