Retail HR Manager Job Description Template

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Retail HR Manager Job Description Template

What is a Retail HR Manager?

Retail HR Managers are responsible for recruiting and hiring staff, developing and implementing HR policies, managing employee relations, and overseeing training and development programs. They ensure that the retail organization complies with labor laws and maintains a positive work environment.

A bachelor's degree in human resources, business administration, or a related field is typically required. Experience in retail management or HR is often preferred.

Retail HR Manager Job Description Template

Job Brief

We are looking for a Retail HR Manager to oversee our store’s HR and recruiting procedures, from attracting and hiring candidates to evaluating and motivating employees.

Retail HR Manager responsibilities include posting effective job ads on job boards and social networks, setting up performance evaluation programs and keeping track of important metrics. If you have experience in a senior HR role and are familiar with labor legislation that applies to retail staff, we’d like to meet you.

Ultimately, you will ensure we attract, hire and retain qualified employees for our store.


  • Forecast hiring needs, particularly at peak seasons
  • Design and post job ads to attract qualified candidates for in-store junior and senior positions
  • Calculate and report on employee turnover rates (monthly, quarterly and annually)
  • Plan attractive compensation and benefits packages to increase retention
  • Onboard and train new hires
  • Track key recruiting metrics like cost-per-hire and source of hire
  • Manage payroll considering overtime, flexible schedules and seasonal employment
  • Train team leaders on performance evaluation techniques
  • Liaise with college career offices to inform graduates about internships and junior positions
  • Use social networks to showcase our company culture and build a strong employer brand
  • Maintain physical and digital employee records


  • Work experience as an HR Manager, preferably in the retail industry
  • Hands-on experience with sourcing and evaluating candidates for various seniority levels
  • Good understanding of labor legislation including regulations about flexible types of employment
  • Knowledge of payroll systems and HR databases
  • Excellent communication and problem-solving skills
  • BSc in Human Resources, Organizational Psychology or similar field

What does Retail HR Manager do?

A Retail HR Manager typically handles various tasks on a day-to-day basis. Some of the common activities include:

  1. Employee recruitment and onboarding: Managing the recruitment process, including posting job ads, reviewing resumes, conducting interviews, and making job offers. Coordinating the onboarding process to ensure a smooth transition for new employees.

  2. Employee relations: Addressing employee concerns, conflicts, and grievances, and providing guidance and support. Promoting positive interactions and resolving issues to maintain a healthy work environment.

  3. Performance management: Overseeing the performance appraisal process, including setting performance goals, conducting performance evaluations, and providing feedback to employees. Developing performance improvement plans and implementing disciplinary actions when necessary.

  4. Training and development: Identifying training needs and organizing training programs for employees. Creating and implementing development plans to enhance employees' skills and abilities. Conducting workshops and seminars on various topics related to retail and HR.

  5. Payroll and benefits administration: Ensuring accurate and timely processing of payroll, including managing timesheets, commissions, bonuses, and any other payroll-related tasks. Administering employee benefits programs and handling any inquiries or issues related to compensation.

  6. Policy and procedure implementation: Developing and implementing HR policies, procedures, and guidelines in accordance with legal requirements and company policies. Ensuring compliance with various employment laws and regulations.

  7. HR metrics and reporting: Collecting and analyzing HR data, such as staff turnover, absenteeism, and recruitment metrics. Preparing reports for management to help make informed decisions and improve HR processes.

  8. Employee engagement and retention: Implementing strategies and initiatives to enhance employee engagement, satisfaction, and retention. Organizing employee events, recognition programs, and team-building activities to promote a positive work culture.

  9. Health and safety: Promoting workplace health and safety practices. Ensuring compliance with health and safety regulations and conducting regular inspections to identify and address potential hazards.

  10. HR administration: Managing employee records, maintaining HR databases, and updating employee information. Handling employee documentation, contracts, and letters, such as employment agreements and termination letters.

It's important to note that the specific tasks may vary based on the organization's size, industry, and HR department structure. The above list provides a general overview of the daily responsibilities of a Retail HR Manager.

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