Retail HR Manager Job Description

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What is a Retail HR Manager?

A Retail HR (Human Resources) Manager is responsible for overseeing the human resources functions within a retail organization. Their primary role involves managing and coordinating various HR activities and programs to support the company's retail operations.

Some key responsibilities of a Retail HR Manager may include:

  1. Recruitment and Selection: Managing the recruitment process, including sourcing and hiring candidates for various retail positions.

  2. Employee Relations: Handling employee grievances, conflicts, and disciplinary actions, while ensuring compliance with labor laws and company policies.

  3. Training and Development: Identifying training needs, implementing training programs, and providing ongoing development opportunities for retail staff.

  4. Compensation and Benefits: Managing employee compensation, administering performance appraisal systems, and overseeing benefit plans specific to the retail industry.

  5. Performance Management: Implementing performance management systems, conducting performance evaluations, and supporting employee career development.

In terms of the industry, a Retail HR Manager typically works within the retail sector, which includes businesses involved in selling goods or services directly to consumers. This can encompass a wide range of retail industries, such as clothing, electronics, food and beverage, home improvement, and more. The exact industry can vary depending on the specific retail organization where the Retail HR Manager is employed.

What does Retail HR Manager do?

A Retail HR Manager typically handles various tasks on a day-to-day basis. Some of the common activities include:

  1. Employee recruitment and onboarding: Managing the recruitment process, including posting job ads, reviewing resumes, conducting interviews, and making job offers. Coordinating the onboarding process to ensure a smooth transition for new employees.

  2. Employee relations: Addressing employee concerns, conflicts, and grievances, and providing guidance and support. Promoting positive interactions and resolving issues to maintain a healthy work environment.

  3. Performance management: Overseeing the performance appraisal process, including setting performance goals, conducting performance evaluations, and providing feedback to employees. Developing performance improvement plans and implementing disciplinary actions when necessary.

  4. Training and development: Identifying training needs and organizing training programs for employees. Creating and implementing development plans to enhance employees' skills and abilities. Conducting workshops and seminars on various topics related to retail and HR.

  5. Payroll and benefits administration: Ensuring accurate and timely processing of payroll, including managing timesheets, commissions, bonuses, and any other payroll-related tasks. Administering employee benefits programs and handling any inquiries or issues related to compensation.

  6. Policy and procedure implementation: Developing and implementing HR policies, procedures, and guidelines in accordance with legal requirements and company policies. Ensuring compliance with various employment laws and regulations.

  7. HR metrics and reporting: Collecting and analyzing HR data, such as staff turnover, absenteeism, and recruitment metrics. Preparing reports for management to help make informed decisions and improve HR processes.

  8. Employee engagement and retention: Implementing strategies and initiatives to enhance employee engagement, satisfaction, and retention. Organizing employee events, recognition programs, and team-building activities to promote a positive work culture.

  9. Health and safety: Promoting workplace health and safety practices. Ensuring compliance with health and safety regulations and conducting regular inspections to identify and address potential hazards.

  10. HR administration: Managing employee records, maintaining HR databases, and updating employee information. Handling employee documentation, contracts, and letters, such as employment agreements and termination letters.

It's important to note that the specific tasks may vary based on the organization's size, industry, and HR department structure. The above list provides a general overview of the daily responsibilities of a Retail HR Manager.

What skills are needed to be a Retail HR Manager?

Here are the skills required for a Retail HR Manager:

  1. Leadership: Ability to lead and manage a team of HR professionals, establishing clear goals and expectations, and providing support and guidance.

  2. Communication: Strong verbal and written communication skills to effectively communicate with employees, management, and other stakeholders.

  3. Problem-solving: Capability to identify and analyze HR-related issues, develop solutions, and implement effective strategies to address them.

  4. Recruitment and selection: Proficiency in attracting, screening, and selecting qualified candidates for various retail positions, ensuring a fit with the organization's culture and requirements.

  5. Employee relations: Knowledge of labor laws, employment regulations, and the ability to manage and resolve employee conflicts and grievances in a fair and compliant manner.

  6. Training and development: Expertise in identifying training needs, developing training programs, and delivering effective training sessions to enhance the skills and knowledge of retail employees.

  7. Performance management: Skillful in developing and implementing performance management systems, conducting performance appraisals, and providing feedback and coaching to improve employee performance.

  8. Compensation and benefits: Understanding of compensation structures, benefit programs, and experience in administering and maintaining them to ensure fairness and competitiveness.

  9. HR analytics: Proficiency in using HR metrics and data analysis to identify trends, measure HR outcomes, and make informed decisions to drive performance improvement and optimize HR practices.

  10. Retail industry knowledge: Familiarity with the retail industry, including its unique challenges and trends, to effectively align HR practices with the specific needs and demands of the industry.

  11. Organizational development: Ability to lead organizational development initiatives, such as change management, succession planning, and talent management, to support the long-term growth and success of the retail organization.

  12. Ethics and integrity: Strong ethical standards and the ability to maintain confidentiality, handle sensitive information, and make fair and unbiased decisions.

  13. Technology proficiency: Familiarity with HRIS (Human Resources Information Systems) and other HR technology tools to streamline HR processes, data management, and reporting.

  14. Adaptability: Flexibility and adaptability to thrive in a fast-paced, dynamic retail environment, where priorities may change frequently, and the ability to quickly adjust and respond to the evolving needs of the business.

  15. Customer service orientation: Focus on delivering excellent customer service to both internal and external stakeholders, understanding their needs, and providing timely and effective HR support and solutions.

Retail HR Manager

Retail HR Manager duties and responsibilities

Top 3-7 Duties of a Retail HR Manager:

  1. Recruitment and Hiring: The HR manager is responsible for creating job descriptions, posting job openings, reviewing resumes, interviewing candidates, and making hiring decisions.

  2. Employee Training and Development: This includes identifying training needs, designing and implementing training programs, conducting performance evaluations, and providing ongoing feedback and coaching to employees.

  3. Employee Relations: The HR manager plays a key role in maintaining positive employee relations by addressing employee concerns, resolving conflicts, and ensuring compliance with company policies and procedures.

  4. Compensation and Benefits: The HR manager is responsible for managing the compensation and benefits programs for retail employees, including conducting salary surveys, evaluating market trends, and ensuring fair and equitable pay practices.

  5. Performance Management: This involves setting performance expectations, monitoring employee performance, recognizing and rewarding achievements, and addressing performance issues through disciplinary action or coaching.

  6. Policy Development and Implementation: The HR manager develops and communicates HR policies and procedures to ensure compliance with labor laws and company standards. They also ensure that employees are aware of these policies and enforce them consistently.

  7. Safety and Compliance: The HR manager ensures that the retail store is following all safety regulations and guidelines, including conducting regular safety inspections, providing training on safety procedures, and investigating and reporting any accidents or incidents. They also ensure compliance with employment laws and regulations.

Qualifications required to be Retail HR Manager

Qualifications required for a Retail HR Manager may vary depending on the company and specific job requirements. However, some common qualifications that employers typically look for in candidates for this role include:

  1. Education: A bachelor's degree in Human Resources, Business Administration, or a related field is often a minimum requirement. Some employers may prefer candidates with a master's degree in HR or a related discipline.

  2. HR Experience: Prior experience in human resources, particularly in a retail setting, is usually required. This may involve working in HR roles such as HR Generalist, HR Coordinator, or HR Specialist.

  3. Retail Industry Knowledge: Familiarity with the retail industry's unique HR challenges and regulations can be highly valuable. Previous experience in a retail HR role is advantageous.

  4. Strong Communication Skills: Effective communication skills, both written and verbal, are essential for a Retail HR Manager. This includes the ability to communicate with employees at all levels, as well as present information to management and stakeholders.

  5. Problem-Solving Skills: Retail HR Managers often handle complex employee relations issues, conflict resolution, and developing strategic HR solutions. Therefore, strong problem-solving and decision-making skills are crucial.

  6. Knowledge of Employment Laws: A comprehensive understanding of relevant employment laws and regulations is important in ensuring compliance and managing employee-related matters appropriately.

  7. Leadership and Management Skills: As a Retail HR Manager, you will likely oversee a team of HR professionals. Therefore, effective leadership and management abilities are important to motivate and guide your team towards achieving HR goals.

  8. Adaptability and Flexibility: The retail industry can be fast-paced and dynamic, so being able to adapt to changing circumstances and manage multiple priorities is necessary.

  9. Technology Competence: Familiarity with HR software, systems, and proficiency in using various digital tools is becoming increasingly important in HR roles.

It's worth noting that these qualifications are general guidelines, and specific job postings may have additional or different requirements.

Retail HR Manager Job Description Template


Job Brief

We are looking for a Retail HR Manager to oversee our store’s HR and recruiting procedures, from attracting and hiring candidates to evaluating and motivating employees.

Retail HR Manager responsibilities include posting effective job ads on job boards and social networks, setting up performance evaluation programs and keeping track of important metrics. If you have experience in a senior HR role and are familiar with labor legislation that applies to retail staff, we’d like to meet you.

Ultimately, you will ensure we attract, hire and retain qualified employees for our store.


  • Forecast hiring needs, particularly at peak seasons
  • Design and post job ads to attract qualified candidates for in-store junior and senior positions
  • Calculate and report on employee turnover rates (monthly, quarterly and annually)
  • Plan attractive compensation and benefits packages to increase retention
  • Onboard and train new hires
  • Track key recruiting metrics like cost-per-hire and source of hire
  • Manage payroll considering overtime, flexible schedules and seasonal employment
  • Train team leaders on performance evaluation techniques
  • Liaise with college career offices to inform graduates about internships and junior positions
  • Use social networks to showcase our company culture and build a strong employer brand
  • Maintain physical and digital employee records


  • Work experience as an HR Manager, preferably in the retail industry
  • Hands-on experience with sourcing and evaluating candidates for various seniority levels
  • Good understanding of labor legislation including regulations about flexible types of employment
  • Knowledge of payroll systems and HR databases
  • Excellent communication and problem-solving skills
  • BSc in Human Resources, Organizational Psychology or similar field

What are some qualities of a good Retail HR Manager?

A good Retail HR Manager possesses several key qualities that are crucial for the effective management of human resources in a retail setting. Firstly, strong leadership skills are essential. They must be able to confidently and assertively guide and motivate their team, while also setting clear goals and expectations. Additionally, excellent communication skills are critical for dealing with a diverse array of employees and resolving any conflicts or issues that may arise. Furthermore, a good Retail HR Manager needs to possess a high level of emotional intelligence to understand and empathize with employees' concerns and needs. They should be approachable and supportive, creating a positive and inclusive work environment. An effective Retail HR Manager must also have a strong understanding of employment laws and regulations to ensure compliance and mitigate any legal risks. Lastly, good problem-solving and decision-making skills are necessary to address both individual and organizational challenges in an efficient and effective manner. Overall, a good Retail HR Manager must combine strong leadership, communication, emotional intelligence, legal knowledge, and problem-solving abilities to successfully manage human resources in a retail setting.

What are the salary expectations of Retail HR Manager?

The salary expectations of a Retail HR Manager can vary depending on factors such as the size and location of the company, the level of experience and qualifications of the individual, and industry standards. However, on average, a Retail HR Manager can expect to earn an annual salary in the range of $50,000 to $90,000.

Who does Retail HR Manager report to?

Typically, the Retail HR Manager reports to the Director or VP of Human Resources. They work closely with store managers, department managers, and other members of the retail management team. They also collaborate with corporate HR staff, such as HR business partners, recruiters, and training and development specialists. Additionally, they may work with external vendors and partner with legal and compliance teams as needed.

Last Updated 26 Sep, 2023

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