Sales Associate Job Description Template

Use this Sales Associate job description template to advertise the open roles for free using Longlist.io. Modify the requirements according the needs of your organization or the client you are hiring for.
Sales Associate Job Description Template

What is a Sales Associate?

Sales associates are responsible for assisting customers, processing transactions, maintaining store cleanliness, and restocking merchandise. They must have excellent communication skills and a friendly demeanor.

A high school diploma or equivalent is typically required for sales associates. Previous retail experience is often preferred.

Sales Associate Job Description Template

Job Brief

We are looking for a result-driven retail Sales Associate to be responsible for all sales job duties, from generating leads to closing sales.

Responsibilities

  • Ensure high levels of customer satisfaction through excellent sales service
  • Assess customers needs and provide assistance and information on product features
  • Welcome customers to the store and answer their queries
  • Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis
  • “Go the extra mile” to drive sales
  • Maintain in-stock and presentable condition assigned areas
  • Actively seek out customers in store
  • Remain knowledgeable on products offered and discuss available options
  • Process POS (point of sale) purchases
  • Cross sell products
  • Handle returns of merchandise
  • Team up with co-workers to ensure proper customer service
  • Build productive trust relationships with customers
  • Comply with inventory control procedures
  • Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)

Requirements

Sales Associate skills

  • Proven work experience as a Retail Sales Associate, Sales Representative or similar role
  • Basic understanding of sales principles and customer service practices
  • Proficiency in English
  • Basic Math skills
  • Working knowledge of customer and market dynamics and requirements
  • Track record of over-achieving sales quota
  • Hands-on experience with POS transactions
  • Familiarity with inventory procedures
  • Solid communication and interpersonal skills
  • A friendly and energetic personality with customer service focus
  • Ability to perform under pressure and address complaints in a timely manner
  • Availability to work flexible shifts
  • High school degree; BS degree in Marketing or related field would be a plus
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