Hotel Front Desk Agent Job Description

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Hotel Front Desk Agent

Hotel Front Desk Agent responsibilities

  • Performing all check-in and check-out tasks
  • Managing online and phone reservations
  • Informing customers about payment methods and verifying their credit card data

Hotel Front Desk Agent Job Description Template

Job Brief

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation.

Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments

Requirements

  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role
  • Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
  • Customer service attitude
  • Excellent communication and organizational skills
  • Degree in hotel management is a plus

Hotel Front Desk Agent Job Description Examples

Hotel Front Desk Agent • Ramada by Wyndham Houston Intercontinental Airport East

Full Job DescriptionExperienced Hotel Front Desk AgentRamada Hotel is looking for a recently EXPERIENCED Wyndham brand Evening Front Desk Agent that has a minimum of 1 year of experience within the last 1 year with a Wyndham hotel property preferably. 1 Year Front Desk Experience is a minimum requirement...

PERSONS WITH PREVIOUS FRONT DESK EXPERIENCE AND PREVIOUS SYNXIS PMS EXPERIENCE ARE HI...

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Hotel Front Desk Agent • radisson red minneapolis

Join the RED community and help enhance the guest experience as a Front Desk Agent at the new Radisson RED Minneapolis!

Key responsibilities...

Ensures every guest and customer is satisfied by providing the service brand behavior, genuine hospitality and by exceeding guest expectationsGives personal attention, takes personal responsibility and uses teamwork when providing guest serviceListe...

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Hotel Front Desk Agent - Full Time - Hilton Des Moines Downtown • Hilton

Full Time - Shifts Vary

$17.00/hour, Free Parking, Daily Pay Available, Free Employee Meal, Insurance at 90 Days...

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, you would be respo...

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Hotel Front Desk Supervisor • GREAT WOLF LODGE

At Great Wolf, the Guest Services Supervisor brings joy to families through active involvement in daily front desk and lodge operations. This leadership role is critical in executing on business requirements, supporting the guest services team, and interacting with guest and pack members to enhance their experience and maximize profitability.

Essential Duties & Responsibilities...• Supervises...

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