Sales Account Manager Job Description Template

Use this Sales Account Manager job description template to advertise the open roles for free using Longlist.io. You can use this template as a starting point, modify the requirements according the needs of your organization or the client you are hiring for.
Sales Account Manager Job Description Template

Job Brief

We are looking for a qualified Sales account manager to join our team. You will be responsible for developing long-term relationships with customers and overseeing sales.

As a Sales account manager, you should work to satisfy customers’ needs and requests, respond to their queries in a timely manner and aspire to deliver a positive customer experience. You should have excellent communication and negotiation skills and be customer service oriented.

Ultimately, you should be able to grow our business by building successful, long-term client relationships.

Responsibilities

  • Manage a portfolio of accounts to achieve long-term success
  • Develop positive relationships with clients
  • Act as the point of contact and handle customers’ individual needs
  • Generate new business using existing and potential customer networks
  • Resolve conflicts and provide solutions to customers in a timely manner
  • Supervise account representatives to ensure sales increase
  • Report on the status of accounts and transactions
  • Set and track sales account targets, aligned with company objectives
  • Monitor sales metrics (e.g. quarterly sales results and annual forecasts)
  • Suggest actions to improve sales performance and identify opportunities for growth

Requirements

  • Proven work experience as a Sales account manager or Sales account executive
  • Hands on experience in sales and an ability to deliver excellent customer experience
  • Knowledge of CRM software and MS Office (MS Excel in particular)
  • Understanding of sales performance metrics
  • Excellent communication and negotiation skills
  • An ability to deliver projects and answer inquiries on time
  • Business acumen with a problem-solving attitude
  • BSc degree in Business Administration, Marketing or relevant field

What does Sales Account Manager do?

A Sales Account Manager is responsible for managing relationships with clients and generating sales revenue for a company. On a day to day basis, their tasks may include:

  1. Building and maintaining relationships: Contacting existing clients to maintain rapport and identify new business opportunities. Developing relationships with potential clients and understanding their needs.

  2. Sales and revenue generation: Identifying sales opportunities and converting leads into sales. Negotiating and closing deals with clients. Meeting or exceeding sales targets.

  3. Account management: Managing a portfolio of accounts and ensuring customer satisfaction. Providing support and resolving any issues that may arise. Upselling or cross-selling products or services to existing clients.

  4. Market research and analysis: Staying up to date with market trends, competitor activities, and industry news. Identifying new market opportunities and potential clients.

  5. Planning and forecasting: Creating and implementing sales strategies, plans, and budgets. Setting targets and objectives for the team or individual clients. Forecasting sales volumes and revenue.

  6. Collaborating with internal teams: Working closely with other departments, such as marketing, product development, or customer service, to ensure client needs are met. Coordinating efforts to deliver solutions or resolve customer problems.

  7. Reporting and documentation: Keeping track of sales activity, such as customer interactions, sales calls, and pipeline progress. Providing regular reports to management on sales performance, market trends, and upcoming opportunities.

  8. Continuous learning and self-improvement: Staying updated on product knowledge, industry trends, and sales techniques. Participating in sales training programs or workshops to enhance skills and knowledge.

Overall, the primary focus of a Sales Account Manager is to build and maintain strong client relationships, drive sales, and meet revenue targets.

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