Head of Operations Job Description Template

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Head of Operations Job Description Template

Job Brief

We are looking for a Head of Operations to oversee daily activities across functions such as finance, IT and regulatory compliance.

Head of Operations responsibilities include designing policies, overseeing customer service and implementing technology solutions. You should be a responsible leader with an analytical and strategic mind and have a broad knowledge of the business. If you’re also committed to productivity and compliance, we’d like to meet you.

Ultimately, you’ll ensure our operations run smoothly and that people are productive.


  • Formulate business strategy with others in the executive team
  • Design policies that align with overall strategy
  • Implement efficient processes and standards
  • Coordinate customer service operations and find ways to ensure customer retention
  • Ensure compliance with local and international laws (e.g. data protection)
  • Oversee the implementation of technology solutions throughout the organization
  • Manage contracts and relations with customers, vendors, partners and other stakeholders
  • Evaluate risk and lead quality assurance efforts
  • Oversee expenses and budgeting to help the organization optimize costs and benefits
  • Mentor and motivate teams to achieve productivity and engagement
  • Report on operational performance and suggest improvements


  • Proven experience as Head of Operations, Operations Director or similar leadership role
  • Familiarity with all business functions including HR, finance, supply chain and IT
  • Experience with implementing IT systems
  • Knowledge of data analytics and reporting
  • Good with numbers and financial planning
  • Outstanding communication and negotiation skills
  • Excellent organizational and leadership ability
  • Analytical mind
  • Problem-solving aptitude
  • BSc/BA in Business, Computer Science or other relevant field

What does Head of Operations do?

A Head of Operations is responsible for overseeing the daily activities and functions within an organization to ensure smooth operations and efficiency. Their specific tasks may vary depending on the industry and company size but generally, a Head of Operations would perform the following on a day-to-day basis:

  1. Managing operations staff: They would oversee and provide guidance to the operations team, ensuring they have the necessary resources, tools, and training to perform their tasks effectively.

  2. Setting goals and targets: They would establish performance goals and targets for the operations team, aligning them with the overall company objectives.

  3. Monitoring operations: They would analyze operational processes, identify areas for improvement, and implement strategies to enhance efficiency and quality. This may involve employing process improvement methodologies, such as Lean or Six Sigma.

  4. Supervising projects: They would oversee the planning, execution, and completion of various operational projects, ensuring they are delivered within budget and timeline while meeting the desired outcomes.

  5. Resource allocation: They would manage resources such as personnel, equipment, and budget to optimize productivity and achieve operational goals.

  6. Collaborating with other departments: They would work closely with other departments, such as finance, HR, and marketing, to ensure seamless coordination of activities and alignment of objectives.

  7. Analyzing data and metrics: They would review operational data and metrics to assess performance, identify trends, and make informed decisions for continuous improvement.

  8. Risk management: They would identify and mitigate potential operational risks and implement strategies to ensure business continuity.

  9. Ensuring compliance: They would monitor and enforce regulatory requirements, industry standards, and company policies to maintain compliance in operational activities.

  10. Communication and reporting: They would communicate operational updates, progress, and challenges to senior management, providing regular reports on key performance indicators and initiatives.

Overall, a Head of Operations acts as a key leader within the organization, overseeing the day-to-day operations with a focus on optimizing processes, maximizing efficiency, and driving continuous improvement.

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