Sales Administrator Job Description Template

Use this Sales Administrator job description template to advertise the open roles for free using Modify the requirements according the needs of your organization or the client you are hiring for.
Sales Administrator Job Description Template

What is a Sales Administrator?

Sales Administrators are responsible for managing sales data, processing orders, coordinating with sales teams, and handling customer inquiries. They ensure that sales operations run smoothly and efficiently.

A bachelor's degree in business administration or a related field is typically required. Strong organizational skills and proficiency in sales software are also essential.

Sales Administrator Job Description Template

Job Brief

We are looking for a qualified Sales administrator to join our sales team and help us achieve our goals. You will serve as a point of contact for customers with queries about products, orders and deliveries and provide support for sales representatives.

Our ideal candidate is goal-oriented and has a deep knowledge of customer service best practices. If you have exceptional organizational skills and draw energy from being part of a team, we would like to meet you.

Ultimately, you should be able to contribute to high quality customer service and achieve sales targets.


  • Process orders via email or phone
  • Check data accuracy in orders and invoices
  • Contact clients to obtain missing information or answer queries
  • Liaise with the Logistics department to ensure timely deliveries
  • Maintain and update sales and customer records
  • Develop monthly sales reports
  • Communicate important feedback from customers internally
  • Ensure sales targets are met and report any deviations
  • Stay up-to-date with new products and features


  • Proven work experience as a Sales administrator or Sales support agent
  • Hands on experience with CRM software and MS Office (MS Excel in particular)
  • Understanding of sales performance metrics
  • Excellent organizational and multitasking skills
  • A team player with high level of dedication
  • Ability to work under strict deadlines
  • Certification in Marketing, Sales or relevant field is a plus

What does Sales Administrator do?

A Sales Administrator is responsible for supporting the sales team and ensuring smooth day-to-day operations. Here are some typical tasks that a Sales Administrator may perform on a daily basis:

  1. Data management: Maintaining and updating customer databases, including entering new leads, updating customer information, and ensuring the accuracy of data.

  2. Order processing and tracking: Receiving and processing customer orders, verifying details, checking stock availability, and ensuring timely delivery. Tracking orders and coordinating with the warehouse or logistics team.

  3. Sales support: Assisting the sales team with tasks such as preparing and sending quotes, proposals, and sales contracts. Coordinating with other departments, such as finance or product management, to gather necessary information for sales processes.

  4. Customer service: Handling customer inquiries and providing assistance or information about products, prices, or order status. Resolving customer complaints or escalating issues to the appropriate department if needed.

  5. Reporting and analysis: Preparing sales reports, analyzing sales data, and generating sales forecasts or performance reports for the sales team or management. Identifying trends, patterns, and opportunities for improvement.

  6. Administrative tasks: Managing and organizing sales-related paperwork, such as contracts, invoices, or sales agreements. Scheduling sales team meetings, preparing meeting agendas, and taking meeting minutes.

  7. CRM management: Using customer relationship management (CRM) software to track and manage customer interactions, leads, and opportunities. Updating CRM records and generating reports as required.

  8. Sales coordination: Collaborating with other departments, such as marketing, finance, or operations, to ensure smooth sales operations. Coordinating sales events, exhibitions, or trade shows.

  9. Training and support: Assisting new sales team members with onboarding processes, providing training on sales procedures, CRM software, or product knowledge.

  10. Continuous improvement: Suggesting process improvements or automation initiatives to streamline sales operations. Providing feedback and recommendations to sales and management teams based on analysis and observations.

These tasks may vary depending on the company's specific requirements and the size of the sales team.

Looking for your next
Recruiting CRM or ATS?
Longlist has all the tools you and your team needs to become a better recruiters. From sourcing to closing, we have you covered.