Shift supervisor Job Description Template

Use this Shift supervisor job description template to advertise the open roles for free using Longlist.io. You can use this template as a starting point, modify the requirements according the needs of your organization or the client you are hiring for.

Shift supervisor Job Description Template

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Job Brief

We are looking for a skilled shift supervisor to help us create an awesome customer experience and keep things in good order.

On a daily basis, you’ll supervise employees during your shift and make sure that they complete their tasks and are motivated to work effectively. Shift supervisor skills include contributing to the production strategy by knowing the business goals and how to achieve them. You’ll also act as a reference point for employees and customers, ready to fix problems that occasionally arise.

Ultimately, you’ll help maintain our business reputation by ensuring daily duties are completed and goals are met.

Responsibilities

  • Manage daily schedules, employee shifts, and time-off requests
  • Assign duties to employees and oversee their progress
  • Ensure that daily sales/production goals are met
  • Count cash at the end of the shift and manage bank deposits
  • Train and integrate new workers
  • Provide guidance and feedback to employees when needed
  • Ensure industry rules and regulations are followed
  • Handle customer and employee complaints
  • Resolve conflicts between employees
  • Transfer products and other objects to and from the worksite on occasion

Requirements

  • Previous experience as a Shift Supervisor or similar role
  • Full understanding of industry safety standards
  • Comprehensive knowledge of basic software, such as Word and Excel
  • The ability to meet the physical demands of the job, such as standing up for long hours and lifting heavy loads occasionally
  • Working well within a team
  • Ability to multitask 
  • Leadership and conflict-management skills
  • High School Diploma; A degree in Management is a plus

What does Shift supervisor do?

A shift supervisor is responsible for overseeing the operations and managing the employees during a specific shift. On a day-to-day basis, their tasks may include:

  1. Scheduling: Creating and managing employee work schedules for the shift, ensuring adequate staffing levels.

  2. Supervising employees: Monitoring employee performance, providing guidance, and addressing any concerns or issues that arise during the shift.

  3. Training: Assisting in training new employees, ensuring they understand their roles and responsibilities.

  4. Quality control: Ensuring that all work is completed according to company standards and procedures.

  5. Operational tasks: Coordinating the workflow, prioritizing tasks, and ensuring efficient operations during the shift.

  6. Problem-solving: Resolving any issues or conflicts that arise, both with employees and customers, to maintain a positive work environment.

  7. Communication: Facilitating effective communication between employees, management, and other shifts to ensure smooth transitions and updates.

  8. Reporting: Keeping accurate records and reports of shift activities, including sales data, inventory management, and any incidents or accidents that occur.

  9. Safety and security: Enforcing safety protocols and ensuring the security of the premises and employees during the shift.

  10. Customer service: Interacting with customers to ensure their satisfaction, handling any complaints or feedback.

Overall, a shift supervisor's role is to ensure the smooth running of operations, maintain employee productivity and morale, and provide excellent customer service.

Shift supervisor Job Description Examples

Retail Shift Supervisor- Travel Plaza• Choctaw Nation of Oklahoma

Retail Shift Supervisor- Travel Plaza

Description...

WEEKLY EARNED WAGE ACCESS IS AN OPTION FOR THIS POSITION

Pay Rate: $16.50 Per Hour

Job Purpose or Objective(s): You will maintain the highest priority of Guest Service Standards by assisting with merchandising, sales, and maintaining all Travel Plaza Standards. You will also help with train new associates. You will report to the Assistant...

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Shift Supervisor - 9020 Ne 23Rd St• Braum's

Overview

If you are a positive, energetic person looking for a career that offers an excellent compensation package and the chance for advancement, Braum's is the place for you...

We offer excellent benefits and a top of the line bonus program. Bonus is paid bi-weekly

Position: Shift Supervisor

Minimum Experience: 1 year

Hourly Compensation: $15.50 - $16.00 Bonus

(annually $39,500-$42,000...

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Shift Supervisor (Full-Time)• AutoZone

Position Summary

AutoZone's Full-Time Shift Supervisors assist the Store Manager with leading company initiatives and ensuring maximum productivity, training high performing AutoZoners in a safe environment, driving sales, controlling expenses and shrink, and remaining compliant with company procedures in accordance to AutoZone’s expectation. Shift Supervisors exceeds customer’s expectation by...

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Kfc Shift Supervisor - Now Hiring• KFC

At KFC, we feed the world. But we do more than fill people up. We fulfill their life. Our meals matter, and when we serve them with southern hospitality, we make our customer's day. So our jobs are more than a paycheck - they're about being independent, having fun, and making new friends.

If you're ready for a career in restaurant management, our Shift Supervisor position is the right place to...

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