Store Manager Job Description Template

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Store Manager Job Description Template

What is a Store Manager?

Store managers are responsible for overseeing daily operations, managing staff, maintaining inventory, and ensuring customer satisfaction. They play a crucial role in driving sales and profitability.

A store manager typically requires a bachelor's degree in business administration or a related field. Strong leadership and communication skills are also essential for this role.

Store Manager Job Description Template

Job Brief

We are looking for a results driven retail Store Manager to be responsible for the overall store management. The successful candidate will be able to enhance customer satisfaction, meet sales and profitability goals and manage staff effectively. Candidates will have the most success if they have a background in financial planning, employee recruitment, or retail management. Store Manager responsibilities may include supervising assistant store managers.


  • Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability
  • Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
  • Ensure high levels of customers satisfaction through excellent service
  • Complete store administration and ensure compliance with policies and procedures
  • Maintain outstanding store condition and visual merchandising standards
  • Report on buying trends, customer needs, profits etc
  • Propose innovative ideas to increase market share
  • Conduct personnel performance appraisals to assess training needs and build career paths
  • Deal with all issues that arise from staff or customers (complaints, grievances etc)
  • Be a shining example of well behavior and high performance
  • Additional store manager duties as needed


  • Proven successful experience as a retail Store Manager
  • Powerful leading skills and business orientation
  • Customer management skills
  • Strong organizational skills
  • Good communication and interpersonal skills
  • BS degree in Business Administration or relevant field

What does Store Manager do?

A Store Manager's day-to-day responsibilities include:

  1. Supervising Operations: Managing and overseeing all aspects of store operations, including inventory management, sales performance, customer service, and employee productivity.
  2. Staff Management: Recruiting, training, and motivating store employees, scheduling shifts, and ensuring adequate staffing levels to meet customer needs.
  3. Sales and Customer Service: Monitoring sales targets, analyzing sales data, developing strategies to drive sales growth, and ensuring exceptional customer service is provided.
  4. Visual Merchandising: Ensuring that store layouts and displays are attractive, well-organized, and aligned with company branding guidelines.
  5. Inventory Control: Monitoring and managing inventory levels, conducting regular audits, and coordinating with suppliers to ensure adequate product availability.
  6. Budgeting and Financial Management: Developing and managing the store budget, monitoring expenses, and analyzing financial reports to drive profitability.
  7. Problem Resolution: Addressing and solving any customer complaints or issues that arise, as well as managing any operational or staffing problems that may occur.
  8. Communication and Reporting: Regularly communicating with corporate headquarters, attending meetings, and providing reports on store performance and key metrics.

Overall, a Store Manager's main objective is to ensure that the store operates smoothly, meets sales targets, provides excellent customer service, and generates profit for the company.

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