Sales Support Specialist Job Description Template

A Sales Support Specialist plays a crucial role in supporting the sales team and ensuring smooth operations. On a day-to-day basis, their responsibilities may include:

1. Assisting sales representatives: Providing administrative support to sales representatives, such as managing their calendars, scheduling appointments, and arranging meetings or travel plans.

2. Handling customer inquiries: Responding to customer inquiries or directing them to the appropriate sales representatives.

3. Managing sales data and reports: Collecting and organizing sales data, generating reports, and analyzing sales trends to help the team make informed decisions.

4. Coordinating sales orders: Processing sales orders, ensuring accuracy, and following up with customers regarding order status or delivery.

5. Maintaining CRM system: Updating and managing the customer relationship management (CRM) system with relevant customer information, sales activities, and lead generation data.

6. Supporting marketing initiatives: Collaborating with the marketing team to coordinate sales and marketing efforts, including managing email campaigns, digital marketing materials, or sales collateral.

7. Assisting with proposals and contract negotiations: Supporting the sales team in developing proposals, contracts, or presentations to potential clients, and participating in contract negotiations as needed.

8. Providing sales and product training: Assisting in onboarding new sales team members, providing training on sales processes, product knowledge, or updates, and ensuring proper use of sales tools or resources.

9. Monitoring competitor activities: Keeping track of competitor activities, including pricing changes, new product releases, or promotional strategies, and providing competitive intelligence to the sales team.

10. Building and maintaining relationships: Collaborating with internal teams, such as marketing, operations, or customer service, to ensure effective communication and smooth coordination.

Additionally, the specific tasks and responsibilities of a Sales Support Specialist may vary depending on the industry, company size, and organizational structure.