Head of Operations Job Description

Use this Head of Operations job description template to advertise the open roles for free using Longlist.io. You can use this template as a starting point, modify the requirements according the needs of your organization or the client you are hiring for.
Head of Operations

Head of Operations responsibilities

  • Collaborating with other senior management to formulate strategy
  • Ensuring regulatory compliance
  • Overseeing implementation of IT systems

Head of Operations Job Description Template

Job Brief

We are looking for a Head of Operations to oversee daily activities across functions such as finance, IT and regulatory compliance.

Head of Operations responsibilities include designing policies, overseeing customer service and implementing technology solutions. You should be a responsible leader with an analytical and strategic mind and have a broad knowledge of the business. If you’re also committed to productivity and compliance, we’d like to meet you.

Ultimately, you’ll ensure our operations run smoothly and that people are productive.

Responsibilities

  • Formulate business strategy with others in the executive team
  • Design policies that align with overall strategy
  • Implement efficient processes and standards
  • Coordinate customer service operations and find ways to ensure customer retention
  • Ensure compliance with local and international laws (e.g. data protection)
  • Oversee the implementation of technology solutions throughout the organization
  • Manage contracts and relations with customers, vendors, partners and other stakeholders
  • Evaluate risk and lead quality assurance efforts
  • Oversee expenses and budgeting to help the organization optimize costs and benefits
  • Mentor and motivate teams to achieve productivity and engagement
  • Report on operational performance and suggest improvements

Requirements

  • Proven experience as Head of Operations, Operations Director or similar leadership role
  • Familiarity with all business functions including HR, finance, supply chain and IT
  • Experience with implementing IT systems
  • Knowledge of data analytics and reporting
  • Good with numbers and financial planning
  • Outstanding communication and negotiation skills
  • Excellent organizational and leadership ability
  • Analytical mind
  • Problem-solving aptitude
  • BSc/BA in Business, Computer Science or other relevant field

Head of Operations Job Description Examples

Director of Operations • Arkansas Children's Hospital

ARKANSAS CHILDREN'S IS AN EQUAL OPPORTUNITY EMPLOYER. ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, NATIONAL ORIGIN, AGE, DISABILITY, PROTECTED VETERAN STATUS OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE, OR LOCAL LAWS.

CURRENT EMPLOYEES: Please apply via the interna...

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Operations Manager • J & L Recruitment Services

Job Description

Our client located in Bayshore is looking to hire an Operations Manager on a direct hire basis. This Operations Manager position is a full time role and is on site. The standard hours are Monday – Friday from 9am – 5:30pm. We are looking for a self-starter with a great attitude who enjoys solving problems and taking on challenges...

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Vice President of Operations • Butterball, LLC

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This position reports directly to the COO and has direct responsibility for the operations of the company in our poultry processing facilities. This highly collaborative position is a member of the executive team, works cross-functionally across the organization and plays a key role in driving our culture...

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Vice President, Operations • planetart

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PlanetArt is a global leader in print-on-demand services, operating a network of websites and mobile apps that let consumers make innovative personalized products. PlanetArt is alone in its dedication to mobile commerce, with 91% of its transactions undertaken on smartphones and tablets. The company's brands include the popular FreePrints and FreePrints Photobooks apps and the... in...

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