Sales Support Specialist Job Description

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Sales Support Specialist

Sales Support Specialist responsibilities

  • Providing troubleshooting assistance for customer orders, account statuses and relevant problems
  • Providing data and guides to help the sales team
  • Developing and monitoring performance indicators

Sales Support Specialist Job Description Template

Job Brief

We are looking for a qualified Sales support specialist to join our team. You will provide support to sales representatives and respond to customer and prospect queries.

Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices. You should also be able to interpret sales metrics and be goal-oriented. We expect you to perform well in a team environment and have exceptional people skills.

Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations.

Responsibilities

  • Provide troubleshooting assistance for customer orders, account statuses and relevant problems
  • Provide data and guides to help the sales team
  • Develop and monitor performance indicators
  • Manage sales tracking tools and report on important information
  • Keep record of sales trends
  • Liaise with account managers to develop specific sales strategies
  • Stay up-to-date with new product and feature launches and ensure sales team is on board
  • Review pending orders and specific customers requests to ensure excellent customer service and customer experience
  • Suggest sales process improvements

Requirements

  • Proven work experience as a Sales support specialist or Sales support associate
  • Hands on experience with ERP and CRM systems
  • Proficiency with MS Office Suite, particularly MS Excel
  • In-depth understanding of sales principles and customer service practices
  • Excellent communication skills
  • Analytical and multitasking skills
  • Teamwork and motivational skills
  • BS degree in Marketing or associates degree in relevant field a plus

Sales Support Specialist Job Description Examples

Sales Support Specialist • ASC American Sun Components

Founded in 1996, ASC is a service-oriented, broad line electronic components company with offices all over the world. ASC operates with ONE philosophy: "What is important to the client is important to ASC". Effective implementation of this policy is the major reason for the long lasting success and continued growth enjoyed by ASC and as to why ASC has earned an industry-wide reputation for... c...

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Sales Support Specialist • Siemens

Job Family: Sales

Req ID: 311780...

We are accelerating and securing the energy transition sustainably and profitably.

Siemens Smart Infrastructure Grid Software enables grid operators as well as industry and infrastructure companies to accelerate and secure the energy transition in a sustainable and profitable way. We connect the physical and the digital world with an integrated OT and IT l...

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Global Sales Support Specialist • Palo Alto Networks

Company Description

Our Mission...

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren’t easy goals to accomplish – but we’re not here for easy. We’re here for better. We are a company built on th...

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Sales Support Specialist • Searchlogic Recruiting, LLC

Sales Support SpecialistLocation: Atlanta, GADepartment: Sales...Type: Full TimeMin. Experience: Entry Level

We are looking for a well-rounded Sales Support Specialist to assist the Sales team through a wide variety of tasks including managing correspondence, orders, accounts, and schedules, as well as coordinating with other departments.

As the Sales Support Specialist you would:• Proce...

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