Retail Sales Representative Job Description

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Retail Sales Representative

Retail Sales Representative responsibilities

  • Greeting and directing customers
  • Providing accurate information (e.g. product features, pricing and after-sales services)
  • Answering customers’ questions about specific products/services

Retail Sales Representative Job Description Template

Job Brief

We are looking for a Retail Sales Representative to provide excellent customer service and meet sales quotas for our business.

Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help identify client needs, present and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role.

Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store’s profitability.

Responsibilities

  • Greet and direct customers
  • Provide accurate information (e.g. product features, pricing and after-sales services)
  • Answer customers’ questions about specific products/services
  • Conduct price and feature comparisons to facilitate purchasing
  • Cross-sell products
  • Ensure racks are fully stocked
  • Manage returns of merchandise
  • Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
  • Inform customers about discounts and special offers
  • Provide customer feedback to the Store Manager
  • Stay up-to-date with new products/services

Requirements

  • Proven work experience as a Retail Sales Representative, Sales Associate or similar role
  • Understanding of the retail sales process
  • Familiarity with consumer behavior principles
  • Knowledge of inventory stocking procedures
  • Basic math skills
  • Track record of achieving sales quotas
  • Excellent communication skills, capable of building trusting relationships
  • Ability to perform in fast-paced environments
  • Flexibility to work various shifts
  • High school degree
  • BSc in Marketing or related field is a plus

Retail Sales Representative Job Description Examples

Retail Sales Representative • MarketSource

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MarketSource, Inc. is a premier provider of integrated sales & marketing solutions to Fortune 500 companies. We offer a dynamic environment that fosters creativity and provides unlimited opportunities for personal and professional growth...

MarketSource is currently searching for a part-time Retail Sales Rep...

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Senior Retail Sales Associate, 34th St • Nestlé Nespresso SA

Are you passionate about coffee? Do you care about sustainability and quality? At Nespresso we place people, coffee and sustainable living at the heart of what we do, inspiring an engaging and meaningful place to work.

This position is not eligible for Visa Sponsorship...

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We are seeking a passionate and dynamic Senior Retail Sales Associate for our community who will drive s...

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Retail Sales Representative • Altice USA

Retail Sales Consultant

You are a brand ambassador with a curious mind that feels comfortable in a digital space. You understand the best customer experience starts with you – making customers feel welcome, guiding them on their store journey and building brand relationships. Yes, this is a sales job, but it’s more about making a connection with the customer and ensuring you have the expertise...

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Part-Time Retail Sales Associate • Kohl's

Job Description SummaryAt Kohl's our strategy is to become the most trusted retailer of choice for the active and casual lifestyle. Be part of a team culture that values diversity and inclusion, works hard to help each other succeed, and celebrates each other's wins to deliver a best-in-class experience for our customers...About the RoleIn this role, you will engage and connect with our cus...

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