Senior Account Manager Job Description Template

Use this Senior Account Manager job description template to advertise the open roles for free using Longlist.io. You can use this template as a starting point, modify the requirements according the needs of your organization or the client you are hiring for.

Senior Account Manager Job Description Template

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Job Brief

We are looking for a qualified Senior account manager to join our Sales team. You will supervise account representatives to ensure customer needs are met. You will also be responsible for creating new business by identifying profitable opportunities.

If you’re customer-oriented with a ‘can do’ attitude, this position is for you. Our ideal candidate has a drive for achieving goals and maintaining a great customer experience. We also expect you to suggest forward-thinking ideas to promote our brand.

Ultimately, you should be able to increase sales and build successful long-term client relationships.

Responsibilities

  • Set sales targets and specific performance metrics, aligned with business strategies
  • Supervise and support account managers and representatives to ensure client satisfaction
  • Communicate with clients at a senior level to resolve issues and inquiries
  • Generate innovative ideas to support customers and boost brand awareness
  • Use client feedback to improve customer experience
  • Report on sales results on a regular basis and suggest improvements
  • Identify and approach potential clients
  • Ensure brand consistency
  • Stay up-to-date with product launches and provide support to clients and the sales team
  • Organize meetings with the sales team to ensure all members are on board and deliver within deadlines

Requirements

  • Proven work experience as a Senior account manager
  • Hands on experience with CRM software and MS Office (particularly MS Excel)
  • Familiarity with sales performance metrics
  • Excellent communication skills with a customer service attitude
  • Team management skills
  • Strong analytical and organization skills
  • BSc degree in Business Administration, Sales or relevant field

What does Senior Account Manager do?

A Senior Account Manager is responsible for managing and nurturing relationships with key clients. On a day-to-day basis, their tasks may include:

  1. Client relationship management: Maintain regular communication with clients to understand their needs, address concerns, and provide updates or solutions.

  2. Account planning: Develop strategic account plans that outline goals, objectives, and key initiatives to maximize client satisfaction and drive revenue growth.

  3. Sales and business development: Identify opportunities for upselling or cross-selling additional products or services to existing clients. Collaborate with the sales team to generate new leads and develop strategies for acquiring new clients.

  4. Project management: Oversee the execution of client projects, ensuring that deliverables are met on time and within budget. Coordinate with various internal departments and external vendors to ensure successful project completion.

  5. Reporting and analysis: Monitor and analyze key performance indicators to measure the success of client accounts. Prepare regular reports and presentations to share insights with clients and internal stakeholders.

  6. Problem-solving and conflict resolution: Address any issues or conflicts that arise during the client relationship. Collaborate with internal teams to find solutions and ensure client satisfaction.

  7. Team collaboration: Liaise with cross-functional teams, including marketing, product, and customer support, to align strategies and deliver seamless client experiences.

  8. Market research: Stay updated on industry trends, competition, and market conditions to provide strategic recommendations and stay ahead of client needs.

It's important to note that the specific responsibilities may vary depending on the company and industry.

Senior Account Manager Job Description Examples

Senior Account Manager• EVERSANA INTOUCH

EVERSANA INTOUCH™ is a leading full-service, global healthcare agency serving the life sciences and pharmaceutical industries. We provide next-generation creative and media services, enterprise solutions and data analytics services for clients.

We combine the power of world-class creative and digital teams with deep market access, payer, and healthcare communications expertise to provide... in...

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Senior Account Manager• Three Whiskey

Do you love working with clients and driving client satisfaction? Do you think strategically to grow a business? As Senior Account Manager, you will work very closely with our agency leaders to manage Three Whiskey's client engagements; representing the agency and providing first-class service to the brands we work with. Working with an expert team of digital marketing specialists, you will hel...

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Senior Account Manager• Space Executive

Senior Account Manager

Austin, Texas...

We have partnered with a leading payments company who are looking to hire multiple Senior Account Managers to join its fast-growing team in New York to manage a portfolio of partners, work with them to grow the partnership, and help more of their customers save by using their services.

About the role:

This role requires someone that thrives off being ...

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Senior Account Manager• Helixstorm

Summary

The Senior Account Manager is responsible for prospecting new business opportunities, while also managing an existing account base. The account base may consist of house-assigned accounts as well as those personally developed by the Senior Account Manager. The opportunities can include managed services, professional services, and procurement services. All opportunities must align with....

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