Use this Senior Account Manager job description template to advertise the open roles for free using Longlist.io. You can use this template as a starting point, modify the requirements according the needs of your organization or the client you are hiring for.
We are looking for a qualified Senior account manager to join our Sales team. You will supervise account representatives to ensure customer needs are met. You will also be responsible for creating new business by identifying profitable opportunities.
If you’re customer-oriented with a ‘can do’ attitude, this position is for you. Our ideal candidate has a drive for achieving goals and maintaining a great customer experience. We also expect you to suggest forward-thinking ideas to promote our brand.
Ultimately, you should be able to increase sales and build successful long-term client relationships.
A Senior Account Manager is responsible for managing and nurturing relationships with key clients. On a day-to-day basis, their tasks may include:
Client relationship management: Maintain regular communication with clients to understand their needs, address concerns, and provide updates or solutions.
Account planning: Develop strategic account plans that outline goals, objectives, and key initiatives to maximize client satisfaction and drive revenue growth.
Sales and business development: Identify opportunities for upselling or cross-selling additional products or services to existing clients. Collaborate with the sales team to generate new leads and develop strategies for acquiring new clients.
Project management: Oversee the execution of client projects, ensuring that deliverables are met on time and within budget. Coordinate with various internal departments and external vendors to ensure successful project completion.
Reporting and analysis: Monitor and analyze key performance indicators to measure the success of client accounts. Prepare regular reports and presentations to share insights with clients and internal stakeholders.
Problem-solving and conflict resolution: Address any issues or conflicts that arise during the client relationship. Collaborate with internal teams to find solutions and ensure client satisfaction.
Team collaboration: Liaise with cross-functional teams, including marketing, product, and customer support, to align strategies and deliver seamless client experiences.
Market research: Stay updated on industry trends, competition, and market conditions to provide strategic recommendations and stay ahead of client needs.
It's important to note that the specific responsibilities may vary depending on the company and industry.
Description:• Develops and maintains favorable internal and external relationships, with the end goal of providing the highest level of customer service by meeting or exceeding industry standards.• Oversees the servicing of a designated book of business as relating to marketing, claims, and administration...• Researches an issues' root cause, implements, and resolves policy-related issues• ...
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Summary
The Senior Account Manager is responsible for prospecting new business opportunities, while also managing an existing account base. The account base may consist of house-assigned accounts as well as those personally developed by the Senior Account Manager. The opportunities can include managed services, professional services, and procurement services. All opportunities must align with....