Hotel Manager Job Description Template

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Hotel Manager Job Description Template

Job Brief

We are looking for an experienced Hotel Manager to oversee the daily operations of our hotel as well as provide strategic direction. You will plan and supervise the activities of an extensive and diverse workforce to ensure the smooth and profitable running of business.

It is important for the hotel manager to be involved in all aspects of the hotel operations. You will be just as responsible for dealing with complaints as for strategizing and preparing reports. You will be a key person of reference for employees and clients as well as external vendors.

The hotel manager must be able to guide the employees to work as a well-functioning team. Therefore, the ideal candidate will be a team player and an effective leader, able to set examples and foster a climate of cooperation.

The goal is to enhance customer dedication and expand our clientele by strengthening our hotel’s reputation.


  • Supervise work at all levels (receptionists, kitchen staff, maids, office employees etc.) and set clear objectives
  • Plan activities and allocate responsibilities to achieve the most efficient operating model
  • Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits
  • Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services
  • Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
  • Deal with maintenance issues, shortages in staff or equipment, renovations etc.
  • Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc.
  • Inspect facilities regularly and enforce strict compliance with health and safety standards


  • Proven experience as Hotel Manager or relevant role
  • Fluency in English; knowledge of other languages is a plus
  • Understanding of all hotel management best practices and relevant laws and guidelines
  • Working knowledge of MS Office; knowledge of hotel management software (PMS) is an advantage
  • Excellent customer service skills as well as a business mindset
  • Demonstrable aptitude in decision-making and problem-solving
  • Reliable with an ability to multi-task and work well under pressure
  • Outstanding leadership skills and a great attention to detail
  • Degree in Business Administration, Hotel/Hospitality Management or relevant field

What does Hotel Manager do?

A Hotel Manager has a variety of responsibilities on a day-to-day basis. Some of the common tasks include:

  1. Overseeing Operations: The hotel manager is responsible for managing the overall operations of the hotel, including front desk operations, housekeeping, maintenance, and food and beverage services.

  2. Staff Management: This involves hiring, training, scheduling, and supervising staff members. The manager ensures that the team is performing their duties effectively and provides guidance and support as needed.

  3. Guest Relations: The manager takes care of guest inquiries, complaints, and requests to ensure a pleasant experience for all guests. They strive to resolve any issues promptly and maintain high levels of customer satisfaction.

  4. Budgeting and Financial Management: The hotel manager monitors and manages the hotel's financial performance by keeping track of expenses, revenues, and profitability. They may set budgets, analyze financial reports, and make strategic decisions to optimize revenue.

  5. Marketing and Sales: The manager develops and implements marketing strategies to attract guests and increase bookings. They may collaborate with the sales team to promote the hotel, negotiate contracts with vendors, and participate in industry events.

  6. Safety and Security: The hotel manager ensures that safety and security protocols are followed throughout the property. This includes maintaining proper certifications, implementing emergency procedures, and providing staff training on safety measures.

  7. Facilities Management: They oversee the maintenance and cleanliness of the hotel facilities, ensuring that everything is in proper working order. They may coordinate with contractors for repairs and renovations as needed.

  8. Administration and Documentation: The hotel manager handles administrative tasks such as maintaining records, preparing reports, and managing inventory. They may also handle legal and regulatory compliance related to operating a hotel.

  9. Strategic Planning: Hotel managers are involved in long-term planning, setting goals, and developing strategies to improve guest satisfaction, increase revenue, and enhance overall operations.

These tasks can vary depending on the size and type of the hotel, but these are some of the key responsibilities commonly associated with a Hotel Manager's role.

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